Incidents and Planned Maintenance
There are 36 incidents or planned maintenances that may be affecting customers on our network.
396448: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:52hrs)
Status: Currently open.
Location: CV23 CV9 NP4 NP44.
Location: CV23 CV9 NP4 NP44.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396448: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:51hrs)
Status: Currently open.
Location: NN17 NN18 BS34 CF10 CF24 WR4 CM77 GL7 RH11 CT13 CT5 CT12 CT14 CT10 CT18 RG40 RG45 CV6 CV7 CW9 CV12.
Location: NN17 NN18 BS34 CF10 CF24 WR4 CM77 GL7 RH11 CT13 CT5 CT12 CT14 CT10 CT18 RG40 RG45 CV6 CV7 CW9 CV12.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396442: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:47hrs)
Status: Currently open.
Location: CO4 CO16 CO5 CO10 CO3 CO5 CO7 CV5 CV7.
Location: CO4 CO16 CO5 CO10 CO3 CO5 CO7 CV5 CV7.
There is essential maintenance taking place between the hours 02:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396442: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:46hrs)
Status: Currently open.
Location: CO11 CO3 CO6 CO16 CO10 ME5 CM2 CM23 CM7 CM3 CM22 CM6 CM12 TR14 CH1 PO19 PR7 EN8 GL51 GL20 EC1A WC1X.
Location: CO11 CO3 CO6 CO16 CO10 ME5 CM2 CM23 CM7 CM3 CM22 CM6 CM12 TR14 CH1 PO19 PR7 EN8 GL51 GL20 EC1A WC1X.
There is essential maintenance taking place between the hours 02:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396436: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:39hrs)
Status: Currently open.
Location: CB3 CB5 CF5 CT1 CT3 SE6 SE16.
Location: CB3 CB5 CF5 CT1 CT3 SE6 SE16.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396436: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:38hrs)
Status: Currently open.
Location: BS27 BS38 BS48 BS35 BS3 BS10 BS30 BS7 CB24 SS16 BA1 BA2 CB23 CB25 DE13 DE14 NR29 NR30 RG31 RG7 PE19.
Location: BS27 BS38 BS48 BS35 BS3 BS10 BS30 BS7 CB24 SS16 BA1 BA2 CB23 CB25 DE13 DE14 NR29 NR30 RG31 RG7 PE19.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396420: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:34hrs)
Status: Currently open.
Location: BS16 BS3 BS13 BS14 BS4 MK10 MK13 MK16 MK17 B17 B30 B4.
Location: BS16 BS3 BS13 BS14 BS4 MK10 MK13 MK16 MK17 B17 B30 B4.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396420: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:33hrs)
Status: Currently open.
Location: RG12 RG42 TA9 BH21 BN3 BN6 BN27 BN17 GU35 CM0 CM23 B24 B12 B1 B18 B61 B16 OX25 OX26 MK40 MK44 RH14.
Location: RG12 RG42 TA9 BH21 BN3 BN6 BN27 BN17 GU35 CM0 CM23 B24 B12 B1 B18 B61 B16 OX25 OX26 MK40 MK44 RH14.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398542: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:28hrs)
Status: Currently open.
Location: Northwich CW9.
Location: Northwich CW9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398649: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:27hrs)
Status: Currently open.
Location: Inverness IV2.
Location: Inverness IV2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398630: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:26hrs)
Status: Currently open.
Location: Edinburgh EH11 EH17.
Location: Edinburgh EH11 EH17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398627: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:26hrs)
Status: Currently open.
Location: Newbury RG14.
Location: Newbury RG14.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398543: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:25hrs)
Status: Currently open.
Location: Chester CH1.
Location: Chester CH1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397870: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:24hrs)
Status: Currently open.
Location: Tadley RG16 RG26.
Location: Tadley RG16 RG26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396495: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:23hrs)
Status: Currently open.
Location: Stockton on Tees TS19.
Location: Stockton on Tees TS19.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397087: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:22hrs)
Status: Currently open.
Location: Uttlesford CB10 CB11.
Location: Uttlesford CB10 CB11.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397085: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:21hrs)
Status: Currently open.
Location: Sawston CB10 CB22.
Location: Sawston CB10 CB22.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399073: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(05 Jun 2026 08:21hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
We have a network incident in Leeds LS16 affecting phone and Internet services. Our team are looking into this and will provide an update by as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Jun 2026 11:18hrs)
Engineers are now on site investigating the issue. Our next update will be at 13:00.
Engineers are now on site investigating the issue. Our next update will be at 13:00.
Update (05 Jun 2026 08:22hrs)
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.
397083: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:20hrs)
Status: Currently open.
Location: Bury St Edmunds IP28.
Location: Bury St Edmunds IP28.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397082: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:19hrs)
Status: Currently open.
Location: Bishops Stortford CM23 CM22.
Location: Bishops Stortford CM23 CM22.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397077: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:18hrs)
Status: Currently open.
Location: Cambridge CB1 CB2 CB23 CB25 CB5 CB3.
Location: Cambridge CB1 CB2 CB23 CB25 CB5 CB3.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392186: MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:06hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 23:30 and 18:00 between Thursday 04/06/2026 and Friday 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397431: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:11hrs)
Status: Closed.
Location: Aviemore PH22.
Location: Aviemore PH22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:11hrs)
This incident was closed on Friday, June 5th, 2026 at 08:11hrs.
This incident was closed on Friday, June 5th, 2026 at 08:11hrs.
397432: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:11hrs)
Status: Closed.
Location: Inverness IV2.
Location: Inverness IV2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:11hrs)
This incident was closed on Friday, June 5th, 2026 at 08:11hrs.
This incident was closed on Friday, June 5th, 2026 at 08:11hrs.
397433: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:11hrs)
Status: Closed.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:11hrs)
This incident was closed on Friday, June 5th, 2026 at 08:11hrs.
This incident was closed on Friday, June 5th, 2026 at 08:11hrs.
397629: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:10hrs)
Status: Closed.
Location: Barnsley S73.
Location: Barnsley S73.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:10hrs)
This incident was closed on Friday, June 5th, 2026 at 08:10hrs.
This incident was closed on Friday, June 5th, 2026 at 08:10hrs.
397630: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:10hrs)
Status: Closed.
Location: York YO62.
Location: York YO62.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:10hrs)
This incident was closed on Friday, June 5th, 2026 at 08:10hrs.
This incident was closed on Friday, June 5th, 2026 at 08:10hrs.
397915: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:10hrs)
Status: Closed.
Location: Bracknell RG12 RG40 RG42 Maidenhead SL6.
Location: Bracknell RG12 RG40 RG42 Maidenhead SL6.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:10hrs)
This incident was closed on Friday, June 5th, 2026 at 08:10hrs.
This incident was closed on Friday, June 5th, 2026 at 08:10hrs.
398008: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:09hrs)
Status: Closed.
Location: Matlock DE4.
Location: Matlock DE4.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:09hrs)
This incident was closed on Friday, June 5th, 2026 at 08:09hrs.
This incident was closed on Friday, June 5th, 2026 at 08:09hrs.
398142: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:09hrs)
Status: Closed.
Location: Derby DE1.
Location: Derby DE1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:09hrs)
This incident was closed on Friday, June 5th, 2026 at 08:09hrs.
This incident was closed on Friday, June 5th, 2026 at 08:09hrs.
398171: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:09hrs)
Status: Closed.
Location: Barnsley S70.
Location: Barnsley S70.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:09hrs)
This incident was closed on Friday, June 5th, 2026 at 08:09hrs.
This incident was closed on Friday, June 5th, 2026 at 08:09hrs.
398173: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:08hrs)
Status: Closed.
Location: Bathgate EH48.
Location: Bathgate EH48.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:08hrs)
This incident was closed on Friday, June 5th, 2026 at 08:08hrs.
This incident was closed on Friday, June 5th, 2026 at 08:08hrs.
398678: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:08hrs)
Status: Closed.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:08hrs)
This incident was closed on Friday, June 5th, 2026 at 08:08hrs.
This incident was closed on Friday, June 5th, 2026 at 08:08hrs.
397908: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:08hrs)
Status: Closed.
Location: Selby YO8.
Location: Selby YO8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Jun 2026 08:08hrs)
This incident was closed on Friday, June 5th, 2026 at 08:08hrs.
This incident was closed on Friday, June 5th, 2026 at 08:08hrs.
399103: INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 Jun 2026 07:49hrs)
Status: Closed.
Location: Cambridge CB24.
Location: Cambridge CB24.
We have a network incident in Cambridge CB24 affecting Internet services. Our team are looking into this and will provide an update by 04:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Jun 2026 07:49hrs)
This incident was closed on Friday, June 5th, 2026 at 07:49hrs.
This incident was closed on Friday, June 5th, 2026 at 07:49hrs.
Update (05 Jun 2026 07:49hrs)
Work to restore service was completed at 03:37 on 05/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 03:37 on 05/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (05 Jun 2026 01:20hrs)
Following extensive remote diagnostics, we believe the issue may be related to a third-party vendor’s network.
We have raised this with the vendor and are currently awaiting further information while they carry out their own investigations.
We will provide an update as soon as we receive additional details from their side.
Following extensive remote diagnostics, we believe the issue may be related to a third-party vendor’s network.
We have raised this with the vendor and are currently awaiting further information while they carry out their own investigations.
We will provide an update as soon as we receive additional details from their side.
399073: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(04 Jun 2026 20:43hrs)
Status: Closed.
Location: Leeds LS16.
Location: Leeds LS16.
We have a network incident in Leeds LS16 affecting phone and Internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (04 Jun 2026 20:43hrs)
This incident was closed on Thursday, June 4th, 2026 at 20:43hrs.
This incident was closed on Thursday, June 4th, 2026 at 20:43hrs.
Update (04 Jun 2026 20:43hrs)
Our engineer attended the site and replaced the identified faulty equipment. Following this work, services have been restored and are now operating normally across the site.
We are continuing to monitor, and all affected services appear to be stable.
Any remaining issues should be raised as individual faults through the usual support channels.
Thank you for your patience while we worked to resolve this issue.
Our engineer attended the site and replaced the identified faulty equipment. Following this work, services have been restored and are now operating normally across the site.
We are continuing to monitor, and all affected services appear to be stable.
Any remaining issues should be raised as individual faults through the usual support channels.
Thank you for your patience while we worked to resolve this issue.
Update (04 Jun 2026 18:49hrs)
Our engineer is currently en route to site, with an estimated time of arrival of 20:30. Upon arrival, they will begin replacing the affected devices and work to restore service for all impacted customers.
We will provide a further update by 22:00.
Thank you for your patience during this time.
Our engineer is currently en route to site, with an estimated time of arrival of 20:30. Upon arrival, they will begin replacing the affected devices and work to restore service for all impacted customers.
We will provide a further update by 22:00.
Thank you for your patience during this time.
Update (04 Jun 2026 17:44hrs)
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.
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