Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
373390: MAINTENANCE AFFECTING SERVICES Last updated:(28 Nov 2025 08:33hrs)
Status: Currently open.
Location: Essex CO7.
Location: Essex CO7.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Monday 01/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373131: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Nov 2025 08:31hrs)
Status: Currently open.
Location: North Lanarkshire ML1.
Location: North Lanarkshire ML1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday the 01/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373129: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Nov 2025 08:29hrs)
Status: Currently open.
Location: South Lanarkshire G75.
Location: South Lanarkshire G75.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday the 01/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375182: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(26 Nov 2025 15:02hrs)
Status: Currently open.
Location: Sittingbourne ME10.
Location: Sittingbourne ME10.
We have a network incident in Sittingborune (ME10) affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Nov 2025 15:02hrs)
Our engineers on site have progressed the fix, due to the nature of the issue the resolution of this fault will take some time.
The engineers will be progressing with the next stage of the fix, we'll update you again by 18:00.
Our engineers on site have progressed the fix, due to the nature of the issue the resolution of this fault will take some time.
The engineers will be progressing with the next stage of the fix, we'll update you again by 18:00.
Update (27 Nov 2025 08:59hrs)
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00.
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00.
Update (26 Nov 2025 21:13hrs)
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning
Update (26 Nov 2025 15:05hrs)
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.
373888: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 Nov 2025 09:07hrs)
Status: Closed.
Location: Somerset BA8.
Location: Somerset BA8.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Nov 2025 09:07hrs)
This incident was closed on Saturday, November 29th, 2025 at 09:07hrs.
This incident was closed on Saturday, November 29th, 2025 at 09:07hrs.
373884: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 Nov 2025 09:07hrs)
Status: Closed.
Location: Somerset TA6 TA7.
Location: Somerset TA6 TA7.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Nov 2025 09:07hrs)
This incident was closed on Saturday, November 29th, 2025 at 09:07hrs.
This incident was closed on Saturday, November 29th, 2025 at 09:07hrs.
373883: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 Nov 2025 09:07hrs)
Status: Closed.
Location: Weston Super Mare BS24 BS29.
Location: Weston Super Mare BS24 BS29.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Nov 2025 09:07hrs)
This incident was closed on Saturday, November 29th, 2025 at 09:07hrs.
This incident was closed on Saturday, November 29th, 2025 at 09:07hrs.
373890: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 Nov 2025 09:06hrs)
Status: Closed.
Location: Somerset BS27.
Location: Somerset BS27.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Nov 2025 09:06hrs)
This incident was closed on Saturday, November 29th, 2025 at 09:06hrs.
This incident was closed on Saturday, November 29th, 2025 at 09:06hrs.
373882: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 Nov 2025 09:05hrs)
Status: Closed.
Location: Somerset TA9.
Location: Somerset TA9.
There is emergency third party maintenance taking place between the hours of 20:00 on Friday and 08:00 on Saturday the 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Nov 2025 09:05hrs)
This incident was closed on Saturday, November 29th, 2025 at 09:05hrs.
This incident was closed on Saturday, November 29th, 2025 at 09:05hrs.
375557: INCIDENT AFFECTING INTERNET SERVICES Last updated:(29 Nov 2025 02:48hrs)
Status: Closed.
Location: Easton NR9.
Location: Easton NR9.
We have a network incident in Easton, NR9 affecting internet services. Our team are looking into this and will provide an update by 00:40.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Nov 2025 02:48hrs)
This incident was closed on Saturday, November 29th, 2025 at 02:48hrs.
This incident was closed on Saturday, November 29th, 2025 at 02:48hrs.
Update (29 Nov 2025 00:57hrs)
Work to restore service was completed at 00:53 on 29/11/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
There is a small chance that further disruption to internet services occur up until 06:00am on 29/11/2025.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 00:53 on 29/11/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
There is a small chance that further disruption to internet services occur up until 06:00am on 29/11/2025.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (29 Nov 2025 00:46hrs)
OFNL are aware that this fault is linked to same issue that occurred on 28/11/2025.
Our third party carrier have advised that service should be restored by 08:00am on 29/11/2025.
We will update you again by 08:00
OFNL are aware that this fault is linked to same issue that occurred on 28/11/2025.
Our third party carrier have advised that service should be restored by 08:00am on 29/11/2025.
We will update you again by 08:00
Update (28 Nov 2025 22:59hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 01:00 or as soon as new information becomes available.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 01:00 or as soon as new information becomes available.
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