Incidents and Planned Maintenance
There are 22 incidents or planned maintenances that may be affecting customers on our network.
368595: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Oct 2025 18:23hrs)
Status: Currently open.
Location: TS28, Wingate.
Location: TS28, Wingate.
We have a network incident in Wingate affecting phone and internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (07 Oct 2025 19:58hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
The outage is due to an emergency planned works being carried out, they expect services to be restored tonight by 00:00.
We will update you again by 08:00am.
We now see that the problem is not on our network, but the network of a third party that supports ours.
The outage is due to an emergency planned works being carried out, they expect services to be restored tonight by 00:00.
We will update you again by 08:00am.
365122: MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 13:05hrs)
Status: Currently open.
Location: Cambridge PE19.
Location: Cambridge PE19.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368338: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 13:03hrs)
Status: Currently open.
Location: Birmingham B16 B15.
Location: Birmingham B16 B15.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368334: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 13:01hrs)
Status: Currently open.
Location: Essex RM15 Kent DA10.
Location: Essex RM15 Kent DA10.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368312: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:54hrs)
Status: Currently open.
Location: Angus DD11.
Location: Angus DD11.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366482: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:53hrs)
Status: Currently open.
Location: Gillingham ME8.
Location: Gillingham ME8.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
367032: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:52hrs)
Status: Currently open.
Location: Bury St Edmunds IP28.
Location: Bury St Edmunds IP28.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368128: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:52hrs)
Status: Currently open.
Location: Cambridge CB23 PE19 Bedford MK44.
Location: Cambridge CB23 PE19 Bedford MK44.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368167: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:52hrs)
Status: Currently open.
Location: Aldershot GU11.
Location: Aldershot GU11.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366513: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:47hrs)
Status: Currently open.
Location: Coventry CV5 CV7 CV6.
Location: Coventry CV5 CV7 CV6.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
364701: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:43hrs)
Status: Currently open.
Location: Bicester OX25.
Location: Bicester OX25.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
364775: MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2025 08:34hrs)
Status: Currently open.
Location: Melton Mowbray LE13.
Location: Melton Mowbray LE13.
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363464: MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2025 08:33hrs)
Status: Currently open.
Location: Faversham ME13.
Location: Faversham ME13.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368268 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Oct 2025 11:59hrs)
Status: Closed.
Location: TS28.
Location: TS28.
We have a network incident in Wingate affecting phone and internet services. Our team are looking into this and will provide an update by 08:00am.
Please do not reset your equipment.
Please do not reset your equipment.
Update (07 Oct 2025 11:59hrs)
This incident was closed on Tuesday, October 7th, 2025 at 11:59hrs.
This incident was closed on Tuesday, October 7th, 2025 at 11:59hrs.
Update (07 Oct 2025 11:59hrs)
Services were restored at 19:36 06/10/2025 and full repair works to the fibre cable damage confirmed to be completed at 10:57 07/10/2025 by our third-party provider.
We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Services were restored at 19:36 06/10/2025 and full repair works to the fibre cable damage confirmed to be completed at 10:57 07/10/2025 by our third-party provider.
We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Oct 2025 07:42hrs)
Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.
We are now waiting for an update from the onsite third party engineers with regards to the restoration of services and expect a further update from them at 10:00 07/10/2025.
Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.
We are now waiting for an update from the onsite third party engineers with regards to the restoration of services and expect a further update from them at 10:00 07/10/2025.
Update (06 Oct 2025 19:32hrs)
We are still for the 3rd party to carry out the fix. Its unlikely the fix will be implemented tonight.
We apologize for there being no new information.
We will update you again by 10:00.
We are still for the 3rd party to carry out the fix. Its unlikely the fix will be implemented tonight.
We apologize for there being no new information.
We will update you again by 10:00.
Update (06 Oct 2025 17:16hrs)
Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.
We are now waiting for an update from the onsite 3rd party engineers with regards to the restoration of services.
We will update you again by 20:00.
Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.
We are now waiting for an update from the onsite 3rd party engineers with regards to the restoration of services.
We will update you again by 20:00.
Update (06 Oct 2025 14:02hrs)
We are still awaiting an update from 3rd party working on resolution for the fault.
We will update you again by 17:00
We are still awaiting an update from 3rd party working on resolution for the fault.
We will update you again by 17:00
Update (06 Oct 2025 08:04hrs)
We are aware 3rd Party are now progressing with getting specialist equipment to site, once this is on site work will begin but will take considerable time to reinstall cable and restore services.
We will update you again by 14:00
We are aware 3rd Party are now progressing with getting specialist equipment to site, once this is on site work will begin but will take considerable time to reinstall cable and restore services.
We will update you again by 14:00
Update (05 Oct 2025 17:11hrs)
We've had an update from the 3rd party advising that in order to implement the fix they require specialist equipment which isn't available until 06/10/25.
We are now waiting on the equipment and teams to arrive on fault location.
We will update you again by 14:00 on Monday 06/10/25, if any new information becomes available prior to then we'll update this post.
We've had an update from the 3rd party advising that in order to implement the fix they require specialist equipment which isn't available until 06/10/25.
We are now waiting on the equipment and teams to arrive on fault location.
We will update you again by 14:00 on Monday 06/10/25, if any new information becomes available prior to then we'll update this post.
Update (05 Oct 2025 14:29hrs)
We are still for an update from a 3rd party regarding the current time frame for a fix.
We apologize for there being no new information.
We will update you again by 17:00.
We are still for an update from a 3rd party regarding the current time frame for a fix.
We apologize for there being no new information.
We will update you again by 17:00.
Update (05 Oct 2025 09:20hrs)
The 3rd party have identified the fault, they're now preparing their resources for a permanent fix on the network. This may take a while to bring the site back up.
We are now waiting for further updates from the 3rd party.
We will update you again by 14:00.
The 3rd party have identified the fault, they're now preparing their resources for a permanent fix on the network. This may take a while to bring the site back up.
We are now waiting for further updates from the 3rd party.
We will update you again by 14:00.
Update (05 Oct 2025 08:10hrs)
We are still for the 3rd party company to provide an update on the outage.
We apologize for there being no new information.
We will update you again by 11:00.
We are still for the 3rd party company to provide an update on the outage.
We apologize for there being no new information.
We will update you again by 11:00.
Update (05 Oct 2025 02:47hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00am.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00am.
367922: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:23hrs)
Status: Closed.
Location: Cambridge CB23 PE19 Bedford MK44.
Location: Cambridge CB23 PE19 Bedford MK44.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:23hrs)
This incident was closed on Tuesday, October 7th, 2025 at 08:23hrs.
This incident was closed on Tuesday, October 7th, 2025 at 08:23hrs.
367923: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:22hrs)
Status: Closed.
Location: Spalding PE11.
Location: Spalding PE11.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:22hrs)
This incident was closed on Tuesday, October 7th, 2025 at 08:22hrs.
This incident was closed on Tuesday, October 7th, 2025 at 08:22hrs.
367926: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:21hrs)
Status: Closed.
Location: Nottingham NG11.
Location: Nottingham NG11.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:21hrs)
This incident was closed on Tuesday, October 7th, 2025 at 08:21hrs.
This incident was closed on Tuesday, October 7th, 2025 at 08:21hrs.
367717: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:21hrs)
Status: Closed.
Location: Loughborough LE12.
Location: Loughborough LE12.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:21hrs)
This incident was closed on Tuesday, October 7th, 2025 at 08:21hrs.
This incident was closed on Tuesday, October 7th, 2025 at 08:21hrs.
367716: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:21hrs)
Status: Closed.
Location: Stockton-on-Tees TS19.
Location: Stockton-on-Tees TS19.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:21hrs)
This incident was closed on Tuesday, October 7th, 2025 at 08:21hrs.
This incident was closed on Tuesday, October 7th, 2025 at 08:21hrs.
366534: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:21hrs)
Status: Closed.
Location: Peterborough PE1 PE4 PE2.
Location: Peterborough PE1 PE4 PE2.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:21hrs)
This Planned Maintenance was completed on Tuesday, October 7th, 2025 at 08:21hrs.
This Planned Maintenance was completed on Tuesday, October 7th, 2025 at 08:21hrs.
364700: MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:20hrs)
Status: Closed.
Location: London E20 E9.
Location: London E20 E9.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:20hrs)
This Planned Maintenance was completed on Tuesday, October 7th, 2025 at 08:20hrs.
This Planned Maintenance was completed on Tuesday, October 7th, 2025 at 08:20hrs.
368089: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 08:20hrs)
Status: Closed.
Location: Wellingborough NN8.
Location: Wellingborough NN8.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Oct 2025 08:20hrs)
This incident was closed on Tuesday, October 7th, 2025 at 08:20hrs.
This incident was closed on Tuesday, October 7th, 2025 at 08:20hrs.
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