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Incidents and Planned Maintenance

There are 27 incidents or planned maintenances that may be affecting customers on our network.

INCIDENT AFFECTING INTERNET SERVICES   Last updated:(03 Jun 2026 17:45hrs)
Status: Currently open.
Location: Colchester CO4.
We have a network incident in Colchester CO04 affecting Internet services. Our team are looking into this and will provide an update by 20:00.

Please do not reset your equipment.
No updates for this incident yet.
396877: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:43hrs)
Status: Currently open.
Location: Suffolk IP1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398163: MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:25hrs)
Status: Currently open.
Location: Huddersfield HD8.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398005: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:23hrs)
Status: Currently open.
Location: Andover SP11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398004: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:22hrs)
Status: Currently open.
Location: Arnold NG5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397883: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:22hrs)
Status: Currently open.
Location: Worcester WR5 WR2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397750: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:21hrs)
Status: Currently open.
Location: Derby DE56.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397628: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:20hrs)
Status: Currently open.
Location: Steeple Claydon MK18 Brackley NN13 Winslow MK18.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397322: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:19hrs)
Status: Currently open.
Location: Bramford IP8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.

During this period, some customers will experience a total loss of service until OFNL has completed the planned works.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS   Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
395046: MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 14:12hrs)
Status: Closed.
Location: Didcot OX11.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 14:12hrs)
This Planned Maintenance was completed on Wednesday, June 3rd, 2026 at 14:12hrs.
398816 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(03 Jun 2026 12:22hrs)
Status: Closed.
Location: DIDCOT OX11.
We have a network incident in DIDCOT OX11 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.

Please do not reset your equipment.
Update (03 Jun 2026 12:22hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 12:22hrs.
Update (03 Jun 2026 12:22hrs)
This incident has been identified as relating to ongoing planned work
395265: MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 10:36hrs)
Status: Closed.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 10:36hrs)
This Planned Maintenance was completed on Wednesday, June 3rd, 2026 at 10:36hrs.
396877: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:16hrs)
Status: Closed.
Location: Bramford IP8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 04/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:16hrs)
This Planned Maintenance was completed on Wednesday, June 3rd, 2026 at 08:16hrs.
396290: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:11hrs)
Status: Closed.
Location: Carfin ML1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:11hrs)
This Planned Maintenance was completed on Wednesday, June 3rd, 2026 at 08:11hrs.
397625: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:11hrs)
Status: Closed.
Location: Manthorpe NG31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:11hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:11hrs.
397314: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:11hrs)
Status: Closed.
Location: Kings Lynn PE30 PE31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:11hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:11hrs.
397318: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:10hrs)
Status: Closed.
Location: Bognor Regis PO20 PO21.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:10hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:10hrs.
397660: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:10hrs)
Status: Closed.
Location: Wychavon WR11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:10hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:10hrs.
397665: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:10hrs)
Status: Closed.
Location: Camborne TR14 TR27.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:10hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:10hrs.
397728: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:09hrs)
Status: Closed.
Location: Southampton SO31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:09hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:09hrs.
397734: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:09hrs)
Status: Closed.
Location: Templecombe BA8 BA22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:09hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:09hrs.
397874: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:09hrs)
Status: Closed.
Location: Newark NG24.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:09hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:09hrs.
397998: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:08hrs)
Status: Closed.
Location: Dawlish EX7 Whitehill TQ12 TQ13 TQ14.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:08hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:08hrs.
398201: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:08hrs)
Status: Closed.
Location: Nottingham NG7 NG9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:08hrs)
This incident was closed on Wednesday, June 3rd, 2026 at 08:08hrs.
396414: MAINTENANCE AFFECTING SERVICES   Last updated:(03 Jun 2026 08:08hrs)
Status: Closed.
Location: HP18 HP19 HP20 TN39 TN40 B12 B90 B79 B31 B1 B61 B78 B98 BA8 BA11 MK42 MK44 MK45 NN13 ME10 EX31 RG21.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (03 Jun 2026 08:08hrs)
This Planned Maintenance was completed on Wednesday, June 3rd, 2026 at 08:08hrs.

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