Incidents and Planned Maintenance
There are 32 incidents or planned maintenances that may be affecting customers on our network.
374742 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:25hrs)
Status: Currently open.
Location: EX39 Devon and Torbay.
Location: EX39 Devon and Torbay.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374573 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:23hrs)
Status: Currently open.
Location: LE17 Leicestershire.
Location: LE17 Leicestershire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374471 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:21hrs)
Status: Currently open.
Location: RG7 Reading.
Location: RG7 Reading.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374470 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:19hrs)
Status: Currently open.
Location: S73 Barnsley.
Location: S73 Barnsley.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374413 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:18hrs)
Status: Currently open.
Location: WV11 West Midlands.
Location: WV11 West Midlands.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374234 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:16hrs)
Status: Currently open.
Location: RH11 Crawley.
Location: RH11 Crawley.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374230 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:14hrs)
Status: Currently open.
Location: PE4, PE1 Peterborough and Northminster.
Location: PE4, PE1 Peterborough and Northminster.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374167 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 12:12hrs)
Status: Currently open.
Location: LU1 Bedfordshire.
Location: LU1 Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373879: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:59hrs)
Status: Currently open.
Location: TF11 Shropshire.
Location: TF11 Shropshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373871 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:47hrs)
Status: Currently open.
Location: HR9 Ross On Wye.
Location: HR9 Ross On Wye.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373870 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:44hrs)
Status: Currently open.
Location: RG14 West Berkshire.
Location: RG14 West Berkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373768 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:42hrs)
Status: Currently open.
Location: ME3 Medway, DA10 Ebblesfield.
Location: ME3 Medway, DA10 Ebblesfield.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373767 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:39hrs)
Status: Currently open.
Location: TN34, TN37 TN40 2FT TN40 2FU TN40 2FW TN40 2FX TN40 2FY East Sussex, Hastings.
Location: TN34, TN37 TN40 2FT TN40 2FU TN40 2FW TN40 2FX TN40 2FY East Sussex, Hastings.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373763 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:34hrs)
Status: Currently open.
Location: GU9 Surrey.
Location: GU9 Surrey.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373004 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:33hrs)
Status: Currently open.
Location: OX20 Oxfordshire.
Location: OX20 Oxfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372654: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:30hrs)
Status: Currently open.
Location: MK42, MK43, MK46 Bedfordshire and Milton Keynes.
Location: MK42, MK43, MK46 Bedfordshire and Milton Keynes.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372477 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 11:27hrs)
Status: Currently open.
Location: B1, B12, B5 Birmingham.
Location: B1, B12, B5 Birmingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372475: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 10:53hrs)
Status: Currently open.
Location: B24 Birmingham.
Location: B24 Birmingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372474: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 10:51hrs)
Status: Currently open.
Location: E8 Dalston, London.
Location: E8 Dalston, London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371478: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 10:42hrs)
Status: Currently open.
Location: N9 London Borough of Enfield.
Location: N9 London Borough of Enfield.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371416: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 10:39hrs)
Status: Currently open.
Location: E3 Tower Hamlets LONDON.
Location: E3 Tower Hamlets LONDON.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369322: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 10:32hrs)
Status: Currently open.
Location: PO21 Adwick.
Location: PO21 Adwick.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
396986: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:36hrs)
Status: Closed.
Location: Nottingham NG7, NG9.
Location: Nottingham NG7, NG9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:36hrs)
This incident was closed on Thursday, May 28th, 2026 at 09:36hrs.
This incident was closed on Thursday, May 28th, 2026 at 09:36hrs.
396158: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:35hrs)
Status: Closed.
Location: Multiple locations: BA11, BA3, BA1, BA2, BA14, BS16, SN12, SN10, SN15, GL8, GL12.
Location: Multiple locations: BA11, BA3, BA1, BA2, BA14, BS16, SN12, SN10, SN15, GL8, GL12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:35hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
396150: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:35hrs)
Status: Closed.
Location: Abbas & Templecombe BA8 Bridgwater TA6, TA7 Highbridge TA9 Bristol BS20, BS24, BS29, BS27 Wells BA5.
Location: Abbas & Templecombe BA8 Bridgwater TA6, TA7 Highbridge TA9 Bristol BS20, BS24, BS29, BS27 Wells BA5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:35hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
397219: MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:27hrs)
Status: Closed.
Location: All locations.
Location: All locations.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:27hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
395740: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:27hrs)
Status: Closed.
Location: Chippenham SN15.
Location: Chippenham SN15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:27hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
395975: MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:24hrs)
Status: Closed.
Location: Bristol BS48.
Location: Bristol BS48.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:24hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:24hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:24hrs.
397910: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(27 May 2026 14:55hrs)
Status: Closed.
Location: Caldicot NP26, Magor NP26.
Location: Caldicot NP26, Magor NP26.
We have a network incident in the Caldicot/Magor NP26 area, affecting phone and internet services. Our team are looking into this and will provide an update by 14:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 May 2026 14:55hrs)
This incident was closed on Wednesday, May 27th, 2026 at 14:55hrs.
This incident was closed on Wednesday, May 27th, 2026 at 14:55hrs.
Update (27 May 2026 14:55hrs)
Work to restore service was completed by our Third-Party supplier at this site, at 12:46 on 27/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed by our Third-Party supplier at this site, at 12:46 on 27/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
391494: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 12:27hrs)
Status: Closed.
Location: Horsham RH12.
Location: Horsham RH12.
There is essential maintenance taking place between the hours of 07:00 and 07:00 between Wednesday 27/05/2026 and Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 12:27hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 12:27hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 12:27hrs.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Address:
Driscoll 2
Ellen Street
Cardiff
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