We understand sometimes it can be difficult to pay for all your household bills. If you’re worried about paying your bills, or think you might need a little extra support, we are here to help – please let us know as soon as possible.
This page provides information on the additional support we offer, as well as links to independent debt advice.
If you are struggling to pay, one option is to review your monthly package, and see if there is a way to reduce your payments, by either removing, or in some cases, adding on an extra – this could be a voice package to help with high telephone usage.
For free advice to help you manage your finances, these organisations offer confidential support:
| Organisation | Contact Details |
|---|---|
| Step Change |
Free, independent debt advice. 0800 138 1111 www.stepchange.org Try the free online debt advice tool to see if this could help. |
| Citizens Advice |
General money, legal and consumer support. 03444 111 444 www.citizensadvice.org.uk |
| Money Advice Service |
For debt advice and tools for managing budgets. 0800 138 7777 www.moneyadviceservice.org.uk |
| National Debtline |
Provides free help and advice on dealing with debt. 0808 808 4000 www.nationaldebtline.org |
If you are of State Pension age, are disabled or have a long-term illness, and you feel you need a little extra help, we can add you to our Priority Services Register. We provide a range of services to support customers identified as vulnerable, including customers who:
To register for our Priority Services Register, you can either login to your online account and update your details, or contact us and we will be happy to help.