Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
389143: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:44hrs)
Status: Currently open.
Location: SG14.
Location: SG14.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395908: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:40hrs)
Status: Currently open.
Location: G75.
Location: G75.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395804: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:39hrs)
Status: Currently open.
Location: CW1.
Location: CW1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395803: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:38hrs)
Status: Currently open.
Location: TF4.
Location: TF4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395485: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:36hrs)
Status: Currently open.
Location: ME13.
Location: ME13.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394493: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:34hrs)
Status: Currently open.
Location: B1 B18 B3 B5.
Location: B1 B18 B3 B5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394985: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:30hrs)
Status: Currently open.
Location: CB10 CB11.
Location: CB10 CB11.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394982: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:28hrs)
Status: Currently open.
Location: CB10 CB22.
Location: CB10 CB22.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394979: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:27hrs)
Status: Currently open.
Location: CB23 CB1 CB2 CB25 CB5 CB3.
Location: CB23 CB1 CB2 CB25 CB5 CB3.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394975: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 08:23hrs)
Status: Currently open.
Location: CM22 CM77 CM23.
Location: CM22 CM77 CM23.
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394625 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:20hrs)
Status: Currently open.
Location: Bedford MK45.
Location: Bedford MK45.
There is maintenance taking place between the hours of 09:00 and 16:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396618: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 May 2026 08:07hrs)
Status: Closed.
Location: Corby NN18.
Location: Corby NN18.
We have a network incident in Corby NN18 affecting phone and internet services. Our team are looking into this and will provide an update by 22:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 May 2026 08:07hrs)
This incident was closed on Monday, May 18th, 2026 at 08:07hrs.
This incident was closed on Monday, May 18th, 2026 at 08:07hrs.
Update (18 May 2026 08:07hrs)
We identified that the problem originated within one of our third-party providers netwok in this area.
Work to restore service was completed at 21:02 on 17/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We identified that the problem originated within one of our third-party providers netwok in this area.
Work to restore service was completed at 21:02 on 17/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
395359 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 07:54hrs)
Status: Closed.
Location: Peterborough PE6.
Location: Peterborough PE6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 May 2026 07:54hrs)
This incident was closed on Monday, May 18th, 2026 at 07:54hrs.
This incident was closed on Monday, May 18th, 2026 at 07:54hrs.
395841 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 07:52hrs)
Status: Closed.
Location: Hook RG27.
Location: Hook RG27.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (18 May 2026 07:52hrs)
This incident was closed on Monday, May 18th, 2026 at 07:52hrs.
This incident was closed on Monday, May 18th, 2026 at 07:52hrs.
395440 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 07:52hrs)
Status: Closed.
Location: Peterborough PE7,.
Location: Peterborough PE7,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 May 2026 07:52hrs)
This incident was closed on Monday, May 18th, 2026 at 07:52hrs.
This incident was closed on Monday, May 18th, 2026 at 07:52hrs.
395308 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 May 2026 07:50hrs)
Status: Closed.
Location: London NW6.
Location: London NW6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 May 2026 07:50hrs)
This incident was closed on Monday, May 18th, 2026 at 07:50hrs.
This incident was closed on Monday, May 18th, 2026 at 07:50hrs.
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