seethelight

Update (06 May 2026 18:46hrs)
This incident was closed on Wednesday, May 6th, 2026 at 18:46hrs.

Update (06 May 2026 18:46hrs)
Our engineer attended site and carried out further testing on the on-site equipment. A faulty hardware component was identified and replaced. Since the replacement, services have been restored and remain stable.

We will continue to monitor the services to ensure there are no further issues; however, we are confident that the issue has now been resolved.

Update (06 May 2026 14:50hrs)
We have completed our remote checks and testing and believe the issue is related to on-site physical equipment.
An engineer has been arranged to attend the site to carry out further diagnostics, identify the fault, and take the necessary steps to resolve it.

The engineer’s estimated time of arrival is 18:00. We will provide an update as soon as there is any significant new information to share.

Thank you for your patience as we work to resolve this issue.

Update (06 May 2026 18:45hrs)
This incident was closed on Wednesday, May 6th, 2026 at 18:45hrs.

Update (06 May 2026 18:45hrs)
The scheduled equipment migration has now been successfully completed. We apologise for the extended duration of the change window.

Update (06 May 2026 18:20hrs)
Work is still over-running but in the the final stages of completion.

We expect all services to be restored by 19:00hrs.

Please do not reset your equipment, as this may not resolve the issue and could delay recovery.

We apologise for any inconvenience and appreciate your patience while we work to restore full service.

Update (06 May 2026 17:16hrs)
This incident was closed on Wednesday, May 6th, 2026 at 17:16hrs.

Update (06 May 2026 17:16hrs)
Work to restore service was completed at 15:00 on 06/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

The restoration work did not involve a permanent fix and could be subject to failure, so in the near future we will need to arrange a short outage at this site while we introduce a fully permanent fix.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (06 May 2026 12:43hrs)
Our third party provider have located fibre damage, we re in the process of arranging our engineers to attend and continue investigating. We will provide a further update at 15:00.

Update (06 May 2026 10:52hrs)
We are waiting on the results of our third party providers visit and hope to have an update shortly. We will provide a further update by 12:00

Update (06 May 2026 08:02hrs)
Our third arty provider has arranged for engineers to reattend today at 10:00, we hope to have an update by 11:00

Update (06 May 2026 00:28hrs)
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 08:00.

Update (05 May 2026 20:18hrs)
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 22:00.

Update (05 May 2026 18:37hrs)
The third-party carrier's engineers have identified a problem with a fibre optic cable. The are continuing to work on the problem. We will provide our next update at 20:00.

Update (05 May 2026 16:08hrs)
The third-party carrier responsible for the affected circuit has engineers travelling to a local exchange site to examine their equipment. Their current ETA is 18:00. We will provide our next update at 18:00.

Update (05 May 2026 14:36hrs)
We now see this issue is on the network of a third party carrier who supports our services in this area, we are working with them and hope to have another update by 16:00

Update (06 May 2026 12:09hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 12:09hrs.