Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
397305: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 May 2026 19:51hrs)
Status: Currently open.
Location: Shefford SG17.
Location: Shefford SG17.
We have a network incident in Shefford SG17 affecting phone and internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (21 May 2026 23:58hrs)
Power company engineers have identified a fault with a power cable supplying our equipment. This will require specialist engineers to attend, which may not be until tomorrow morning. We will continue working to resolve the issue and will provide further updates as soon as new information becomes available, or by 09:00 at the latest.
Power company engineers have identified a fault with a power cable supplying our equipment. This will require specialist engineers to attend, which may not be until tomorrow morning. We will continue working to resolve the issue and will provide further updates as soon as new information becomes available, or by 09:00 at the latest.
Update (21 May 2026 21:57hrs)
Engineers on site have identified an issue with the power supply. This has been reported to the local power provider, and we are currently awaiting their attendance. In the meantime, our equipment is being temporarily powered by an engineer’s vehicle. We apologise for any disruption this may cause and appreciate your patience while the issue is resolved. Our next update will be at midnight(00:00)
Engineers on site have identified an issue with the power supply. This has been reported to the local power provider, and we are currently awaiting their attendance. In the meantime, our equipment is being temporarily powered by an engineer’s vehicle. We apologise for any disruption this may cause and appreciate your patience while the issue is resolved. Our next update will be at midnight(00:00)
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
396329: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:29hrs)
Status: Currently open.
Location: Devon EX31 EX34.
Location: Devon EX31 EX34.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396326: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:24hrs)
Status: Currently open.
Location: Norfolk NR18 NR9 NR4.
Location: Norfolk NR18 NR9 NR4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396317: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:22hrs)
Status: Currently open.
Location: Bristol BS30.
Location: Bristol BS30.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396296: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:20hrs)
Status: Currently open.
Location: Durrington BN13.
Location: Durrington BN13.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396175: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:19hrs)
Status: Currently open.
Location: Porthcawl CF36.
Location: Porthcawl CF36.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396146: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:18hrs)
Status: Currently open.
Location: Dorset BH9.
Location: Dorset BH9.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396145: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:17hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395896: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:16hrs)
Status: Currently open.
Location: Harthill S26 S21.
Location: Harthill S26 S21.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394694: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 08:14hrs)
Status: Currently open.
Location: Devon and Torbay TQ7.
Location: Devon and Torbay TQ7.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 22/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396469: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2026 08:51hrs)
Status: Currently open.
Location: Devon EX1.
Location: Devon EX1.
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on 21/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395330: MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2026 08:48hrs)
Status: Currently open.
Location: Cheshire CW1.
Location: Cheshire CW1.
There is maintenance taking place between the hours of 08:00 and 16:00 on 21/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395032: MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2026 08:46hrs)
Status: Currently open.
Location: South Yorkshire S65.
Location: South Yorkshire S65.
There is maintenance taking place between the hours of 08:00 and 16:00 on 21/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397182 - INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 May 2026 17:13hrs)
Status: Closed.
Location: Birmingham B31.
Location: Birmingham B31.
We have a network incident in Birmingham (B31) affecting phone and internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (21 May 2026 17:13hrs)
This incident was closed on Thursday, May 21st, 2026 at 17:13hrs.
This incident was closed on Thursday, May 21st, 2026 at 17:13hrs.
Update (21 May 2026 17:13hrs)
We are now confident that the issue has been resolved. Our engineer has replaced the damaged equipment, and following additional remote work, services are now being restored for the affected customers.
Any issues experienced after this point should be treated as individual cases and reported through the usual support channels.
We appreciate your patience while we worked to resolve this matter.
We are now confident that the issue has been resolved. Our engineer has replaced the damaged equipment, and following additional remote work, services are now being restored for the affected customers.
Any issues experienced after this point should be treated as individual cases and reported through the usual support channels.
We appreciate your patience while we worked to resolve this matter.
Update (21 May 2026 13:32hrs)
We have completed our remote diagnostics and believe the issue has now been identified.
To resolve this, an engineer will need to attend site to replace the affected equipment that is causing the fault.
The engineer is currently scheduled to arrive at approximately 15:30.
We have completed our remote diagnostics and believe the issue has now been identified.
To resolve this, an engineer will need to attend site to replace the affected equipment that is causing the fault.
The engineer is currently scheduled to arrive at approximately 15:30.
Update (21 May 2026 11:57hrs)
Following our initial remote checks, we have identified that this incident is currently affecting a small number of customers.
We will continue to investigate the root cause and aim to resolve the issue remotely at this stage.
We will provide a further update as soon as we have any significant information to share.
Thank you for your patience and understanding.
Following our initial remote checks, we have identified that this incident is currently affecting a small number of customers.
We will continue to investigate the root cause and aim to resolve the issue remotely at this stage.
We will provide a further update as soon as we have any significant information to share.
Thank you for your patience and understanding.
394147: MAINTENANCE AFFECTING SERVICES Last updated:(21 May 2026 12:57hrs)
Status: Closed.
Location: West Sussex BN6.
Location: West Sussex BN6.
There is maintenance taking place between the hours of 08:00 and 17:00 on 21/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 May 2026 12:57hrs)
This Planned Maintenance was completed on Thursday, May 21st, 2026 at 12:57hrs.
This Planned Maintenance was completed on Thursday, May 21st, 2026 at 12:57hrs.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
