There are 10 incidents or planned maintenances that may be affecting customers on our network.
301658: MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:36hrs)
Status: Currently open.
Location: London E3.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 07/05/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301314: MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:34hrs)
Status: Currently open.
Location: Farnham GU9.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 07/05/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301874: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:31hrs)
Status: Currently open.
Location: Gwent NP12.
There is essential third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 07/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
302038: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:30hrs)
Status: Currently open.
Location: Warwickshire CV37.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 07/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
300810: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 08:48hrs)
Status: Currently open.
Location: Daventry NN11.
There is essential third party maintenance taking place between the hours of 23:00 on 05/05/2024 and 07:00 on 06/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
300806: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 08:45hrs)
Status: Currently open.
Location: Oxford OX11.
There is essential third party maintenance taking place between the hours of 23:00 on 05/05/2024 and 07:00 on 06/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
300807: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 08:45hrs)
Status: Currently open.
Location: Warwickshire CV37.
There is essential third party maintenance taking place between the hours of 23:00 on 05/05/2024 and 07:00 on 06/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
301327: MAINTENANCE AFFECTING SERVICES Last updated:(02 May 2024 10:45hrs)
Status: Currently open.
Location: Hertfordshire CM23.
There is essential maintenance taking place between 08:00 02/05/2024 and 17:00 03/05/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
300899 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(02 May 2024 08:50hrs)
Status: Currently open.
Location: HINCKLEY, LE10.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 8 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
303396: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(04 May 2024 18:32hrs)
Status: Closed.
Location: Minster On Sea ME12.
We are currently experiencing a network incident in Minster On Sea ME12* affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (04 May 2024 18:32hrs)
This incident was closed on Saturday, May 4th, 2024 at 18:32hrs.
Update (04 May 2024 18:32hrs)
Work to restore service was completed at 14:00 on 04/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (04 May 2024 13:30hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
