Incidents and Planned Maintenance
There are 23 incidents or planned maintenances that may be affecting customers on our network.
403515: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:58hrs)
Status: Currently open.
Location: Alresford CO7 Tendring CO16.
Location: Alresford CO7 Tendring CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403514: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:56hrs)
Status: Currently open.
Location: Essex CM0 CM3.
Location: Essex CM0 CM3.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403512: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:55hrs)
Status: Currently open.
Location: Colchester CO7 CO4 CO11.
Location: Colchester CO7 CO4 CO11.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403511: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:54hrs)
Status: Currently open.
Location: Braintree CO6 CO5.
Location: Braintree CO6 CO5.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403507: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:52hrs)
Status: Currently open.
Location: Essex CO13 CO14.
Location: Essex CO13 CO14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403504: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:51hrs)
Status: Currently open.
Location: Chelmsford CM3 Braintree CM7 CM6 CM77.
Location: Chelmsford CM3 Braintree CM7 CM6 CM77.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403503: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:48hrs)
Status: Currently open.
Location: Tiptree CO5 Heybridge CM9.
Location: Tiptree CO5 Heybridge CM9.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403498: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:46hrs)
Status: Currently open.
Location: Little Clacton CO16.
Location: Little Clacton CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403001: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:45hrs)
Status: Currently open.
Location: Templecombe BA8 BA22.
Location: Templecombe BA8 BA22.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402980: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:44hrs)
Status: Currently open.
Location: Taunton TA3 TA4.
Location: Taunton TA3 TA4.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402979: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:43hrs)
Status: Currently open.
Location: Exeter EX2 EX3 EX4 EX5 EX14.
Location: Exeter EX2 EX3 EX4 EX5 EX14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402973: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:42hrs)
Status: Currently open.
Location: Crewkerne TA18.
Location: Crewkerne TA18.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402971: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:41hrs)
Status: Currently open.
Location: Honiton EX14.
Location: Honiton EX14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403342: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:39hrs)
Status: Currently open.
Location: Loughborough LE12.
Location: Loughborough LE12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403336: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:38hrs)
Status: Currently open.
Location: Chichester PO10.
Location: Chichester PO10.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403335: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:34hrs)
Status: Currently open.
Location: Polegate BN23 BN24 BN26.
Location: Polegate BN23 BN24 BN26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403326: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:32hrs)
Status: Currently open.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403286: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:30hrs)
Status: Currently open.
Location: Rugby CV23 CV21 Lutterworth LE17.
Location: Rugby CV23 CV21 Lutterworth LE17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403284: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:26hrs)
Status: Currently open.
Location: Dorset BH9.
Location: Dorset BH9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403282: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:21hrs)
Status: Currently open.
Location: Milton Keynes MK19.
Location: Milton Keynes MK19.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402411: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:18hrs)
Status: Currently open.
Location: London SE16.
Location: London SE16.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
404154: INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 Jul 2026 22:10hrs)
Status: Closed.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in the Huntingdon PE28 area affecting Internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Jul 2026 22:10hrs)
This incident was closed on Sunday, July 12th, 2026 at 22:10hrs.
This incident was closed on Sunday, July 12th, 2026 at 22:10hrs.
Update (12 Jul 2026 22:10hrs)
Our third-party supplier has not found any faults in their network.
Internet services as this site have remained stable.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our third-party supplier has not found any faults in their network.
Internet services as this site have remained stable.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 Jul 2026 17:16hrs)
Our engineers are investigating the loss of Internet service.
We will update you again by 19:00.
Our engineers are investigating the loss of Internet service.
We will update you again by 19:00.
Update (12 Jul 2026 19:30hrs)
Our engineers have not found any issue with our equipment and have escalated the issue to our third-party supplier.
Since 18:20 we have seen services stabilise.
Our engineers will continue to monitor the situation.
We will provide a further update by 21:00.
Our engineers have not found any issue with our equipment and have escalated the issue to our third-party supplier.
Since 18:20 we have seen services stabilise.
Our engineers will continue to monitor the situation.
We will provide a further update by 21:00.
404100: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(12 Jul 2026 16:35hrs)
Status: Closed.
Location: Bedfordshire SG19.
Location: Bedfordshire SG19.
We have a network incident in the Bedfordshire SG19 area affecting phone and Internet services. Our team are looking into this and will provide an update by 08:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Jul 2026 16:35hrs)
This incident was closed on Sunday, July 12th, 2026 at 16:35hrs.
This incident was closed on Sunday, July 12th, 2026 at 16:35hrs.
Update (12 Jul 2026 16:35hrs)
Work to restore service by our third-party supplier at this site was completed at 06:23 on 11/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service by our third-party supplier at this site was completed at 06:23 on 11/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Address:
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Ellen Street
Cardiff
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