Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
384606 INCIDENT AFFECTING TV SERVICES. Last updated:(17 Feb 2026 15:50hrs)
Status: Currently open.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
Earlier TV issues have returned affected service again.
Engineers are returning to site shortly to carry on with investigations.
Engineers are returning to site shortly to carry on with investigations.
Update (17 Feb 2026 17:48hrs)
A power issue has been identified as the route cause of the TV issues. An electrician will be attending site this evening to investigate further.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
A power issue has been identified as the route cause of the TV issues. An electrician will be attending site this evening to investigate further.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
384579: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Feb 2026 14:21hrs)
Status: Currently open.
Location: CB2 Great Kneighton.
Location: CB2 Great Kneighton.
We have a network incident in Great Kneighton affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Feb 2026 14:25hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
374262: MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:23hrs)
Status: Currently open.
Location: Aberdeen AB13.
Location: Aberdeen AB13.
There is essential maintenance taking place between the hours 09:00 until 12:00 on 18/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383504: MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:21hrs)
Status: Currently open.
Location: Cardiff CF10 CF24 WR4 BS34.
Location: Cardiff CF10 CF24 WR4 BS34.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 18/02/2026 affecting voice services. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383128: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:19hrs)
Status: Currently open.
Location: Aviemore PH22.
Location: Aviemore PH22.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 18/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375974: MAINTENANCE AFFECTING SERVICES Last updated:(16 Feb 2026 07:52hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Monday - Friday 16/02/2026 to 20/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
INCIDENT AFFECTING TV SERVICES. Last updated:(17 Feb 2026 13:48hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
Investigations have identified an issue affecting Satellite TV services in this area.
A specialist TV engineer has been requested to attend this and is now on site.
Update: This has now been resolved. Please action a reboot of equipment for any persisting issues.
A specialist TV engineer has been requested to attend this and is now on site.
Update: This has now been resolved. Please action a reboot of equipment for any persisting issues.
Update (17 Feb 2026 13:48hrs)
This incident was closed on Tuesday, February 17th, 2026 at 13:48hrs.
This incident was closed on Tuesday, February 17th, 2026 at 13:48hrs.
384450: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Feb 2026 11:56hrs)
Status: Closed.
Location: Wokingham RG2.
Location: Wokingham RG2.
We are aware of a gas safety issue in this area, Workingham RG2. This has caused a loss of power to our equipment, affecting phone and internet services. Our team are looking into this and will provide an update by 08:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Feb 2026 11:56hrs)
This incident was closed on Tuesday, February 17th, 2026 at 11:56hrs.
This incident was closed on Tuesday, February 17th, 2026 at 11:56hrs.
Update (17 Feb 2026 11:36hrs)
Work to restore service was completed at 09:45am on 17/02/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 09:45am on 17/02/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (17 Feb 2026 10:01hrs)
Our engineer has attended site and consulted with the gas engineers. We’ve been advised that it is now safe to power our equipment, and services should begin restoring shortly.
As the gas engineers will continue their work on site throughout the day, we will keep this post open and continue to monitor the situation closely.
Further updates will be provided as needed.
Our engineer has attended site and consulted with the gas engineers. We’ve been advised that it is now safe to power our equipment, and services should begin restoring shortly.
As the gas engineers will continue their work on site throughout the day, we will keep this post open and continue to monitor the situation closely.
Further updates will be provided as needed.
Update (17 Feb 2026 08:04hrs)
Our engineer is currently en route to site, with an estimated arrival time of 9:45am. They will be working alongside the gas safety engineers to assess the safety of the location.
Once the engineer has reviewed the live situation, we will share further updates. You can expect the next update by 10:30am.
Our engineer is currently en route to site, with an estimated arrival time of 9:45am. They will be working alongside the gas safety engineers to assess the safety of the location.
Once the engineer has reviewed the live situation, we will share further updates. You can expect the next update by 10:30am.
378188: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:17hrs)
Status: Closed.
Location: Worcester WR5 WR2.
Location: Worcester WR5 WR2.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 17/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Feb 2026 08:17hrs)
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
382426: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:17hrs)
Status: Closed.
Location: Leeds LS7.
Location: Leeds LS7.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 17/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Feb 2026 08:17hrs)
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
382776: MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:17hrs)
Status: Closed.
Location: Manfield NG18 NG19.
Location: Manfield NG18 NG19.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 17/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Feb 2026 08:17hrs)
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
382921: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:17hrs)
Status: Closed.
Location: Inverness IV2.
Location: Inverness IV2.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 17/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Feb 2026 08:17hrs)
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Tuesday, February 17th, 2026 at 08:17hrs.
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