Incidents and Planned Maintenance
There are 23 incidents or planned maintenances that may be affecting customers on our network.
402051: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 12:37hrs)
Status: Currently open.
Location: Polegate, BN24, BN26.
Location: Polegate, BN24, BN26.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on 29/06/26. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399626: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:53hrs)
Status: Currently open.
Location: Devon and Torbay EX1.
Location: Devon and Torbay EX1.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400224: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:46hrs)
Status: Currently open.
Location: Leicestershire LE10.
Location: Leicestershire LE10.
There is essential maintenance taking place between the hours of 09:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397038: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:44hrs)
Status: Currently open.
Location: Bedford MK40 MK44.
Location: Bedford MK40 MK44.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397033: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:41hrs)
Status: Currently open.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401412: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:40hrs)
Status: Currently open.
Location: Tolworth KT6.
Location: Tolworth KT6.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401352: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:38hrs)
Status: Currently open.
Location: Wiltshire SP5.
Location: Wiltshire SP5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401347: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:37hrs)
Status: Currently open.
Location: Horsham RH12 RH13 RH14.
Location: Horsham RH12 RH13 RH14.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401319: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:34hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399178: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:32hrs)
Status: Currently open.
Location: Leicester LE1.
Location: Leicester LE1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401991: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(26 Jun 2026 08:17hrs)
Status: Currently open.
Location: Westoning MK45.
Location: Westoning MK45.
We have a network incident in Westoning MK45 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (26 Jun 2026 17:17hrs)
Our engineers have completed testing and cannot find fault within our purview.
We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.
Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.
Further updates will be provided as more information becomes available.
Our engineers have completed testing and cannot find fault within our purview.
We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.
Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.
Further updates will be provided as more information becomes available.
Update (26 Jun 2026 13:39hrs)
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.
Additional updates will be provided as soon as more information becomes available.
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.
Additional updates will be provided as soon as more information becomes available.
Update (26 Jun 2026 10:24hrs)
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.
This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.
Further updates will be provided as more information becomes available.
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.
This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.
Further updates will be provided as more information becomes available.
401606: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 09:04hrs)
Status: Currently open.
Location: East Sussex BN24 BN26.
Location: East Sussex BN24 BN26.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400518: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:52hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396456: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:27hrs)
Status: Closed.
Location: South Norfolk NR14.
Location: South Norfolk NR14.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 25/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:27hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
396458: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:27hrs)
Status: Closed.
Location: Colchester CO3.
Location: Colchester CO3.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 25/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:27hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
399377: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:27hrs)
Status: Closed.
Location: Doncaster DN3 DN7.
Location: Doncaster DN3 DN7.
There is essential third party maintenance taking place between the hours of 20:00 on 25/06/2026 and 08:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:27hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
399382: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:27hrs)
Status: Closed.
Location: Yorkshire DN14.
Location: Yorkshire DN14.
There is essential third party maintenance taking place between the hours of 20:00 on 25/06/2026 and 08:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:27hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:27hrs.
399398: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:26hrs)
Status: Closed.
Location: Nottinghamshire DN22.
Location: Nottinghamshire DN22.
There is essential third party maintenance taking place between the hours of 20:00 on 25/06/2026 and 08:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:26hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:26hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:26hrs.
398161: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:26hrs)
Status: Closed.
Location: Somerset TA6 TA7.
Location: Somerset TA6 TA7.
There is essential maintenance taking place between the hours of 23:30 on 25/06/2026 and 06:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:26hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:26hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:26hrs.
400576: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:26hrs)
Status: Closed.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 01:00 on 25/06/2026 and 06:00 on 26/06/2026. Customers may experience an interruption of internet services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:26hrs)
This incident was closed on Friday, June 26th, 2026 at 08:26hrs.
This incident was closed on Friday, June 26th, 2026 at 08:26hrs.
399642: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:25hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Jun 2026 08:25hrs)
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:25hrs.
This Planned Maintenance was completed on Friday, June 26th, 2026 at 08:25hrs.
401801: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(25 Jun 2026 18:42hrs)
Status: Closed.
Location: Barnsley S73.
Location: Barnsley S73.
We have a network incident in the Barnsley S73 area affecting phone and Internet services. Our team are looking into this and will provide an update by 09:30. Please do not reset your equipment.
Update (25 Jun 2026 18:42hrs)
This incident was closed on Thursday, June 25th, 2026 at 18:42hrs.
This incident was closed on Thursday, June 25th, 2026 at 18:42hrs.
Update (25 Jun 2026 18:41hrs)
We have managed to put a temporary repair in place and can now see your services have restored, we will need to return to perform a permanent fix in the near future. Work to restore service was completed at 18:20 on 25/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have managed to put a temporary repair in place and can now see your services have restored, we will need to return to perform a permanent fix in the near future. Work to restore service was completed at 18:20 on 25/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (25 Jun 2026 18:00hrs)
Specialist engineers are currently on site working on a plan to repair the failed cable. we will provide further updates as they become available or by 20:00
Specialist engineers are currently on site working on a plan to repair the failed cable. we will provide further updates as they become available or by 20:00
Update (25 Jun 2026 14:20hrs)
We have received confirmation that the specialist team is expected to arrive on site by 16:30.
We will continue to provide updates as work progresses.
Thank you for your patience.
We have received confirmation that the specialist team is expected to arrive on site by 16:30.
We will continue to provide updates as work progresses.
Thank you for your patience.
Update (25 Jun 2026 13:33hrs)
Our engineer has completed a comprehensive on-site investigation, and we believe the fault location has now been identified.
Due to the nature and location of the issue, a specialist engineering team is required to carry out further investigation and complete the necessary repairs to restore service.
We have arranged for their deployment and will provide an update as soon as we have confirmation of their arrival time.
Thank you for your patience while we work to resolve this fault as quickly as possible.
Our engineer has completed a comprehensive on-site investigation, and we believe the fault location has now been identified.
Due to the nature and location of the issue, a specialist engineering team is required to carry out further investigation and complete the necessary repairs to restore service.
We have arranged for their deployment and will provide an update as soon as we have confirmation of their arrival time.
Thank you for your patience while we work to resolve this fault as quickly as possible.
Update (25 Jun 2026 10:57hrs)
Following extensive remote diagnostics, we have deployed a field engineer to carry out further on-site investigations.
Our engineer is currently on site and continuing to investigate the issue.
We will provide a further update once this investigation is complete and we move forward with resolving the fault.
Thank you for your patience while we work to resolve this for you.
Following extensive remote diagnostics, we have deployed a field engineer to carry out further on-site investigations.
Our engineer is currently on site and continuing to investigate the issue.
We will provide a further update once this investigation is complete and we move forward with resolving the fault.
Thank you for your patience while we work to resolve this for you.
401798: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(25 Jun 2026 13:03hrs)
Status: Closed.
Location: London E14 E3.
Location: London E14 E3.
We have a network incident in the London E14, E3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 09:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (25 Jun 2026 13:03hrs)
This incident was closed on Thursday, June 25th, 2026 at 13:03hrs.
This incident was closed on Thursday, June 25th, 2026 at 13:03hrs.
Update (25 Jun 2026 12:54hrs)
Our Third-Party Supplier has identified heat related issues at a local Openreach Exchange, which are being worked on.
Work to restore service was completed by our Third-Party supplier at 11:30 on 25/06/2026.
Customers should now find services to be working as expected.
We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our Third-Party Supplier has identified heat related issues at a local Openreach Exchange, which are being worked on.
Work to restore service was completed by our Third-Party supplier at 11:30 on 25/06/2026.
Customers should now find services to be working as expected.
We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (25 Jun 2026 10:45hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 11:30.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 11:30.
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