Incidents and Planned Maintenance
There are 37 incidents or planned maintenances that may be affecting customers on our network.
404861 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:20hrs)
Status: Currently open.
Location: Exeter EX4, EX3, EX5, EX2, EX14.
Location: Exeter EX4, EX3, EX5, EX2, EX14.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404858 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:17hrs)
Status: Currently open.
Location: Templecombe BA8, Ilchester BA22, Crewkerne TA18.
Location: Templecombe BA8, Ilchester BA22, Crewkerne TA18.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404856 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:13hrs)
Status: Currently open.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404855 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:11hrs)
Status: Currently open.
Location: Honiton EX14.
Location: Honiton EX14.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
401396 MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:08hrs)
Status: Currently open.
Location: Andover SP11,SP10.
Location: Andover SP11,SP10.
There is maintenance taking place between the hours of 09:00 and 16:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
401940 MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:03hrs)
Status: Currently open.
Location: Towcester NN12.
Location: Towcester NN12.
There is maintenance taking place between the hours of 00:00 and 03:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404620 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:01hrs)
Status: Currently open.
Location: Hackney E15, E20.
Location: Hackney E15, E20.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404619 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:00hrs)
Status: Currently open.
Location: London N1.
Location: London N1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
401343 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:59hrs)
Status: Currently open.
Location: Thornbury BS35.
Location: Thornbury BS35.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
399856 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:58hrs)
Status: Currently open.
Location: Guildford GU3,.
Location: Guildford GU3,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
399840 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:56hrs)
Status: Currently open.
Location: Guildford GU12, Farnborough GU14,.
Location: Guildford GU12, Farnborough GU14,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
399820 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:54hrs)
Status: Currently open.
Location: Roydon IP22, Harleston IP14,.
Location: Roydon IP22, Harleston IP14,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403882 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 08:11hrs)
Status: Currently open.
Location: Exmouth EX8.
Location: Exmouth EX8.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403872 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 08:09hrs)
Status: Currently open.
Location: South Somerset TA18.
Location: South Somerset TA18.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403871 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 08:08hrs)
Status: Currently open.
Location: Cloyton EX24.
Location: Cloyton EX24.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403864 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 08:06hrs)
Status: Currently open.
Location: Comeytrowe TA3,TA4.
Location: Comeytrowe TA3,TA4.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403862 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 08:05hrs)
Status: Currently open.
Location: Honiton EX14.
Location: Honiton EX14.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403861 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 08:03hrs)
Status: Currently open.
Location: Exeter EX2, EX3, EX4, EX14.
Location: Exeter EX2, EX3, EX4, EX14.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
401365 MAINTENANCE AFFECTING SERVICES Last updated:(20 Jul 2026 07:52hrs)
Status: Currently open.
Location: Southam CV47.
Location: Southam CV47.
There is maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405470: INCIDENT AFFECTING TV SERVICES Last updated:(21 Jul 2026 14:50hrs)
Status: Closed.
Location: Wouldham ME1.
Location: Wouldham ME1.
We have a network incident in ME1 affecting TV services. Our team are looking into this and will provide an update soon.
Please do not reset your equipment."
Please do not reset your equipment."
Update (21 Jul 2026 14:50hrs)
This incident was closed on Tuesday, July 21st, 2026 at 14:50hrs.
This incident was closed on Tuesday, July 21st, 2026 at 14:50hrs.
Update (21 Jul 2026 14:50hrs)
Update:
Our engineers have attended the site and resolved the fault. Customers should see their TV services coming back.
Update:
Our engineers have attended the site and resolved the fault. Customers should see their TV services coming back.
404367 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:50hrs)
Status: Closed.
Location: Bishop Auckland.
Location: Bishop Auckland.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:50hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:50hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:50hrs.
404365 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:50hrs)
Status: Closed.
Location: Birmingham B1.
Location: Birmingham B1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:50hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:50hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:50hrs.
404328 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:49hrs)
Status: Closed.
Location: West Drayton UB7.
Location: West Drayton UB7.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:49hrs)
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:49hrs.
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:49hrs.
399807 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:48hrs)
Status: Closed.
Location: Bristol BS16.
Location: Bristol BS16.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:48hrs)
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:48hrs.
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:48hrs.
399801 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:48hrs)
Status: Closed.
Location: Southampton SO14,.
Location: Southampton SO14,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:48hrs)
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:48hrs.
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:48hrs.
399798 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:47hrs)
Status: Closed.
Location: Stowmarket IP14, Bury St Edmunds IP30.
Location: Stowmarket IP14, Bury St Edmunds IP30.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:47hrs)
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:47hrs.
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:47hrs.
399796 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:47hrs)
Status: Closed.
Location: Cardiff CF71.
Location: Cardiff CF71.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:47hrs)
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:47hrs.
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:47hrs.
401395: MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:46hrs)
Status: Closed.
Location: Staffordshire WS14.
Location: Staffordshire WS14.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Monday 20/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:46hrs)
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:46hrs.
This Planned Maintenance was completed on Tuesday, July 21st, 2026 at 07:46hrs.
404253: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:46hrs)
Status: Closed.
Location: Wokingham RG40 Reading RG2.
Location: Wokingham RG40 Reading RG2.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:46hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:46hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:46hrs.
404249: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:45hrs)
Status: Closed.
Location: Reading RG31, RG7.
Location: Reading RG31, RG7.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:45hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:45hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:45hrs.
404246: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:45hrs)
Status: Closed.
Location: Woodstock OX20.
Location: Woodstock OX20.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:45hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:45hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:45hrs.
404244: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:44hrs)
Status: Closed.
Location: Chalgrove OX44 Aylesbury HP18.
Location: Chalgrove OX44 Aylesbury HP18.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:44hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:44hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:44hrs.
404238: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:44hrs)
Status: Closed.
Location: Slough SL1 , SL2.
Location: Slough SL1 , SL2.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Jul 2026 07:44hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:44hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:44hrs.
404234: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:43hrs)
Status: Closed.
Location: Bracknell RG42 Maidenhead SL6.
Location: Bracknell RG42 Maidenhead SL6.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:43hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:43hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:43hrs.
404221: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:43hrs)
Status: Closed.
Location: Reading RG1, RG30.
Location: Reading RG1, RG30.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:43hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:43hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:43hrs.
404219: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:42hrs)
Status: Closed.
Location: Reading RG5.
Location: Reading RG5.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:42hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:42hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:42hrs.
404218: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 07:41hrs)
Status: Closed.
Location: Crawthorne RG45.
Location: Crawthorne RG45.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Monday 20/07/2026 & Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (21 Jul 2026 07:41hrs)
This incident was closed on Tuesday, July 21st, 2026 at 07:41hrs.
This incident was closed on Tuesday, July 21st, 2026 at 07:41hrs.
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Address:
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Cardiff
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