Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
388476: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:33hrs)
Status: Currently open.
Location: Leeds LS27 BD11 LS12.
Location: Leeds LS27 BD11 LS12.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388475: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:31hrs)
Status: Currently open.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388474: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:30hrs)
Status: Currently open.
Location: Ilkley LS29.
Location: Ilkley LS29.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388473: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:29hrs)
Status: Currently open.
Location: Harrogate HG3 HG4 HG1 HG5.
Location: Harrogate HG3 HG4 HG1 HG5.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388472: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:27hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388978: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:24hrs)
Status: Currently open.
Location: South End on Sea SS3 SS2.
Location: South End on Sea SS3 SS2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384819: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:21hrs)
Status: Currently open.
Location: London E8 N16.
Location: London E8 N16.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384044: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:20hrs)
Status: Currently open.
Location: Cheltenham GL51 GL50.
Location: Cheltenham GL51 GL50.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383153: MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:18hrs)
Status: Currently open.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383153: MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 07:40hrs)
Status: Currently open.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389410: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Mar 2026 04:37hrs)
Status: Closed.
Location: Croydon SM6.
Location: Croydon SM6.
We have a network incident in Croydon SM6 affecting internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Mar 2026 04:37hrs)
This incident was closed on Tuesday, March 24th, 2026 at 04:37hrs.
This incident was closed on Tuesday, March 24th, 2026 at 04:37hrs.
Update (24 Mar 2026 04:36hrs)
We’ve identified that the issue on site was caused by a local power outage affecting specific plots.
All impacted customers have now recovered, and services are back online. We will continue to monitor the situation closely.
Thank you for your patience.
We’ve identified that the issue on site was caused by a local power outage affecting specific plots.
All impacted customers have now recovered, and services are back online. We will continue to monitor the situation closely.
Thank you for your patience.
Update (23 Mar 2026 20:41hrs)
We are currently experiencing an issue with the physical fibre infrastructure at your site.
Our engineering team is scheduled to attend first thing tomorrow morning to carry out the necessary repairs and restore full service.
Thank you for your patience and understanding while we work to resolve this as quickly as possible.
We are currently experiencing an issue with the physical fibre infrastructure at your site.
Our engineering team is scheduled to attend first thing tomorrow morning to carry out the necessary repairs and restore full service.
Thank you for your patience and understanding while we work to resolve this as quickly as possible.
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