Need help? If you require any technical help you can call our Technical Support Line on
0800 331 7638 and we'll talk you through any problems you may have.
Got a question? We've got answers on everything from connection to billing in our FAQs:
If you can’t find what you are looking for in the articles below, send us a contact form. We aim to respond to contact forms within 3 days.
Wireless
- Troubleshoot a wireless network
- Set up a wireless network
- Internal wiring explained
Getting Started
- Do I need a BT line?
- How can I setup my router?
- Do I need an engineer?
Telephone
- Can I choose my number?
- How much are calls?
- I haven’t got a dial tone
Billing
- When will I get my bill?
- My first bill explained
- How are bills calculated?
Sky TV
- Who will bill me for TV?
- Am I eligible for the deal?
- Do I need an engineer?
Auto Compensation
- What is Automatic Compensation?
- How much do I get?
- What is a total loss of service?
Help Guides
Optical Network Terminal (ONT) User Guide
Router Setup Guides
Telephone User Guide
Wireless Network Guides
