Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
399603: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jul 2026 08:30hrs)
Status: Currently open.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401367: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:29hrs)
Status: Currently open.
Location: Cheltenham GL51.
Location: Cheltenham GL51.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402876: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:27hrs)
Status: Currently open.
Location: Bramford IP8.
Location: Bramford IP8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402783: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:24hrs)
Status: Currently open.
Location: Newport TF10.
Location: Newport TF10.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402781: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:23hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402774: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:22hrs)
Status: Currently open.
Location: York YO23.
Location: York YO23.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402709: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:22hrs)
Status: Currently open.
Location: Derby DE1.
Location: Derby DE1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402705: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:21hrs)
Status: Currently open.
Location: Reading RG1 RG30.
Location: Reading RG1 RG30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401722: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:20hrs)
Status: Currently open.
Location: Sittingbourne ME9.
Location: Sittingbourne ME9.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402309: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:19hrs)
Status: Currently open.
Location: St Austell PL25.
Location: St Austell PL25.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400041: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:17hrs)
Status: Currently open.
Location: Doncaster DN11.
Location: Doncaster DN11.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401361: MAINTENANCE AFFECTING SERVICES Last updated:(07 Jul 2026 08:27hrs)
Status: Currently open.
Location: Essex CB10 CB11.
Location: Essex CB10 CB11.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
396735: MAINTENANCE AFFECTING TV SERVICES Last updated:(07 Jul 2026 08:26hrs)
Status: Currently open.
Location: Stanton Cross NN8.
Location: Stanton Cross NN8.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397377 : MAINTENANCE AFFECTING SERVICES Last updated:(03 Jul 2026 08:31hrs)
Status: Currently open.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Mon-Thur date 06/07/2026-10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403672: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jul 2026 18:19hrs)
Status: Closed.
Location: Maidenhead SL6.
Location: Maidenhead SL6.
We have a network incident in Maidenhead SL6 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Jul 2026 18:19hrs)
This incident was closed on Wednesday, July 8th, 2026 at 18:19hrs.
This incident was closed on Wednesday, July 8th, 2026 at 18:19hrs.
Update (08 Jul 2026 18:19hrs)
Following remote diagnostics and on-site investigations, we identified the cause of the service disruption as an overheated hardware component at the site.
The affected equipment has since recovered and is currently operating normally. We do not anticipate any further impact; however, we will continue to proactively monitor the equipment and review additional diagnostic data to help prevent a recurrence.
We appreciate your patience and understanding while we worked to restore service.
Following remote diagnostics and on-site investigations, we identified the cause of the service disruption as an overheated hardware component at the site.
The affected equipment has since recovered and is currently operating normally. We do not anticipate any further impact; however, we will continue to proactively monitor the equipment and review additional diagnostic data to help prevent a recurrence.
We appreciate your patience and understanding while we worked to restore service.
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