Incidents and Planned Maintenance
There are 35 incidents or planned maintenances that may be affecting customers on our network.
404067: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(10 Jul 2026 16:38hrs)
Status: Currently open.
Location: Maidenhead SL6.
Location: Maidenhead SL6.
We have a network incident in the Maidenhead SL6 affecting phone and Internet services. Our team are looking into this and will provide an update by 18:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Jul 2026 22:02hrs)
Our engineers are expecting to arrive on site at 23:00 with the replacement equipment.
We will provide a further update at 23:30 or sooner if possible.
Our engineers are expecting to arrive on site at 23:00 with the replacement equipment.
We will provide a further update at 23:30 or sooner if possible.
Update (10 Jul 2026 21:00hrs)
We are still waiting on the spare part to arrive at site.
We will provide an update as soon as we have an ETA from our engineer.
We are still waiting on the spare part to arrive at site.
We will provide an update as soon as we have an ETA from our engineer.
Update (10 Jul 2026 18:21hrs)
Our engineers are arranging pickup of the replacement equipment and will be travelling to site.
We do not have an ETA yet.
We will provide an update by 20:30 or sooner if possible.
Our engineers are arranging pickup of the replacement equipment and will be travelling to site.
We do not have an ETA yet.
We will provide an update by 20:30 or sooner if possible.
Update (10 Jul 2026 16:42hrs)
We have identified that a key piece of equipment at our site is restarting in an uncontrolled fashion.
We are arranging for the defective equipment to be replaced ASAP.
We will provide an update as soon as we have an ETA for our engineer.
We have identified that a key piece of equipment at our site is restarting in an uncontrolled fashion.
We are arranging for the defective equipment to be replaced ASAP.
We will provide an update as soon as we have an ETA for our engineer.
403515: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:58hrs)
Status: Currently open.
Location: Alresford CO7 Tendring CO16.
Location: Alresford CO7 Tendring CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403514: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:56hrs)
Status: Currently open.
Location: Essex CM0 CM3.
Location: Essex CM0 CM3.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403512: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:55hrs)
Status: Currently open.
Location: Colchester CO7 CO4 CO11.
Location: Colchester CO7 CO4 CO11.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403511: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:54hrs)
Status: Currently open.
Location: Braintree CO6 CO5.
Location: Braintree CO6 CO5.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403507: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:52hrs)
Status: Currently open.
Location: Essex CO13 CO14.
Location: Essex CO13 CO14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403504: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:51hrs)
Status: Currently open.
Location: Chelmsford CM3 Braintree CM7 CM6 CM77.
Location: Chelmsford CM3 Braintree CM7 CM6 CM77.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403503: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:48hrs)
Status: Currently open.
Location: Tiptree CO5 Heybridge CM9.
Location: Tiptree CO5 Heybridge CM9.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403498: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:46hrs)
Status: Currently open.
Location: Little Clacton CO16.
Location: Little Clacton CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403001: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:45hrs)
Status: Currently open.
Location: Templecombe BA8 BA22.
Location: Templecombe BA8 BA22.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402980: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:44hrs)
Status: Currently open.
Location: Taunton TA3 TA4.
Location: Taunton TA3 TA4.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402979: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:43hrs)
Status: Currently open.
Location: Exeter EX2 EX3 EX4 EX5 EX14.
Location: Exeter EX2 EX3 EX4 EX5 EX14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402973: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:42hrs)
Status: Currently open.
Location: Crewkerne TA18.
Location: Crewkerne TA18.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402971: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:41hrs)
Status: Currently open.
Location: Honiton EX14.
Location: Honiton EX14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403342: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:39hrs)
Status: Currently open.
Location: Loughborough LE12.
Location: Loughborough LE12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403336: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:38hrs)
Status: Currently open.
Location: Chichester PO10.
Location: Chichester PO10.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403335: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:34hrs)
Status: Currently open.
Location: Polegate BN23 BN24 BN26.
Location: Polegate BN23 BN24 BN26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403326: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:32hrs)
Status: Currently open.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403286: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:30hrs)
Status: Currently open.
Location: Rugby CV23 CV21 Lutterworth LE17.
Location: Rugby CV23 CV21 Lutterworth LE17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403284: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:26hrs)
Status: Currently open.
Location: Dorset BH9.
Location: Dorset BH9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403282: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:21hrs)
Status: Currently open.
Location: Milton Keynes MK19.
Location: Milton Keynes MK19.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402411: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:18hrs)
Status: Currently open.
Location: London SE16.
Location: London SE16.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399839: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:21hrs)
Status: Currently open.
Location: Wickwar GL12.
Location: Wickwar GL12.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399608: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:20hrs)
Status: Currently open.
Location: Swindon SN4.
Location: Swindon SN4.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401367: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:29hrs)
Status: Currently open.
Location: Cheltenham GL51.
Location: Cheltenham GL51.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397377 : MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 14:48hrs)
Status: Closed.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Mon-Thur date 06/07/2026-10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 14:48hrs)
This Planned Maintenance was completed on Friday, July 10th, 2026 at 14:48hrs.
This Planned Maintenance was completed on Friday, July 10th, 2026 at 14:48hrs.
399603: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Jul 2026 08:14hrs)
Status: Closed.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:14hrs)
This Planned Maintenance was completed on Friday, July 10th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Friday, July 10th, 2026 at 08:14hrs.
402313: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:14hrs)
Status: Closed.
Location: Milton Keynes MK10 MK13 MK16 MK17 MK20.
Location: Milton Keynes MK10 MK13 MK16 MK17 MK20.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:14hrs)
This incident was closed on Friday, July 10th, 2026 at 08:14hrs.
This incident was closed on Friday, July 10th, 2026 at 08:14hrs.
402710: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:14hrs)
Status: Closed.
Location: Bracknell RG12 RG42 RG40.
Location: Bracknell RG12 RG42 RG40.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:14hrs)
This incident was closed on Friday, July 10th, 2026 at 08:14hrs.
This incident was closed on Friday, July 10th, 2026 at 08:14hrs.
402977: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:13hrs)
Status: Closed.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:13hrs)
This incident was closed on Friday, July 10th, 2026 at 08:13hrs.
This incident was closed on Friday, July 10th, 2026 at 08:13hrs.
402978: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:12hrs)
Status: Closed.
Location: Basildon CM12 CM5 SS15.
Location: Basildon CM12 CM5 SS15.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:12hrs)
This incident was closed on Friday, July 10th, 2026 at 08:12hrs.
This incident was closed on Friday, July 10th, 2026 at 08:12hrs.
403050: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:11hrs)
Status: Closed.
Location: Darlington DL2.
Location: Darlington DL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:11hrs)
This incident was closed on Friday, July 10th, 2026 at 08:11hrs.
This incident was closed on Friday, July 10th, 2026 at 08:11hrs.
403051: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:11hrs)
Status: Closed.
Location: Aylesbury HP22 HP19 HP18 HP20.
Location: Aylesbury HP22 HP19 HP18 HP20.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:11hrs)
This incident was closed on Friday, July 10th, 2026 at 08:11hrs.
This incident was closed on Friday, July 10th, 2026 at 08:11hrs.
403081: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:11hrs)
Status: Closed.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Jul 2026 08:11hrs)
This incident was closed on Friday, July 10th, 2026 at 08:11hrs.
This incident was closed on Friday, July 10th, 2026 at 08:11hrs.
403907: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jul 2026 19:52hrs)
Status: Closed.
Location: Cambridge CB24.
Location: Cambridge CB24.
We have a network incident in Cambridge affecting phone and Internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jul 2026 19:52hrs)
This incident was closed on Thursday, July 9th, 2026 at 19:52hrs.
This incident was closed on Thursday, July 9th, 2026 at 19:52hrs.
Update (09 Jul 2026 19:51hrs)
Following collaborative efforts with our third-party vendor to investigate the issue affecting their equipment, they have successfully identified and isolated the root cause, preventing any further impact to services.
We are now seeing services remain stable and do not anticipate any further issues following the vendor's resolution.
Thank you for your patience and understanding while we worked to resolve this incident.
Following collaborative efforts with our third-party vendor to investigate the issue affecting their equipment, they have successfully identified and isolated the root cause, preventing any further impact to services.
We are now seeing services remain stable and do not anticipate any further issues following the vendor's resolution.
Thank you for your patience and understanding while we worked to resolve this incident.
Update (09 Jul 2026 16:37hrs)
Following extensive remote diagnostics, we believe the issue has been identified as originating from third-party vendor equipment.
We have engaged the vendor and are working closely with them to investigate and resolve the issue as quickly as possible.
We will provide a further update by 20:00. Thank you for your patience and understanding while we work towards resolution.
Following extensive remote diagnostics, we believe the issue has been identified as originating from third-party vendor equipment.
We have engaged the vendor and are working closely with them to investigate and resolve the issue as quickly as possible.
We will provide a further update by 20:00. Thank you for your patience and understanding while we work towards resolution.
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