Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
400174: MAINTENANCE AFFECTING SERVICES Last updated:(01 Jul 2026 02:29hrs)
Status: Currently open.
Location: All Areas.
Location: All Areas.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 01/07/26 between the hours of 02:00 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398252: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 09:10hrs)
Status: Currently open.
Location: GL51 Berkshire.
Location: GL51 Berkshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397046 : MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 08:59hrs)
Status: Currently open.
Location: CB1,CB2 Cambridge.
Location: CB1,CB2 Cambridge.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400345: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 08:54hrs)
Status: Currently open.
Location: SP10 , SP11 OX25, OX26 PO19, CM12 NP4, NP44, DN3, NG12, CB6 , CB7, IP11 LS12,SP4.
Location: SP10 , SP11 OX25, OX26 PO19, CM12 NP4, NP44, DN3, NG12, CB6 , CB7, IP11 LS12,SP4.
There is essential third party maintenance taking place between the hours of 00:05 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402340: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 08:46hrs)
Status: Currently open.
Location: Dover CT16.
Location: Dover CT16.
There is emergency maintenance taking place between the hours of 09:00 and 17:00 on 30/06/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401565: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 08:36hrs)
Status: Currently open.
Location: CV5, CV6, CV7 Coventry E20, E9 Clifton Upon Dunsmore.
Location: CV5, CV6, CV7 Coventry E20, E9 Clifton Upon Dunsmore.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400344: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 08:33hrs)
Status: Currently open.
Location: DN21 Lincolnshire.
Location: DN21 Lincolnshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397029 : MAINTENANCE AFFECTING TV SERVICES Last updated:(29 Jun 2026 08:35hrs)
Status: Currently open.
Location: HP11 High Wycombe.
Location: HP11 High Wycombe.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 30/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402474: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(01 Jul 2026 01:13hrs)
Status: Closed.
Location: Derby DE3.
Location: Derby DE3.
We have a network incident in the Derby DE3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Jul 2026 01:13hrs)
This incident was closed on Wednesday, July 1st, 2026 at 01:13hrs.
This incident was closed on Wednesday, July 1st, 2026 at 01:13hrs.
Update (01 Jul 2026 01:12hrs)
Work to restore service was completed at 23:53 on 30/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 23:53 on 30/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (30 Jun 2026 16:46hrs)
We have engaged specialist engineers to attend the site. Due to the complex nature of the fault, resolution is taking longer than initially anticipated. The engineers are expected to arrive on site within the next hour to carry out further troubleshooting and work towards restoring service as quickly as possible.
We will continue to provide updates as they become available.
We have engaged specialist engineers to attend the site. Due to the complex nature of the fault, resolution is taking longer than initially anticipated. The engineers are expected to arrive on site within the next hour to carry out further troubleshooting and work towards restoring service as quickly as possible.
We will continue to provide updates as they become available.
Update (30 Jun 2026 14:27hrs)
An OFNL engineering team has been dispatched and is now on-site investigating the fibre fault.
Our engineers are actively assessing the issue to determine the root cause and restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available from the field investigation.
Thank you for your patience and understanding.
An OFNL engineering team has been dispatched and is now on-site investigating the fibre fault.
Our engineers are actively assessing the issue to determine the root cause and restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available from the field investigation.
Thank you for your patience and understanding.
Update (30 Jun 2026 10:42hrs)
We have identified the cause of the outage is a suspect break in a fibre optic cable.
Our engineers are travelling to site to investigate the fault. Their ETA is 13:30.
We will provide a further update at 14:30 or sooner if a significant update is available.
We have identified the cause of the outage is a suspect break in a fibre optic cable.
Our engineers are travelling to site to investigate the fault. Their ETA is 13:30.
We will provide a further update at 14:30 or sooner if a significant update is available.
400427 : MAINTENANCE AFFECTING SERVICES Last updated:(01 Jul 2026 00:18hrs)
Status: Closed.
Location: E10 London.
Location: E10 London.
There is essential maintenance taking place between the hours of 00:00 and 01:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Jul 2026 00:18hrs)
This Planned Maintenance was completed on Wednesday, July 1st, 2026 at 00:18hrs.
This Planned Maintenance was completed on Wednesday, July 1st, 2026 at 00:18hrs.
397033: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 12:56hrs)
Status: Closed.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jun 2026 12:56hrs)
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
397038: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 12:56hrs)
Status: Closed.
Location: Bedford MK40 MK44.
Location: Bedford MK40 MK44.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jun 2026 12:56hrs)
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
400224: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 12:56hrs)
Status: Closed.
Location: Leicestershire LE10.
Location: Leicestershire LE10.
There is essential maintenance taking place between the hours of 09:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jun 2026 12:56hrs)
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
399626: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 12:56hrs)
Status: Closed.
Location: Devon and Torbay EX1.
Location: Devon and Torbay EX1.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jun 2026 12:56hrs)
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
This Planned Maintenance was completed on Tuesday, June 30th, 2026 at 12:56hrs.
402051: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2026 12:56hrs)
Status: Closed.
Location: Polegate, BN24, BN26.
Location: Polegate, BN24, BN26.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on 29/06/26. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jun 2026 12:56hrs)
This incident was closed on Tuesday, June 30th, 2026 at 12:56hrs.
This incident was closed on Tuesday, June 30th, 2026 at 12:56hrs.
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