Documents

This section provides downloadable documents for your reference:

seethelight Consumer Price Guide

seethelight Consumer Price Guide – from 1st July 2025

Customer Services

Complaints code of practice 2026

(This Code of Practice has been approved by Ofcom)

seethelight Complaints Flyer

seethelight Internet: Acceptable Use Policy

Residential Telephone Service: Fair Usage Policy

seethelight: Consumer Terms and Conditions (for orders from 6th May 2021)

seethelight: Consumer Terms and Conditions (for orders placed up to and including 9th September 2019)

seethelight: Consumer Terms and Conditions (for orders from 10th September 2019)

Direct Debit Form

Third Party Form

Your Bill Explained

For seethelight competition terms & conditions, please click here.

Privacy Policy for www.seethelight.co.uk

seethelight’s Privacy Policy is available to view online.

Cookie Policy for www.seethelight.co.uk

seethelight’s Cookie Policy is available to view online.