Incidents and Planned Maintenance
There are 24 incidents or planned maintenances that may be affecting customers on our network.
405637 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:13hrs)
Status: Currently open.
Location: Lowestoft NR32.
Location: Lowestoft NR32.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405323 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:11hrs)
Status: Currently open.
Location: London E3.
Location: London E3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404626 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:07hrs)
Status: Currently open.
Location: Stratford E10, E20.
Location: Stratford E10, E20.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404625 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:05hrs)
Status: Currently open.
Location: London E3, E9.
Location: London E3, E9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404621 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:04hrs)
Status: Currently open.
Location: Cardiff CF5.
Location: Cardiff CF5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404516 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:02hrs)
Status: Currently open.
Location: Grays RM17, RM20, RM16.
Location: Grays RM17, RM20, RM16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404486 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:00hrs)
Status: Currently open.
Location: Edmonton N9.
Location: Edmonton N9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400190 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:59hrs)
Status: Currently open.
Location: Bognor Regis PO20, PO21.
Location: Bognor Regis PO20, PO21.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400188 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:57hrs)
Status: Currently open.
Location: Brundall NR13, Norfolk NR10, NR6, NR8.
Location: Brundall NR13, Norfolk NR10, NR6, NR8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400182 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:53hrs)
Status: Currently open.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405024 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:08hrs)
Status: Currently open.
Location: Nottingham NG16.
Location: Nottingham NG16.
There is maintenance taking place between the hours of 08:00 and 18:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405103 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:51hrs)
Status: Closed.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:51hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:51hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:51hrs.
405099 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:50hrs)
Status: Closed.
Location: Bicester OX26, OX25,.
Location: Bicester OX26, OX25,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:50hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:50hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:50hrs.
404632 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:48hrs)
Status: Closed.
Location: Bristol BS3, BS48.
Location: Bristol BS3, BS48.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:48hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:48hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:48hrs.
404628 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:47hrs)
Status: Closed.
Location: London E8, N16.
Location: London E8, N16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:49hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:49hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:49hrs.
Update (23 Jul 2026 07:47hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:47hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:47hrs.
404476 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:46hrs)
Status: Closed.
Location: Slough SL2,SL1.
Location: Slough SL2,SL1.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:46hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:46hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:46hrs.
404627 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:46hrs)
Status: Closed.
Location: Leeds LS27.
Location: Leeds LS27.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:46hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:46hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:46hrs.
403231 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:46hrs)
Status: Closed.
Location: Ipswich IP1, IP6.
Location: Ipswich IP1, IP6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:46hrs)
This Planned Maintenance was completed on Thursday, July 23rd, 2026 at 07:46hrs.
This Planned Maintenance was completed on Thursday, July 23rd, 2026 at 07:46hrs.
404861 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:45hrs)
Status: Closed.
Location: Exeter EX4, EX3, EX5, EX2, EX14.
Location: Exeter EX4, EX3, EX5, EX2, EX14.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:45hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:45hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:45hrs.
404858 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:43hrs)
Status: Closed.
Location: Templecombe BA8, Ilchester BA22, Crewkerne TA18.
Location: Templecombe BA8, Ilchester BA22, Crewkerne TA18.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:43hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:43hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:43hrs.
404856 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:42hrs)
Status: Closed.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:42hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:42hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:42hrs.
404855 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:41hrs)
Status: Closed.
Location: Honiton EX14.
Location: Honiton EX14.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (23 Jul 2026 07:41hrs)
This incident was closed on Thursday, July 23rd, 2026 at 07:41hrs.
This incident was closed on Thursday, July 23rd, 2026 at 07:41hrs.
405800: INCIDENT AFFECTING INTERNET SERVICES Last updated:(23 Jul 2026 05:15hrs)
Status: Closed.
Location: Cranbrook EX5.
Location: Cranbrook EX5.
We have a network incident in Cranbrook EX5 affecting Internet services. Our team are looking into this and will provide an update by as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (23 Jul 2026 05:15hrs)
This incident was closed on Thursday, July 23rd, 2026 at 05:15hrs.
This incident was closed on Thursday, July 23rd, 2026 at 05:15hrs.
Update (23 Jul 2026 05:15hrs)
Work to restore service was completed at 03:35 on 23/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 03:35 on 23/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (23 Jul 2026 02:03hrs)
Engineers investigating the issue have determined that the fault is not within the OFNL network and has been traced to a third-party network that supports services in this area.
We are working closely with the third-party provider to restore service as quickly as possible and will continue to provide updates as they become available.
Engineers investigating the issue have determined that the fault is not within the OFNL network and has been traced to a third-party network that supports services in this area.
We are working closely with the third-party provider to restore service as quickly as possible and will continue to provide updates as they become available.
405666: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Jul 2026 15:13hrs)
Status: Closed.
Location: Doncaster S62 DN11 S63.
Location: Doncaster S62 DN11 S63.
We have a network incident in Doncaster S62, DN11, S63 affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Jul 2026 15:13hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 15:13hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 15:13hrs.
Update (22 Jul 2026 15:11hrs)
We have observed services restoring across all impacted sites since 13:55. Following continued monitoring, services have remained stable, and we do not anticipate any further disruption.
Our third-party vendor has confirmed that the incident was caused by a damaged cable connecting their equipment.
We would like to thank you for your patience and understanding while we worked to resolve this issue.
We have observed services restoring across all impacted sites since 13:55. Following continued monitoring, services have remained stable, and we do not anticipate any further disruption.
Our third-party vendor has confirmed that the incident was caused by a damaged cable connecting their equipment.
We would like to thank you for your patience and understanding while we worked to resolve this issue.
Update (22 Jul 2026 13:10hrs)
Following extensive investigation into this service fault, we believe the issue is related to third-party vendor equipment. We have raised this with the vendor and are working closely with them to restore service as quickly as possible.
We apologise for the disruption and appreciate your patience while we work towards a resolution.
Following extensive investigation into this service fault, we believe the issue is related to third-party vendor equipment. We have raised this with the vendor and are working closely with them to restore service as quickly as possible.
We apologise for the disruption and appreciate your patience while we work towards a resolution.
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