seethelight Help

Our customers are often able to keep their telephone number subject to a £15 administration charge. Once the application is made the charge will be payable. In the event that seethelight is unable to use the number this admin charge is still payable.

We do not offer a choice of telephone number at this time.

To check how much individual numbers costs, you can view our tariff document here.

Just dial 1571 to access the voicemail menu; you will then hear a series of instructions that tell you how to listen to your messages, change your voicemail greeting, or change your voicemail password.

If there’s a message waiting for you, you will hear an interrupted dial tone when you pick up the telephone. Your voicemail will store up to 30 messages and old messages are automatically deleted after 20 days. You will receive a warning when your voicemail is full via a recorded message when you dial 1571.

How do I turn the service on?

At seethelight we do our best to keep your services up and running at all times, however, we cannot guarantee a completely fault-free service. For customers who are dependent on their phone line, we offer a free priority fault repair scheme. This includes enhanced support and faster fault resolution for eligible customers.

If you are registered as vulnerable with us, then you may be entitled to priority fault repair. To check your eligibility or if your have any questions about our priority fault repair scheme, please call our customer services team on 0800 331 7638, get in touch using web chat or send us a contact form.

seethelight apply a credit limit to all our customer's accounts, in order to protect you from high call charges due to phone-based scams. If you reach or exceed this credit limit your phoneline may be suspended to prevent you incurring any further call charges.

You will still be able to receive incoming calls and your access to contact the emergency services will not be restricted. You can view a summary of your unbilled calls in the Your Calls section of your seethelight account.

If you need to use your phoneline, you can make a payment to reactivate your services. Please be aware that your services may be suspended again, if you exceed your credit limit before your next bill is produced.