Incidents and Planned Maintenance
There are 25 incidents or planned maintenances that may be affecting customers on our network.
396266: INCIDENT AFFECTING INTERNET SERVICES Last updated:(14 May 2026 09:32hrs)
Status: Currently open.
Location: BN24 , BN26 Dittons road.
Location: BN24 , BN26 Dittons road.
We have a network incident in Dittons road affecting internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 May 2026 10:17hrs)
We are continuing to investigate the issue. A technician is currently en route to site and is expected to arrive by 12:00.
At present, the service is intermittently dropping out; however, we can see that the site is currently up and running.
We will provide further updates by 12:30 once the engineer is on-site and has completed initial checks.
We are continuing to investigate the issue. A technician is currently en route to site and is expected to arrive by 12:00.
At present, the service is intermittently dropping out; however, we can see that the site is currently up and running.
We will provide further updates by 12:30 once the engineer is on-site and has completed initial checks.
394435 MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:16hrs)
Status: Currently open.
Location: Hereford HR1.
Location: Hereford HR1.
There is maintenance taking place between the hours of 06:00 and 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395401 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:14hrs)
Status: Currently open.
Location: Sleaford NG34.
Location: Sleaford NG34.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395389 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:12hrs)
Status: Currently open.
Location: York YO23.
Location: York YO23.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395383 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:11hrs)
Status: Currently open.
Location: Heathfield TN21.
Location: Heathfield TN21.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395181 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:10hrs)
Status: Currently open.
Location: Driffield YO25.
Location: Driffield YO25.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395179 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:08hrs)
Status: Currently open.
Location: Scarborough YO13,YO12,YO13.
Location: Scarborough YO13,YO12,YO13.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395177 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:06hrs)
Status: Currently open.
Location: Tyne and Wear NE16.
Location: Tyne and Wear NE16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
395048 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:05hrs)
Status: Currently open.
Location: Sunderland SR3,SR4.
Location: Sunderland SR3,SR4.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395030 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:04hrs)
Status: Currently open.
Location: Tockwith YO26, Leeds LS22.
Location: Tockwith YO26, Leeds LS22.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394579 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:02hrs)
Status: Currently open.
Location: Chichester PO19.
Location: Chichester PO19.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392803 MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 08:00hrs)
Status: Currently open.
Location: Bexhill TN39.
Location: Bexhill TN39.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391438 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 07:57hrs)
Status: Currently open.
Location: Swadincote DE11,DE12, Burton Upon Trent DE13,DE14, Ashby de la Zouch LE65.
Location: Swadincote DE11,DE12, Burton Upon Trent DE13,DE14, Ashby de la Zouch LE65.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394702 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:22hrs)
Status: Currently open.
Location: Leeds LS14, LS15,LS9.
Location: Leeds LS14, LS15,LS9.
There is essential third party maintenance taking place between the hours of 22:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394698 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:20hrs)
Status: Currently open.
Location: Leeds LS25.
Location: Leeds LS25.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393178 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:19hrs)
Status: Currently open.
Location: Menston LS29.
Location: Menston LS29.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393172 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:17hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391074 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:15hrs)
Status: Currently open.
Location: Cheltenham GL50.
Location: Cheltenham GL50.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393719 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:11hrs)
Status: Currently open.
Location: London SE16.
Location: London SE16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392452 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:10hrs)
Status: Currently open.
Location: Dagenham RM9.
Location: Dagenham RM9.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393175 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:01hrs)
Status: Currently open.
Location: Harrogate HG3,HG4, Knaresborough HG5.
Location: Harrogate HG3,HG4, Knaresborough HG5.
There is essential third party maintenance taking place between the hours of 08:00 on 14/05/2026 through to 20:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395136 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 07:50hrs)
Status: Closed.
Location: Braintree CM7,CM6, Witham CM77, Chelmford CM3,.
Location: Braintree CM7,CM6, Witham CM77, Chelmford CM3,.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (14 May 2026 07:50hrs)
This incident was closed on Thursday, May 14th, 2026 at 07:50hrs.
This incident was closed on Thursday, May 14th, 2026 at 07:50hrs.
393143 MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 07:50hrs)
Status: Closed.
Location: London E16.
Location: London E16.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (14 May 2026 07:50hrs)
This Planned Maintenance was completed on Thursday, May 14th, 2026 at 07:50hrs.
This Planned Maintenance was completed on Thursday, May 14th, 2026 at 07:50hrs.
391539 MAINTENANCE AFFECTING TV SERVICES Last updated:(14 May 2026 07:49hrs)
Status: Closed.
Location: Felnex SM6.
Location: Felnex SM6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 13/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (14 May 2026 07:49hrs)
This Planned Maintenance was completed on Thursday, May 14th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Thursday, May 14th, 2026 at 07:49hrs.
390829 MAINTENANCE AFFECTING SERVICES Last updated:(14 May 2026 07:49hrs)
Status: Closed.
Location: Reading RG5.
Location: Reading RG5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (14 May 2026 07:49hrs)
This Planned Maintenance was completed on Thursday, May 14th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Thursday, May 14th, 2026 at 07:49hrs.
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