There are 12 incidents or planned maintenances that may be affecting customers on our network.
325172 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(08 Nov 2024 09:01hrs)
Status: Currently open.
Location: Lancashire, PR7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 11/11/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
325565 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(08 Nov 2024 09:01hrs)
Status: Currently open.
Location: Shropshire. TF10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 11/11/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
325586 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(08 Nov 2024 08:57hrs)
Status: Currently open.
Location: Shropshire, TF4.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 10/11/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
325581 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(08 Nov 2024 08:56hrs)
Status: Currently open.
Location: Shropshire, TF9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 10/11/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
325579 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(08 Nov 2024 08:51hrs)
Status: Currently open.
Location: Cheshire, CW1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 10/11/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
325571 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(08 Nov 2024 08:44hrs)
Status: Currently open.
Location: Stafford,ST18.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 10/11/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
319689 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2024 08:58hrs)
Status: Currently open.
Location: Winchester, SO22.
There is essential maintenance taking place between the hours of 08:00-17:00 on Friday 08/10/2024. Customers may experience an interruption to services for up to 1 hour. during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
323551 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Nov 2024 08:42hrs)
Status: Closed.
Location: COVENTRY, CV7.
There is essential third party maintenance taking place between the hours of 00:00-6:00 on Friday 08/11/2024. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Nov 2024 08:42hrs)
This Planned Maintenance was completed on Friday, November 8th, 2024 at 08:42hrs.
324253: MAINTENANCE AFFECTING SERVICES Last updated:(08 Nov 2024 08:40hrs)
Status: Closed.
Location: London CR0 CR9.
There is essential maintenance taking place between the hours of 08:00-17:00 on Thursday 07/11/2024. Customers may experience an interruption to services for up to 1 hour. during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Nov 2024 08:40hrs)
This Planned Maintenance was completed on Friday, November 8th, 2024 at 08:40hrs.
319630: MAINTENANCE AFFECTING SERVICES Last updated:(08 Nov 2024 08:36hrs)
Status: Closed.
Location: Farnborough GU17 GU14.
There is essential maintenance taking place between the hours of 08:00-17:00 on Thursday 07/11/2024. Customers may experience an interruption to services for up to 1 hour. during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Nov 2024 08:36hrs)
This Planned Maintenance was completed on Friday, November 8th, 2024 at 08:36hrs.
325857: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(07 Nov 2024 18:11hrs)
Status: Closed.
Location: Dalston E8, N16.
We are currently experiencing a network incident in Dalston E8 affecting data services. This issue has been identified with a third party carrier, who provide service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided within 2 hours
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (07 Nov 2024 18:11hrs)
This incident was closed on Thursday, November 7th, 2024 at 18:11hrs.
Update (07 Nov 2024 18:08hrs)
Service has ow been stable since 00:38 on 07-11-2024. Due to the intermittent nature of this issue OFNL will be monitoring services closely.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Nov 2024 02:01hrs)
Work to restore service was completed at 00:38 on 07/11/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (06 Nov 2024 14:35hrs)
The upstream provider has advised they have had further equipment faults that are impacting the stability of service. A fan unit that keeps the equipment cool has failed resulting in more frequent loss of service. They are organising further spare parts to site to remedy this issue. They have been unable to provide time scales, and we have escalated to the highest level with them to resolve these ongoing issues for you.
Update (05 Nov 2024 22:13hrs)
Third party carrier are working to resolve this intermittent fault that is causing disruption to services.
Further work will be completed tomorrow morning to fully resolve this intermittent issue.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (05 Nov 2024 17:42hrs)
OFNL Are aware that service has gone down again at 17:33 on 05/11/2024. We are working closely with our upstream carrier to resolve this as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (05 Nov 2024 17:13hrs)
Work to restore service was completed at 15:53 on 05/11/2024 Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
324927: MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2024 14:27hrs)
Status: Closed.
Location: Tendring CO16.
There is essential maintenance taking place between the hours of 08:00-17:00 on Thursday 07/11/2024. Customer services are only at risk of going down during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Nov 2024 14:27hrs)
This Planned Maintenance was completed on Thursday, November 7th, 2024 at 14:27hrs.
