Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
403773: MAINTENANCE AFFECTING SERVICES Last updated:(03 Aug 2026 08:53hrs)
Status: Currently open.
Location: CM0 Maldon.
Location: CM0 Maldon.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406466: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Aug 2026 08:48hrs)
Status: Currently open.
Location: IG6 London.
Location: IG6 London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405383: MAINTENANCE AFFECTING SERVICES Last updated:(03 Aug 2026 08:46hrs)
Status: Currently open.
Location: EX31 Devon.
Location: EX31 Devon.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401717: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Aug 2026 08:42hrs)
Status: Currently open.
Location: BA14 Wiltshire.
Location: BA14 Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401563: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Aug 2026 08:38hrs)
Status: Currently open.
Location: LU1 Central Bedfordshire.
Location: LU1 Central Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
404392: MAINTENANCE AFFECTING TV SERVICES Last updated:(31 Jul 2026 08:29hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 03/08/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407120: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Aug 2026 14:10hrs)
Status: Closed.
Location: Reading RG1.
Location: Reading RG1.
We have a network incident in Reading RG1 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Aug 2026 14:10hrs)
This incident was closed on Monday, August 3rd, 2026 at 14:10hrs.
This incident was closed on Monday, August 3rd, 2026 at 14:10hrs.
Update (03 Aug 2026 13:54hrs)
Our engineers found a key component had failed and have replaced the faulty part.
Work to restore service was completed at 13:21 on 03/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineers found a key component had failed and have replaced the faulty part.
Work to restore service was completed at 13:21 on 03/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (03 Aug 2026 11:51hrs)
An OFNL engineering team is currently on site investigating and working to resolve the network equipment fault.
Further updates will be provided as soon as additional information becomes available.
An OFNL engineering team is currently on site investigating and working to resolve the network equipment fault.
Further updates will be provided as soon as additional information becomes available.
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