Incidents and Planned Maintenance
There are 39 incidents or planned maintenances that may be affecting customers on our network.
397923: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 10:53hrs)
Status: Currently open.
Location: Canterbury CT1.
Location: Canterbury CT1.
There is essential maintenance taking place between the hours of 19:00 and 16:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396739: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 09:47hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396593: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 09:44hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
S70,S62,S63,S25,S73,S65,S66,S40,S26,CB10,CB22,S60,YO8,LN1,SG15,SG17,GU27,ME10,ME9,SK1,SL2,SL1,SN16,SN7,SN10,SN5,SO31,CB7,BA5,BS34,SO14,PO15,SO15,SO30,SO31,SP8,SP5,SR3
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
S70,S62,S63,S25,S73,S65,S66,S40,S26,CB10,CB22,S60,YO8,LN1,SG15,SG17,GU27,ME10,ME9,SK1,SL2,SL1,SN16,SN7,SN10,SN5,SO31,CB7,BA5,BS34,SO14,PO15,SO15,SO30,SO31,SP8,SP5,SR3
No updates for this incident yet.
396591: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 09:31hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcode;
PE7,PE4,PE26,PE28,PE10,PE6,PE28,PH22,EX4,PL31,PL12,PL19,PO20,PO21,PO10,SG19,E16,PO3,CF36,GU52,RG30,RG5,RG1,RG2,DN22,RG40,RG42,BN8,SS4,CV21
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcode;
PE7,PE4,PE26,PE28,PE10,PE6,PE28,PH22,EX4,PL31,PL12,PL19,PO20,PO21,PO10,SG19,E16,PO3,CF36,GU52,RG30,RG5,RG1,RG2,DN22,RG40,RG42,BN8,SS4,CV21
No updates for this incident yet.
396587: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 09:13hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN8,NN2,NN29,NN14,NN5,NN7,NR4,NR13,NP23,NP26,NR35,NR9,NR19,NR13,NR10,NR6,NR8,NR34,NN5,NN7,NN3,RG14,MK46,CM5,OX13,OX14,OX17,OX1,PE7,PE19,PE13,PE1,PE30,PE11,PE22,PE15,PE28
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN8,NN2,NN29,NN14,NN5,NN7,NR4,NR13,NP23,NP26,NR35,NR9,NR19,NR13,NR10,NR6,NR8,NR34,NN5,NN7,NN3,RG14,MK46,CM5,OX13,OX14,OX17,OX1,PE7,PE19,PE13,PE1,PE30,PE11,PE22,PE15,PE28
No updates for this incident yet.
396594: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 09:00hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SS17,SS15,PE2,ST19,IP14,AB39,RH20,E20,CO10,RH19,SW18,DE11,DE12,SN1,SN17AE,SN17BZ,SN4,SN6,SN3,SN25,SN26,TA18,TA3,TA4,RG26,RG16,GL8,TF10,TF9,CT9,IP25,BS35,IP31,YO7,CV37,IP30
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SS17,SS15,PE2,ST19,IP14,AB39,RH20,E20,CO10,RH19,SW18,DE11,DE12,SN1,SN17AE,SN17BZ,SN4,SN6,SN3,SN25,SN26,TA18,TA3,TA4,RG26,RG16,GL8,TF10,TF9,CT9,IP25,BS35,IP31,YO7,CV37,IP30
No updates for this incident yet.
397115: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:45hrs)
Status: Currently open.
Location: Bishps Stotford CM23.
Location: Bishps Stotford CM23.
There is essential maintenance taking place between the hours of 00:00 and 03:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398938: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:43hrs)
Status: Currently open.
Location: Norwich NR19.
Location: Norwich NR19.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398937: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:42hrs)
Status: Currently open.
Location: Leeds LS25.
Location: Leeds LS25.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398933: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:42hrs)
Status: Currently open.
Location: Wakefield WF1.
Location: Wakefield WF1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398826: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:41hrs)
Status: Currently open.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398823: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:40hrs)
Status: Currently open.
Location: Norwich NR13.
Location: Norwich NR13.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398815: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:39hrs)
Status: Currently open.
Location: Wakefield WF10.
Location: Wakefield WF10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398582: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:38hrs)
Status: Currently open.
Location: Barnsley S70.
Location: Barnsley S70.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397705: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 08:28hrs)
Status: Currently open.
Location: Fugglestone SP2.
Location: Fugglestone SP2.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395818: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jun 2026 10:35hrs)
Status: Currently open.
Location: Salisbury SP4.
Location: Salisbury SP4.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395524 : MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 08:30hrs)
Status: Closed.
Location: Reading RG1.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:30hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:30hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:30hrs.
395521: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 08:29hrs)
Status: Closed.
Location: Reading RG1.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:29hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:29hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:29hrs.
395528: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 08:29hrs)
Status: Closed.
Location: Tadley RG26.
Location: Tadley RG26.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:29hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:29hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:29hrs.
397705: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 08:26hrs)
Status: Closed.
Location: Fugglestone SP2.
Location: Fugglestone SP2.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:26hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:26hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:26hrs.
396586: MAINTENANCE AFFECTING SERVICES. Last updated:(10 Jun 2026 08:25hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
M24,TN12,TN27,WR13,M5,ME12,ME16,ME19,ME3,ME16,LS29,TS19,MK44,MK18,MK45,CM9,EX1,EX4,E3,LS27,ML1,N9,NE25,TQ12,TQ13,NE15,NE16,SR4,NG12,NG5,NG34,NG11,NG7,NG9,NG31,NG21
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
M24,TN12,TN27,WR13,M5,ME12,ME16,ME19,ME3,ME16,LS29,TS19,MK44,MK18,MK45,CM9,EX1,EX4,E3,LS27,ML1,N9,NE25,TQ12,TQ13,NE15,NE16,SR4,NG12,NG5,NG34,NG11,NG7,NG9,NG31,NG21
Update (10 Jun 2026 08:25hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:25hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:25hrs.
394404: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:24hrs)
Status: Closed.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:24hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:24hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:24hrs.
396585: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:24hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
There is essential maintenance taking place between the hours of 02:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SE1,PL15,PL16,LE65,CO11,LE12,NR14,LS16,LE2,LN4,BN17,LN2,LE67,WS14,WS13,LE13,LE1,LE6,LE9,LE16,E10,LS22,LS15,LS9,LU2,SY8,LE17,LS14, LS15
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SE1,PL15,PL16,LE65,CO11,LE12,NR14,LS16,LE2,LN4,BN17,LN2,LE67,WS14,WS13,LE13,LE1,LE6,LE9,LE16,E10,LS22,LS15,LS9,LU2,SY8,LE17,LS14, LS15
Update (10 Jun 2026 08:24hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:24hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:24hrs.
396583: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:23hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
MK4,TQ7,TW8,TW9,CV8,TS21,IV2,IP2,GL3,IV2,IP31,IP9,IP8,IP14,IP1,IP22,IP11,IP28,IP19,IP6,IP30,IP22,CO13,CO14,HG5,HR2,KT16,KY11
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
MK4,TQ7,TW8,TW9,CV8,TS21,IV2,IP2,GL3,IV2,IP31,IP9,IP8,IP14,IP1,IP22,IP11,IP28,IP19,IP6,IP30,IP22,CO13,CO14,HG5,HR2,KT16,KY11
Update (10 Jun 2026 08:23hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:23hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:23hrs.
398872: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:22hrs)
Status: Closed.
Location: Gillingham ME5 Wouldham ME1.
Location: Gillingham ME5 Wouldham ME1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:22hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:22hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:22hrs.
398869: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:19hrs)
Status: Closed.
Location: Aberdeen AB32, AB31, AB15, AB13.
Location: Aberdeen AB32, AB31, AB15, AB13.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:19hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:19hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:19hrs.
398842: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:19hrs)
Status: Closed.
Location: Newport TF10.
Location: Newport TF10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:19hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:19hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:19hrs.
398813: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:18hrs)
Status: Closed.
Location: Brundall NR13 Broadland NR10, NR6 Norwich NR8.
Location: Brundall NR13 Broadland NR10, NR6 Norwich NR8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:18hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:18hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:18hrs.
398767: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:18hrs)
Status: Closed.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:18hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:18hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:18hrs.
398591 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:18hrs)
Status: Closed.
Location: Exeter EX3, EX2.
Location: Exeter EX3, EX2.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:18hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:18hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:18hrs.
398585: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:17hrs)
Status: Closed.
Location: London EC1A, WC1X, N1, N1C.
Location: London EC1A, WC1X, N1, N1C.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:17hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:17hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:17hrs.
398766: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:17hrs)
Status: Closed.
Location: Leeds LS15, LS9.
Location: Leeds LS15, LS9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:17hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:17hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:17hrs.
398536: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:16hrs)
Status: Closed.
Location: South Ockendon RM15 Swanscombe DA10.
Location: South Ockendon RM15 Swanscombe DA10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:16hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:16hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:16hrs.
397722: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:15hrs)
Status: Closed.
Location: Lowestoft NR32 East Suffolk NR34.
Location: Lowestoft NR32 East Suffolk NR34.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:15hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:15hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:15hrs.
398164: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:15hrs)
Status: Closed.
Location: Hitchin SG5.
Location: Hitchin SG5.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:15hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:15hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:15hrs.
398166: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:15hrs)
Status: Closed.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:15hrs)
This incident was closed on Wednesday, June 10th, 2026 at 08:15hrs.
This incident was closed on Wednesday, June 10th, 2026 at 08:15hrs.
397208:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 08:14hrs)
Status: Closed.
Location: Ipswich IP6.
Location: Ipswich IP6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 08:14hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 08:14hrs.
397097: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jun 2026 07:20hrs)
Status: Closed.
Location: Colchester CO7.
Location: Colchester CO7.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jun 2026 07:20hrs)
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 07:20hrs.
This Planned Maintenance was completed on Wednesday, June 10th, 2026 at 07:20hrs.
399548:: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jun 2026 14:33hrs)
Status: Closed.
Location: CH5 Deeside.
Location: CH5 Deeside.
We have a network incident in Deeside affecting phone and Internet services. Our team are looking into this and will provide an update by 10:00am.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jun 2026 14:33hrs)
This incident was closed on Tuesday, June 9th, 2026 at 14:33hrs.
This incident was closed on Tuesday, June 9th, 2026 at 14:33hrs.
Update (09 Jun 2026 14:32hrs)
Work to restore service was completed at 14:13 on 09/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:13 on 09/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (09 Jun 2026 11:57hrs)
Our engineer has now arrived on site and begun the troubleshooting process.
We will continue to provide updates as the investigation progresses and share any significant findings.
Our engineer has now arrived on site and begun the troubleshooting process.
We will continue to provide updates as the investigation progresses and share any significant findings.
Update (09 Jun 2026 08:21hrs)
Our engineers are currently en route to site to investigate the issue. We will provide a further update at 12:00.
Our engineers are currently en route to site to investigate the issue. We will provide a further update at 12:00.
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