Incidents and Planned Maintenance
There are 30 incidents or planned maintenances that may be affecting customers on our network.
405024 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:08hrs)
Status: Currently open.
Location: Nottingham NG16.
Location: Nottingham NG16.
There is maintenance taking place between the hours of 08:00 and 18:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405103 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:05hrs)
Status: Currently open.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405099 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:03hrs)
Status: Currently open.
Location: Bicester OX26, OX25,.
Location: Bicester OX26, OX25,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404632 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:58hrs)
Status: Currently open.
Location: Bristol BS3, BS48.
Location: Bristol BS3, BS48.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404628 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:56hrs)
Status: Currently open.
Location: London E8, N16.
Location: London E8, N16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404627 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:53hrs)
Status: Currently open.
Location: Leeds LS27.
Location: Leeds LS27.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404476 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:51hrs)
Status: Currently open.
Location: Slough SL2,SL1.
Location: Slough SL2,SL1.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
403231 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:49hrs)
Status: Currently open.
Location: Ipswich IP1, IP6.
Location: Ipswich IP1, IP6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404861 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:20hrs)
Status: Currently open.
Location: Exeter EX4, EX3, EX5, EX2, EX14.
Location: Exeter EX4, EX3, EX5, EX2, EX14.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404858 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:17hrs)
Status: Currently open.
Location: Templecombe BA8, Ilchester BA22, Crewkerne TA18.
Location: Templecombe BA8, Ilchester BA22, Crewkerne TA18.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404856 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:13hrs)
Status: Currently open.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404855 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Jul 2026 08:11hrs)
Status: Currently open.
Location: Honiton EX14.
Location: Honiton EX14.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:00 between 22/07/2026 and 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405666: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Jul 2026 15:13hrs)
Status: Closed.
Location: Doncaster S62 DN11 S63.
Location: Doncaster S62 DN11 S63.
We have a network incident in Doncaster S62, DN11, S63 affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Jul 2026 15:13hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 15:13hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 15:13hrs.
Update (22 Jul 2026 15:11hrs)
We have observed services restoring across all impacted sites since 13:55. Following continued monitoring, services have remained stable, and we do not anticipate any further disruption.
Our third-party vendor has confirmed that the incident was caused by a damaged cable connecting their equipment.
We would like to thank you for your patience and understanding while we worked to resolve this issue.
We have observed services restoring across all impacted sites since 13:55. Following continued monitoring, services have remained stable, and we do not anticipate any further disruption.
Our third-party vendor has confirmed that the incident was caused by a damaged cable connecting their equipment.
We would like to thank you for your patience and understanding while we worked to resolve this issue.
Update (22 Jul 2026 13:10hrs)
Following extensive investigation into this service fault, we believe the issue is related to third-party vendor equipment. We have raised this with the vendor and are working closely with them to restore service as quickly as possible.
We apologise for the disruption and appreciate your patience while we work towards a resolution.
Following extensive investigation into this service fault, we believe the issue is related to third-party vendor equipment. We have raised this with the vendor and are working closely with them to restore service as quickly as possible.
We apologise for the disruption and appreciate your patience while we work towards a resolution.
401396 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 10:46hrs)
Status: Closed.
Location: Andover SP11,SP10.
Location: Andover SP11,SP10.
There is maintenance taking place between the hours of 09:00 and 16:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 10:46hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 10:46hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 10:46hrs.
403861 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:39hrs)
Status: Closed.
Location: Exeter EX2, EX3, EX4, EX14.
Location: Exeter EX2, EX3, EX4, EX14.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 08:39hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 08:39hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 08:39hrs.
403871 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:36hrs)
Status: Closed.
Location: Cloyton EX24.
Location: Cloyton EX24.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 08:36hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 08:36hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 08:36hrs.
403882 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:34hrs)
Status: Closed.
Location: Exmouth EX8.
Location: Exmouth EX8.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 08:34hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 08:34hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 08:34hrs.
403872 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:31hrs)
Status: Closed.
Location: South Somerset TA18.
Location: South Somerset TA18.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 08:31hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 08:31hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 08:31hrs.
403864 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:31hrs)
Status: Closed.
Location: Comeytrowe TA3,TA4.
Location: Comeytrowe TA3,TA4.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 08:31hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 08:31hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 08:31hrs.
403862 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:28hrs)
Status: Closed.
Location: Honiton EX14.
Location: Honiton EX14.
There is third party maintenance taking place between the hours of 20:00 on 21/07/2026 through to 08:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 08:28hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 08:28hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 08:28hrs.
401940 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:45hrs)
Status: Closed.
Location: Towcester NN12.
Location: Towcester NN12.
There is maintenance taking place between the hours of 00:00 and 03:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:45hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:45hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:45hrs.
404620 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:45hrs)
Status: Closed.
Location: Hackney E15, E20.
Location: Hackney E15, E20.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:45hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 07:45hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 07:45hrs.
404619 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:44hrs)
Status: Closed.
Location: London N1.
Location: London N1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:44hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 07:44hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 07:44hrs.
401343 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:42hrs)
Status: Closed.
Location: Thornbury BS35.
Location: Thornbury BS35.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:42hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:42hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:42hrs.
399856 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:42hrs)
Status: Closed.
Location: Guildford GU3,.
Location: Guildford GU3,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:42hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:42hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:42hrs.
399840 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:41hrs)
Status: Closed.
Location: Guildford GU12, Farnborough GU14,.
Location: Guildford GU12, Farnborough GU14,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:41hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:41hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:41hrs.
399820 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:41hrs)
Status: Closed.
Location: Roydon IP22, Harleston IP14,.
Location: Roydon IP22, Harleston IP14,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 22/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:41hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:41hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:41hrs.
401365 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 07:40hrs)
Status: Closed.
Location: Southam CV47.
Location: Southam CV47.
There is maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 21/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jul 2026 07:40hrs)
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:40hrs.
This Planned Maintenance was completed on Wednesday, July 22nd, 2026 at 07:40hrs.
405586 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(22 Jul 2026 06:42hrs)
Status: Closed.
Location: Cranbrook EX5.
Location: Cranbrook EX5.
We have a network incident in Cranbrook EX5 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Jul 2026 06:42hrs)
This incident was closed on Wednesday, July 22nd, 2026 at 06:42hrs.
This incident was closed on Wednesday, July 22nd, 2026 at 06:42hrs.
Update (22 Jul 2026 06:42hrs)
Work to restore service was completed at 02:26 on 22/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 02:26 on 22/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (21 Jul 2026 21:59hrs)
OFNL engineers have been actively investigating this incident and have determined that the fault does not reside within the OFNL network. Our investigations indicate that the issue is related to the network of a third-party provider that supports our services.
We are currently engaged with the third party, who are conducting their own investigations and working to identify the root cause of the outage.
Further updates will be provided as soon as additional information becomes available.
OFNL engineers have been actively investigating this incident and have determined that the fault does not reside within the OFNL network. Our investigations indicate that the issue is related to the network of a third-party provider that supports our services.
We are currently engaged with the third party, who are conducting their own investigations and working to identify the root cause of the outage.
Further updates will be provided as soon as additional information becomes available.
405470: INCIDENT AFFECTING TV SERVICES Last updated:(21 Jul 2026 14:50hrs)
Status: Closed.
Location: Wouldham ME1.
Location: Wouldham ME1.
We have a network incident in ME1 affecting TV services. Our team are looking into this and will provide an update soon.
Please do not reset your equipment."
Please do not reset your equipment."
Update (21 Jul 2026 14:50hrs)
This incident was closed on Tuesday, July 21st, 2026 at 14:50hrs.
This incident was closed on Tuesday, July 21st, 2026 at 14:50hrs.
Update (21 Jul 2026 14:50hrs)
Update:
Our engineers have attended the site and resolved the fault. Customers should see their TV services coming back.
Update:
Our engineers have attended the site and resolved the fault. Customers should see their TV services coming back.
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