Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
370968 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:39hrs)
Status: Currently open.
Location: Derby CF10, DE24, DE72.
Location: Derby CF10, DE24, DE72.
There is maintenance taking place between the hours of 09:00 and 16:00 on 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363645 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:06hrs)
Status: Currently open.
Location: Consett DH8.
Location: Consett DH8.
There is maintenance taking place between the hours of 09:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369633 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:04hrs)
Status: Currently open.
Location: Fleet GU51, RG27.
Location: Fleet GU51, RG27.
There is maintenance taking place between the hours of 08:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373655 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:02hrs)
Status: Currently open.
Location: South End on Sea SS2.
Location: South End on Sea SS2.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371640 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:00hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369614 THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:58hrs)
Status: Currently open.
Location: Farnborough GU14.
Location: Farnborough GU14.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374096: INCIDENT AFFECTING VOICE AND INTERNET SERVICES Last updated:(18 Nov 2025 20:33hrs)
Status: Currently open.
Location: TN39 Bexhill-On-Sea.
Location: TN39 Bexhill-On-Sea.
We have a network incident in the TN23 area affecting voice and internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Nov 2025 12:55hrs)
Engineers have been on-site since 10:00 investigating the fault.
Investigations are continuing and we will provide a further update by 14:00.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Engineers have been on-site since 10:00 investigating the fault.
Investigations are continuing and we will provide a further update by 14:00.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Nov 2025 21:40hrs)
Engineers will be scheduled to visit this site and work on the fault tomorrow 19/11/25.
A further update will be made at 10:00hrs 19/11/25 or earlier if we have a significant update.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Please do not reset your equipment.
Engineers will be scheduled to visit this site and work on the fault tomorrow 19/11/25.
A further update will be made at 10:00hrs 19/11/25 or earlier if we have a significant update.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Please do not reset your equipment.
373306: INCIDENT AFFECTING INTERNET SERVICES Last updated:(19 Nov 2025 16:26hrs)
Status: Closed.
Location: NR31 Bradwell.
Location: NR31 Bradwell.
We have a network incident in Bradwell affecting internet services. We're seeing slow speeds and intermittent connection across site. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Nov 2025 16:26hrs)
This incident was closed on Wednesday, November 19th, 2025 at 16:26hrs.
This incident was closed on Wednesday, November 19th, 2025 at 16:26hrs.
Update (19 Nov 2025 16:07hrs)
Our engineer has now completed swapping out the network equipment and this has now booted back up.
We will continue to monitor services for improvement in speeds and connection stability.
Our engineer has now completed swapping out the network equipment and this has now booted back up.
We will continue to monitor services for improvement in speeds and connection stability.
Update (19 Nov 2025 15:10hrs)
Our engineer is on site to swap out network equipment.
We are now waiting for the swap and the equipment to boot up.
We will update you again by 17:00.
Our engineer is on site to swap out network equipment.
We are now waiting for the swap and the equipment to boot up.
We will update you again by 17:00.
374126: INCIDENT AFFECTING INTERNET SERVICES Last updated:(19 Nov 2025 15:36hrs)
Status: Closed.
Location: BA5, BS4, BS10, BS13, BS14, BS16, BS29, GL12, SN10, SN15.
Location: BA5, BS4, BS10, BS13, BS14, BS16, BS29, GL12, SN10, SN15.
We have a network incident in multiple locations in the South West of England affecting internet services intermittently. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Nov 2025 15:36hrs)
This incident was closed on Wednesday, November 19th, 2025 at 15:36hrs.
This incident was closed on Wednesday, November 19th, 2025 at 15:36hrs.
Update (19 Nov 2025 15:36hrs)
Work to restore service was completed at 13:39 on 19/11/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:39 on 19/11/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (19 Nov 2025 13:52hrs)
We observe that services are still experiencing impact at times but are online at the moment.
Due to the complexity of this problem we are still investigating to find the main cause with the relevant third party.
We will inform you if we expect any prolonged outage. Otherwise we will update you again here by 16:00.
We observe that services are still experiencing impact at times but are online at the moment.
Due to the complexity of this problem we are still investigating to find the main cause with the relevant third party.
We will inform you if we expect any prolonged outage. Otherwise we will update you again here by 16:00.
Update (19 Nov 2025 12:13hrs)
We have observed further service outages on many of the areas since our last update.
The investigation is ongoing to identify the exact cause of the fault before we can begin a permanent fix.
We apologise for any inconvenience caused and we will update you again by 14:30.
We have observed further service outages on many of the areas since our last update.
The investigation is ongoing to identify the exact cause of the fault before we can begin a permanent fix.
We apologise for any inconvenience caused and we will update you again by 14:30.
Update (19 Nov 2025 10:40hrs)
Following investigations the fault causing this outage is believed to originate on a third party's network.
We are working with them to resolve this. Services have been back online since 10:01, but we have not completed investigations so until further notice more drops could happen.
We will update you again by 12:30.
Following investigations the fault causing this outage is believed to originate on a third party's network.
We are working with them to resolve this. Services have been back online since 10:01, but we have not completed investigations so until further notice more drops could happen.
We will update you again by 12:30.
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