Incidents and Planned Maintenance
There are 25 incidents or planned maintenances that may be affecting customers on our network.
396599: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 09:12hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
WF1,E17,WD7,CO16,NN8,HA9,WC1X,GL12,BA13,SO22,HR1,RG40,BA5,SM6,WV11,DY3,WV5,WV8,MK43,ME1,WR2,WR2,WR11,BS24,BS29,YO13,YO26
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
WF1,E17,WD7,CO16,NN8,HA9,WC1X,GL12,BA13,SO22,HR1,RG40,BA5,SM6,WV11,DY3,WV5,WV8,MK43,ME1,WR2,WR2,WR11,BS24,BS29,YO13,YO26
No updates for this incident yet.
396598: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 09:02hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN12,TN12,KT8,KT6,TN26,TN37,TN40,TQ9,TQ1,TQ14,TR27,TR8,NN14,TS28,TS26,TS27,TW14,NP26
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN12,TN12,KT8,KT6,TN26,TN37,TN40,TQ9,TQ1,TQ14,TR27,TR8,NN14,TS28,TS26,TS27,TW14,NP26
No updates for this incident yet.
399185: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:47hrs)
Status: Currently open.
Location: Swindon SN3,SN26.
Location: Swindon SN3,SN26.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399119: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:45hrs)
Status: Currently open.
Location: Stockton on Tees TS19 ,TS17.
Location: Stockton on Tees TS19 ,TS17.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399115: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:40hrs)
Status: Currently open.
Location: Mepershall, Bedford SG17 Lower Stondon SG16.
Location: Mepershall, Bedford SG17 Lower Stondon SG16.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397708: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:37hrs)
Status: Currently open.
Location: Corby NN17, NN18 Derby DE1 Doncaster DN3 Tavistock PL19 Salisbury SP4.
Location: Corby NN17, NN18 Derby DE1 Doncaster DN3 Tavistock PL19 Salisbury SP4.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399493: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:32hrs)
Status: Currently open.
Location: Chichester PO10.
Location: Chichester PO10.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:30 Thursday to Friday 11/06/2026 - 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397923: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:14hrs)
Status: Currently open.
Location: Canterbury CT1.
Location: Canterbury CT1.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396739: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jun 2026 09:47hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400026: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Jun 2026 14:18hrs)
Status: Closed.
Location: TA4, Comeytrowe.
Location: TA4, Comeytrowe.
We have a network incident in Comeytrowe affecting Internet services for a small number of customers. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Jun 2026 14:18hrs)
This incident was closed on Thursday, June 11th, 2026 at 14:18hrs.
This incident was closed on Thursday, June 11th, 2026 at 14:18hrs.
Update (11 Jun 2026 14:18hrs)
Work to restore service was completed at 13:40 on 11/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:40 on 11/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Jun 2026 13:11hrs)
Our engineer is now on site and actively troubleshooting the equipment to restore service.
We will continue to provide updates as work progresses towards resolving the issue and restoring service to the site.
Our engineer is now on site and actively troubleshooting the equipment to restore service.
We will continue to provide updates as work progresses towards resolving the issue and restoring service to the site.
Update (11 Jun 2026 12:15hrs)
An engineer is currently en route to site and is expected to arrive at approximately 13:00. They will begin troubleshooting upon arrival and work to resolve the fault to restore service to the affected customers.
We will provide a further update at 15:00.
An engineer is currently en route to site and is expected to arrive at approximately 13:00. They will begin troubleshooting upon arrival and work to resolve the fault to restore service to the affected customers.
We will provide a further update at 15:00.
399943: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Jun 2026 11:18hrs)
Status: Closed.
Location: Loddon NR14.
Location: Loddon NR14.
We have a network incident in Loddon NR14 area affecting phone and Internet services. Our team are looking into this and will provide an update by 23:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Jun 2026 11:18hrs)
This incident was closed on Thursday, June 11th, 2026 at 11:18hrs.
This incident was closed on Thursday, June 11th, 2026 at 11:18hrs.
Update (11 Jun 2026 11:17hrs)
Work to restore service was completed at 10:51 on 11/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 10:51 on 11/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Jun 2026 10:23hrs)
Our engineer is currently on-site and actively working to identify and resolve the fault to restore services.
We will provide a further update by 13:00.
Our engineer is currently on-site and actively working to identify and resolve the fault to restore services.
We will provide a further update by 13:00.
Update (11 Jun 2026 09:11hrs)
Due to unforeseen circumstances, the estimated time of arrival for our engineers has been delayed to 09:45 AM. They will arrive on site and immediately begin troubleshooting to restore service.
We will provide a further update at 11:00 AM.
Due to unforeseen circumstances, the estimated time of arrival for our engineers has been delayed to 09:45 AM. They will arrive on site and immediately begin troubleshooting to restore service.
We will provide a further update at 11:00 AM.
Update (11 Jun 2026 00:13hrs)
We can see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are investigating the fault.
We will update you again by 08:00.
We can see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are investigating the fault.
We will update you again by 08:00.
395818: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Jun 2026 08:28hrs)
Status: Closed.
Location: Salisbury SP4.
Location: Salisbury SP4.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:28hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:28hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:28hrs.
397705: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Jun 2026 08:27hrs)
Status: Closed.
Location: Fugglestone SP2.
Location: Fugglestone SP2.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:27hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:27hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:27hrs.
398582: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:26hrs)
Status: Closed.
Location: Barnsley S70.
Location: Barnsley S70.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:26hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:26hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:26hrs.
398815: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:25hrs)
Status: Closed.
Location: Wakefield WF10.
Location: Wakefield WF10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:25hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:25hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:25hrs.
398823: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:25hrs)
Status: Closed.
Location: Norwich NR13.
Location: Norwich NR13.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:25hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:25hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:25hrs.
398826: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:25hrs)
Status: Closed.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:25hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:25hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:25hrs.
398933: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:24hrs)
Status: Closed.
Location: Wakefield WF1.
Location: Wakefield WF1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:24hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:24hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:24hrs.
398937: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:24hrs)
Status: Closed.
Location: Leeds LS25.
Location: Leeds LS25.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:24hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:24hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:24hrs.
398938: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:23hrs)
Status: Closed.
Location: Norwich NR19.
Location: Norwich NR19.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 08:23hrs)
This incident was closed on Thursday, June 11th, 2026 at 08:23hrs.
This incident was closed on Thursday, June 11th, 2026 at 08:23hrs.
396594: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:23hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SS17,SS15,PE2,ST19,IP14,AB39,RH20,E20,CO10,RH19,SW18,DE11,DE12,SN1,SN17AE,SN17BZ,SN4,SN6,SN3,SN25,SN26,TA18,TA3,TA4,RG26,RG16,GL8,TF10,TF9,CT9,IP25,BS35,IP31,YO7,CV37,IP30
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SS17,SS15,PE2,ST19,IP14,AB39,RH20,E20,CO10,RH19,SW18,DE11,DE12,SN1,SN17AE,SN17BZ,SN4,SN6,SN3,SN25,SN26,TA18,TA3,TA4,RG26,RG16,GL8,TF10,TF9,CT9,IP25,BS35,IP31,YO7,CV37,IP30
Update (11 Jun 2026 08:23hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:23hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:23hrs.
396587: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:22hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN8,NN2,NN29,NN14,NN5,NN7,NR4,NR13,NP23,NP26,NR35,NR9,NR19,NR13,NR10,NR6,NR8,NR34,NN5,NN7,NN3,RG14,MK46,CM5,OX13,OX14,OX17,OX1,PE7,PE19,PE13,PE1,PE30,PE11,PE22,PE15,PE28
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN8,NN2,NN29,NN14,NN5,NN7,NR4,NR13,NP23,NP26,NR35,NR9,NR19,NR13,NR10,NR6,NR8,NR34,NN5,NN7,NN3,RG14,MK46,CM5,OX13,OX14,OX17,OX1,PE7,PE19,PE13,PE1,PE30,PE11,PE22,PE15,PE28
Update (11 Jun 2026 08:22hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:22hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:22hrs.
396591: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:21hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcode;
PE7,PE4,PE26,PE28,PE10,PE6,PE28,PH22,EX4,PL31,PL12,PL19,PO20,PO21,PO10,SG19,E16,PO3,CF36,GU52,RG30,RG5,RG1,RG2,DN22,RG40,RG42,BN8,SS4,CV21
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcode;
PE7,PE4,PE26,PE28,PE10,PE6,PE28,PH22,EX4,PL31,PL12,PL19,PO20,PO21,PO10,SG19,E16,PO3,CF36,GU52,RG30,RG5,RG1,RG2,DN22,RG40,RG42,BN8,SS4,CV21
Update (11 Jun 2026 08:21hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:21hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:21hrs.
396593: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 08:20hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
S70,S62,S63,S25,S73,S65,S66,S40,S26,CB10,CB22,S60,YO8,LN1,SG15,SG17,GU27,ME10,ME9,SK1,SL2,SL1,SN16,SN7,SN10,SN5,SO31,CB7,BA5,BS34,SO14,PO15,SO15,SO30,SO31,SP8,SP5,SR3
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
S70,S62,S63,S25,S73,S65,S66,S40,S26,CB10,CB22,S60,YO8,LN1,SG15,SG17,GU27,ME10,ME9,SK1,SL2,SL1,SN16,SN7,SN10,SN5,SO31,CB7,BA5,BS34,SO14,PO15,SO15,SO30,SO31,SP8,SP5,SR3
Update (11 Jun 2026 08:20hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:20hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 08:20hrs.
397115: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jun 2026 00:59hrs)
Status: Closed.
Location: Bishps Stotford CM23.
Location: Bishps Stotford CM23.
There is essential maintenance taking place between the hours of 00:00 and 03:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Jun 2026 00:59hrs)
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 00:59hrs.
This Planned Maintenance was completed on Thursday, June 11th, 2026 at 00:59hrs.
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