Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
395009 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 May 2026 12:39hrs)
Status: Currently open.
Location: Polegate BN24 , BN26.
Location: Polegate BN24 , BN26.
We have a network incident in Polegate BN24 , BN26 affecting internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (06 May 2026 00:28hrs)
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 08:00.
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 08:00.
Update (05 May 2026 20:18hrs)
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 22:00.
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 22:00.
Update (05 May 2026 18:37hrs)
The third-party carrier's engineers have identified a problem with a fibre optic cable. The are continuing to work on the problem. We will provide our next update at 20:00.
The third-party carrier's engineers have identified a problem with a fibre optic cable. The are continuing to work on the problem. We will provide our next update at 20:00.
Update (05 May 2026 16:08hrs)
The third-party carrier responsible for the affected circuit has engineers travelling to a local exchange site to examine their equipment. Their current ETA is 18:00. We will provide our next update at 18:00.
The third-party carrier responsible for the affected circuit has engineers travelling to a local exchange site to examine their equipment. Their current ETA is 18:00. We will provide our next update at 18:00.
Update (05 May 2026 14:36hrs)
We now see this issue is on the network of a third party carrier who supports our services in this area, we are working with them and hope to have another update by 16:00
We now see this issue is on the network of a third party carrier who supports our services in this area, we are working with them and hope to have another update by 16:00
392722: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:14hrs)
Status: Currently open.
Location: Edinburgh EH21.
Location: Edinburgh EH21.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392530: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:13hrs)
Status: Currently open.
Location: Hampshire RG26.
Location: Hampshire RG26.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392707: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:10hrs)
Status: Currently open.
Location: Norfolk NR9 NR18.
Location: Norfolk NR9 NR18.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390716: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:04hrs)
Status: Currently open.
Location: Maidstone TN27.
Location: Maidstone TN27.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390735: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:04hrs)
Status: Currently open.
Location: Ashford TN24.
Location: Ashford TN24.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389977: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:03hrs)
Status: Currently open.
Location: Ely CB6, CB7.
Location: Ely CB6, CB7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392728: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:03hrs)
Status: Currently open.
Location: Coventry CV7.
Location: Coventry CV7.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394367: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:55hrs)
Status: Currently open.
Location: London TW8, TW9, NW6, SE1 Wandsworth SW18.
Location: London TW8, TW9, NW6, SE1 Wandsworth SW18.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394342: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:49hrs)
Status: Currently open.
Location: South Humberside DN19, DN33.
Location: South Humberside DN19, DN33.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394338: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:48hrs)
Status: Currently open.
Location: Goole DN14.
Location: Goole DN14.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394329: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:46hrs)
Status: Currently open.
Location: Rotherham S62, S63.
Location: Rotherham S62, S63.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394328: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:44hrs)
Status: Currently open.
Location: Nottinghamshire DN22.
Location: Nottinghamshire DN22.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392949:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:42hrs)
Status: Currently open.
Location: Towcester NN12.
Location: Towcester NN12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392813: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:40hrs)
Status: Currently open.
Location: Hartlepool TS26, TS27.
Location: Hartlepool TS26, TS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391119: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:37hrs)
Status: Currently open.
Location: Pevensey BN23, BN24.
Location: Pevensey BN23, BN24.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
