seethelight

Update (25 Jun 2026 18:42hrs)
This incident was closed on Thursday, June 25th, 2026 at 18:42hrs.

Update (25 Jun 2026 18:41hrs)
We have managed to put a temporary repair in place and can now see your services have restored, we will need to return to perform a permanent fix in the near future. Work to restore service was completed at 18:20 on 25/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (25 Jun 2026 18:00hrs)
Specialist engineers are currently on site working on a plan to repair the failed cable. we will provide further updates as they become available or by 20:00

Update (25 Jun 2026 14:20hrs)
We have received confirmation that the specialist team is expected to arrive on site by 16:30.

We will continue to provide updates as work progresses.

Thank you for your patience.

Update (25 Jun 2026 13:33hrs)
Our engineer has completed a comprehensive on-site investigation, and we believe the fault location has now been identified.

Due to the nature and location of the issue, a specialist engineering team is required to carry out further investigation and complete the necessary repairs to restore service.

We have arranged for their deployment and will provide an update as soon as we have confirmation of their arrival time.

Thank you for your patience while we work to resolve this fault as quickly as possible.

Update (25 Jun 2026 10:57hrs)
Following extensive remote diagnostics, we have deployed a field engineer to carry out further on-site investigations.

Our engineer is currently on site and continuing to investigate the issue.

We will provide a further update once this investigation is complete and we move forward with resolving the fault.

Thank you for your patience while we work to resolve this for you.

Update (25 Jun 2026 13:03hrs)
This incident was closed on Thursday, June 25th, 2026 at 13:03hrs.

Update (25 Jun 2026 12:54hrs)
Our Third-Party Supplier has identified heat related issues at a local Openreach Exchange, which are being worked on.

Work to restore service was completed by our Third-Party supplier at 11:30 on 25/06/2026.

Customers should now find services to be working as expected.

We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (25 Jun 2026 10:45hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.

We are talking to the third party, and they are working on a fix.

We will update you again by 11:30.

Update (25 Jun 2026 08:45hrs)
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:45hrs.

Update (25 Jun 2026 08:39hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:39hrs.

Update (25 Jun 2026 08:38hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:38hrs.

Update (25 Jun 2026 08:39hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:39hrs.

Update (25 Jun 2026 08:38hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:38hrs.

Update (25 Jun 2026 08:38hrs)
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:38hrs.

Update (25 Jun 2026 08:37hrs)
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:37hrs.

Update (24 Jun 2026 20:04hrs)
This incident was closed on Wednesday, June 24th, 2026 at 20:04hrs.

Update (24 Jun 2026 20:04hrs)
Work to restore service was completed at 19:40 on 24/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Jun 2026 18:47hrs)
Our third-party carrier has declared a Major Incident affecting services in the Slough area. Their core engineering team is currently investigating a suspected hardware failure as the root cause.
We are closely monitoring the situation and will provide a further update by 20:00 (8pm) or as soon as more information becomes available.

Update (24 Jun 2026 16:08hrs)
We’ve identified that the issue is not within our systems, but originates from one of our third-party providers.
Their team is actively working on a fix.

We will update you again by18:00.

Update (24 Jun 2026 14:41hrs)
This incident was closed on Wednesday, June 24th, 2026 at 14:41hrs.

Update (24 Jun 2026 14:41hrs)
Work to restore service was completed at 14:07 on 24/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (24 Jun 2026 11:27hrs)
We are continuing to investigate the problem and suspect there has been an equipment failure.

An engineer is travelling to site with spare equipment. ETA 14:30.

Will provide a further update by 13:30.