Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
395696: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 06:26hrs)
Planned Maintenance: Due to be completed 28 May 2026
Status: Currently open.
Location: NR19 - Norwich.
Status: Currently open.
Location: NR19 - Norwich.
There is essential maintenance taking place between the hours of 06:00 to 08:00 on Wednesday 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397094: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:24hrs)
Status: Currently open.
Location: Exeter EX2 EX03 EX5 EX14.
Location: Exeter EX2 EX03 EX5 EX14.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397093: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:14hrs)
Status: Currently open.
Location: Slades Hill BA8.
Location: Slades Hill BA8.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:09hrs)
Status: Currently open.
Location: Somerset TA18.
Location: Somerset TA18.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397090: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:04hrs)
Status: Currently open.
Location: Somerset BA22.
Location: Somerset BA22.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397084: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:03hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394532: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:00hrs)
Status: Currently open.
Location: Kent CT10 CT12.
Location: Kent CT10 CT12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391698: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:47hrs)
Status: Currently open.
Location: Staffordshire WS13.
Location: Staffordshire WS13.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393937: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:32hrs)
Status: Currently open.
Location: Gravesend DA11.
Location: Gravesend DA11.
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
