Incidents and Planned Maintenance
There are 26 incidents or planned maintenances that may be affecting customers on our network.
403907: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jul 2026 15:59hrs)
Status: Currently open.
Location: Cambridge CB24.
Location: Cambridge CB24.
We have a network incident in Cambridge affecting phone and Internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jul 2026 16:37hrs)
Following extensive remote diagnostics, we believe the issue has been identified as originating from third-party vendor equipment.
We have engaged the vendor and are working closely with them to investigate and resolve the issue as quickly as possible.
We will provide a further update by 20:00. Thank you for your patience and understanding while we work towards resolution.
Following extensive remote diagnostics, we believe the issue has been identified as originating from third-party vendor equipment.
We have engaged the vendor and are working closely with them to investigate and resolve the issue as quickly as possible.
We will provide a further update by 20:00. Thank you for your patience and understanding while we work towards resolution.
399839: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:21hrs)
Status: Currently open.
Location: Wickwar GL12.
Location: Wickwar GL12.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399608: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:20hrs)
Status: Currently open.
Location: Swindon SN4.
Location: Swindon SN4.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403081: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:15hrs)
Status: Currently open.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403051: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:14hrs)
Status: Currently open.
Location: Aylesbury HP22 HP19 HP18 HP20.
Location: Aylesbury HP22 HP19 HP18 HP20.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403050: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:13hrs)
Status: Currently open.
Location: Darlington DL2.
Location: Darlington DL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402978: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:13hrs)
Status: Currently open.
Location: Basildon CM12 CM5 SS15.
Location: Basildon CM12 CM5 SS15.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402977: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:12hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402710: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:10hrs)
Status: Currently open.
Location: Bracknell RG12 RG42 RG40.
Location: Bracknell RG12 RG42 RG40.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402313: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:09hrs)
Status: Currently open.
Location: Milton Keynes MK10 MK13 MK16 MK17 MK20.
Location: Milton Keynes MK10 MK13 MK16 MK17 MK20.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399603: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jul 2026 08:30hrs)
Status: Currently open.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401367: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:29hrs)
Status: Currently open.
Location: Cheltenham GL51.
Location: Cheltenham GL51.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397377 : MAINTENANCE AFFECTING SERVICES Last updated:(03 Jul 2026 08:31hrs)
Status: Currently open.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Mon-Thur date 06/07/2026-10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403810: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jul 2026 11:54hrs)
Status: Closed.
Location: Greenwich SE10.
Location: Greenwich SE10.
We have a network incident in Greenwich SE10 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jul 2026 11:54hrs)
This incident was closed on Thursday, July 9th, 2026 at 11:54hrs.
This incident was closed on Thursday, July 9th, 2026 at 11:54hrs.
Update (09 Jul 2026 11:54hrs)
Work to restore service was completed at 11:50 on 09/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 11:50 on 09/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
396735: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:06hrs)
Status: Closed.
Location: Stanton Cross NN8.
Location: Stanton Cross NN8.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:06hrs)
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:06hrs.
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:06hrs.
401361: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:06hrs)
Status: Closed.
Location: Essex CB10 CB11.
Location: Essex CB10 CB11.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (09 Jul 2026 08:06hrs)
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:06hrs.
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:06hrs.
400041: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:05hrs)
Status: Closed.
Location: Doncaster DN11.
Location: Doncaster DN11.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:05hrs)
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:05hrs.
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:05hrs.
402309: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:05hrs)
Status: Closed.
Location: St Austell PL25.
Location: St Austell PL25.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:05hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:05hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:05hrs.
401722: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:05hrs)
Status: Closed.
Location: Sittingbourne ME9.
Location: Sittingbourne ME9.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:05hrs)
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:05hrs.
This Planned Maintenance was completed on Thursday, July 9th, 2026 at 08:05hrs.
402705: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:04hrs)
Status: Closed.
Location: Reading RG1 RG30.
Location: Reading RG1 RG30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:04hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:04hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:04hrs.
402709: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:04hrs)
Status: Closed.
Location: Derby DE1.
Location: Derby DE1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:04hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:04hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:04hrs.
402774: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:04hrs)
Status: Closed.
Location: York YO23.
Location: York YO23.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:04hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:04hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:04hrs.
402781: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:03hrs)
Status: Closed.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:03hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:03hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:03hrs.
402783: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:03hrs)
Status: Closed.
Location: Newport TF10.
Location: Newport TF10.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:03hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:03hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:03hrs.
402876: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:03hrs)
Status: Closed.
Location: Bramford IP8.
Location: Bramford IP8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jul 2026 08:03hrs)
This incident was closed on Thursday, July 9th, 2026 at 08:03hrs.
This incident was closed on Thursday, July 9th, 2026 at 08:03hrs.
403672: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jul 2026 18:19hrs)
Status: Closed.
Location: Maidenhead SL6.
Location: Maidenhead SL6.
We have a network incident in Maidenhead SL6 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Jul 2026 18:19hrs)
This incident was closed on Wednesday, July 8th, 2026 at 18:19hrs.
This incident was closed on Wednesday, July 8th, 2026 at 18:19hrs.
Update (08 Jul 2026 18:19hrs)
Following remote diagnostics and on-site investigations, we identified the cause of the service disruption as an overheated hardware component at the site.
The affected equipment has since recovered and is currently operating normally. We do not anticipate any further impact; however, we will continue to proactively monitor the equipment and review additional diagnostic data to help prevent a recurrence.
We appreciate your patience and understanding while we worked to restore service.
Following remote diagnostics and on-site investigations, we identified the cause of the service disruption as an overheated hardware component at the site.
The affected equipment has since recovered and is currently operating normally. We do not anticipate any further impact; however, we will continue to proactively monitor the equipment and review additional diagnostic data to help prevent a recurrence.
We appreciate your patience and understanding while we worked to restore service.
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