Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
401048 EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jun 2026 09:46hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
There is emergency maintenance taking place between the hours of 00:05 and 01:05 on 20/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
399835 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jun 2026 08:02hrs)
Status: Currently open.
Location: Thornbury BS35.
Location: Thornbury BS35.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 22/06/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397801 MAINTENANCE AFFECTING SERVICES Last updated:(19 Jun 2026 07:59hrs)
Status: Currently open.
Location: Peterborough PE7, Billingshurst RH14, Rochford SS4, Telford TF4.
Location: Peterborough PE7, Billingshurst RH14, Rochford SS4, Telford TF4.
There is maintenance taking place between the hours of 00:00 and 06:00 on 22/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400044 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 08:06hrs)
Status: Currently open.
Location: Buxton SK17.
Location: Buxton SK17.
There is third party maintenance taking place between the hours of 23:00 on 19/06/2026 through to 09:00 on 20/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400698: INCIDENT AFFECTING INTERNET SERVICES Last updated:(19 Jun 2026 12:00hrs)
Status: Closed.
Location: Bridgehill DH8.
Location: Bridgehill DH8.
We have a network incident in Bridgehill DH8 affecting phone and Internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Jun 2026 12:00hrs)
This incident was closed on Friday, June 19th, 2026 at 12:00hrs.
This incident was closed on Friday, June 19th, 2026 at 12:00hrs.
Update (19 Jun 2026 12:00hrs)
We have completed the replacement of all faulty customer equipment on site this morning. Following this, we have continued to monitor services to ensure stability and confirm that, as expected, replacing the faulty equipment has fully resolved the issue.
We are confident that the fault has now been resolved and do not anticipate any further impact to the site. Thank you for your patience while we worked to address this issue.
We have completed the replacement of all faulty customer equipment on site this morning. Following this, we have continued to monitor services to ensure stability and confirm that, as expected, replacing the faulty equipment has fully resolved the issue.
We are confident that the fault has now been resolved and do not anticipate any further impact to the site. Thank you for your patience while we worked to address this issue.
Update (17 Jun 2026 14:56hrs)
We have observed stability across the site after identifying and isolating the issue to specific equipment.
We will be attending the site to replace the affected equipment once access can be arranged with those customers.
In the meantime, we will keep this incident open and continue to monitor the situation closely.
At this stage, we do not expect any further impact.
Thank you for your patience.
We have observed stability across the site after identifying and isolating the issue to specific equipment.
We will be attending the site to replace the affected equipment once access can be arranged with those customers.
In the meantime, we will keep this incident open and continue to monitor the situation closely.
At this stage, we do not expect any further impact.
Thank you for your patience.
Update (17 Jun 2026 10:33hrs)
Following our initial investigation, we believe the issue is affecting a small number of customers due to faulty hardware. We are currently working to identify and isolate the impacted cases to prevent any wider disruption, and will then arrange replacement of the affected equipment.
This may result in us sending an engineer to site to door knock for emergency visits for affected customers if necessary.
We will continue to monitor the situation closely and provide further updates as soon as they become available.
Please DO NOT reset your equipment.
Following our initial investigation, we believe the issue is affecting a small number of customers due to faulty hardware. We are currently working to identify and isolate the impacted cases to prevent any wider disruption, and will then arrange replacement of the affected equipment.
This may result in us sending an engineer to site to door knock for emergency visits for affected customers if necessary.
We will continue to monitor the situation closely and provide further updates as soon as they become available.
Please DO NOT reset your equipment.
397229 MAINTENANCE AFFECTING SERVICES Last updated:(19 Jun 2026 07:52hrs)
Status: Closed.
Location: East Lothian EH42.
Location: East Lothian EH42.
There is maintenance taking place between the hours of 00:00 and 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Jun 2026 07:52hrs)
This Planned Maintenance was completed on Friday, June 19th, 2026 at 07:52hrs.
This Planned Maintenance was completed on Friday, June 19th, 2026 at 07:52hrs.
399927 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jun 2026 07:51hrs)
Status: Closed.
Location: Buxton SK17.
Location: Buxton SK17.
There is third party maintenance taking place between the hours of 23:00 on 18/06/2026 through to 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Jun 2026 07:51hrs)
This incident was closed on Friday, June 19th, 2026 at 07:51hrs.
This incident was closed on Friday, June 19th, 2026 at 07:51hrs.
398290 MAINTENANCE AFFECTING SERVICES Last updated:(19 Jun 2026 07:51hrs)
Status: Closed.
Location: Sudbury CO10.
Location: Sudbury CO10.
There is maintenance taking place between the hours of 08:00 and 17:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Jun 2026 07:51hrs)
This Planned Maintenance was completed on Friday, June 19th, 2026 at 07:51hrs.
This Planned Maintenance was completed on Friday, June 19th, 2026 at 07:51hrs.
400907 : MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 13:57hrs)
Status: Closed.
Location: Hinckley and Bosworth, LE9.
Location: Hinckley and Bosworth, LE9.
There is essential maintenance taking place between the hours of 11:30 and 15:00 on Thursday the 18/06/2026. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 13:57hrs)
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 13:57hrs.
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 13:57hrs.
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