Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
374611 INCIDENT AFFECTING TV SERVICES Last updated:(22 Nov 2025 08:13hrs)
Status: Currently open.
Location: Bexhill TN39.
Location: Bexhill TN39.
We have an ongoing network incident in TN39 affecting TV services. Our team are looking into this and will provide an update by 11:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Nov 2025 10:57hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
371198 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:31hrs)
Status: Currently open.
Location: Musselburgh EH21.
Location: Musselburgh EH21.
There is third party maintenance taking place between the hours of 21:00 on 24/11/2025 through to 07:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373473 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:29hrs)
Status: Currently open.
Location: Birmingham B25.
Location: Birmingham B25.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373472 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:27hrs)
Status: Currently open.
Location: Birmingham B90.
Location: Birmingham B90.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373471 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:24hrs)
Status: Currently open.
Location: Birmingham B1,B16,B12,B5.
Location: Birmingham B1,B16,B12,B5.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373469 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:22hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373461 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:20hrs)
Status: Currently open.
Location: Tamworth B78,B79.
Location: Tamworth B78,B79.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372980 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:18hrs)
Status: Currently open.
Location: Norwich NR13.
Location: Norwich NR13.
There is maintenance taking place between the hours of 09:00 and 17:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372374 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:16hrs)
Status: Currently open.
Location: Exeter EX2.
Location: Exeter EX2.
There is maintenance taking place between the hours of 08:00 and 16:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373772 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:14hrs)
Status: Currently open.
Location: Kenilworth CV8.
Location: Kenilworth CV8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373535 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:13hrs)
Status: Currently open.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
373532 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:12hrs)
Status: Currently open.
Location: Coventry CV5,CV7,CV6.
Location: Coventry CV5,CV7,CV6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373462 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:10hrs)
Status: Currently open.
Location: Guildford GU12, Farnborough GU14,GU17, Surrey GU12.
Location: Guildford GU12, Farnborough GU14,GU17, Surrey GU12.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374430: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Nov 2025 18:13hrs)
Status: Currently open.
Location: Wimborne BH21.
Location: Wimborne BH21.
We have a network incident in Wimborne BH21 affecting phone and internet services.
An engineering team will attend site 21/11/2025 to perform service affecting repair works between 09:00 – 17:00.
Please do not reset your equipment.
An engineering team will attend site 21/11/2025 to perform service affecting repair works between 09:00 – 17:00.
Please do not reset your equipment.
No updates for this incident yet.
374598: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Nov 2025 20:37hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and will provide an update by 22:20
Please do not reset your equipment.
Please do not reset your equipment.
Update (21 Nov 2025 20:37hrs)
This incident was closed on Friday, November 21st, 2025 at 20:37hrs.
This incident was closed on Friday, November 21st, 2025 at 20:37hrs.
Update (21 Nov 2025 20:37hrs)
Good evening,
We are now seeing phone and internet services restore, and will continue to monitor to ensure they remain stable.
Good evening,
We are now seeing phone and internet services restore, and will continue to monitor to ensure they remain stable.
374324: INCIDENT AFFECTING TV SERVICES Last updated:(21 Nov 2025 13:50hrs)
Status: Closed.
Location: Bexhill TN39.
Location: Bexhill TN39.
We have a network incident in Bexhill TN39 affecting TV services.
Engineering teams are scheduled to attend 21/11/2025 for fault finding and repair.
Please do not reset your equipment.
The incident has now been resolved.
Engineering teams are scheduled to attend 21/11/2025 for fault finding and repair.
Please do not reset your equipment.
The incident has now been resolved.
Update (21 Nov 2025 13:50hrs)
This incident was closed on Friday, November 21st, 2025 at 13:50hrs.
This incident was closed on Friday, November 21st, 2025 at 13:50hrs.
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