Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
390006: MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:36hrs)
Status: Currently open.
Location: Bedford SG17.
Location: Bedford SG17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 27/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393030: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:33hrs)
Status: Currently open.
Location: Derby DE3.
Location: Derby DE3.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392777: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:27hrs)
Status: Currently open.
Location: Bordon GU35.
Location: Bordon GU35.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392743: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:25hrs)
Status: Currently open.
Location: Shifnal TF11.
Location: Shifnal TF11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393668: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Apr 2026 15:51hrs)
Status: Closed.
Location: Corby, NN17, NN18.
Location: Corby, NN17, NN18.
We are aware of a network issue in Corby that is affecting phone and internet services.
This is a reoccurrence of an earlier fault. An engineer is on route to replace the equipment responsible and restore service as quickly as possible.
Please do not reset your equipment during this time.
This is a reoccurrence of an earlier fault. An engineer is on route to replace the equipment responsible and restore service as quickly as possible.
Please do not reset your equipment during this time.
Update (24 Apr 2026 15:51hrs)
This incident was closed on Friday, April 24th, 2026 at 15:51hrs.
This incident was closed on Friday, April 24th, 2026 at 15:51hrs.
Update (24 Apr 2026 15:51hrs)
The planned on-site card replacement has now been completed.
We are confident that this has resolved the ongoing issue.
The service will continue to be monitored as a precaution, however no further impact is anticipated.
Thank you for your patience while we worked to resolve this fault.
The planned on-site card replacement has now been completed.
We are confident that this has resolved the ongoing issue.
The service will continue to be monitored as a precaution, however no further impact is anticipated.
Thank you for your patience while we worked to resolve this fault.
Update (24 Apr 2026 12:20hrs)
We have confirmed that 54 customers are currently affected by this issue.
To restore service, we need to replace a full card. This work will temporarily impact around 300 customers.
The card replacement is scheduled for just after 14:00 today and will result in approximately 20 minutes of downtime for the additional customers.
We apologise for any inconvenience caused and appreciate your patience while we complete this work.
We have confirmed that 54 customers are currently affected by this issue.
To restore service, we need to replace a full card. This work will temporarily impact around 300 customers.
The card replacement is scheduled for just after 14:00 today and will result in approximately 20 minutes of downtime for the additional customers.
We apologise for any inconvenience caused and appreciate your patience while we complete this work.
393589: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Apr 2026 14:25hrs)
Status: Closed.
Location: CB23 Burghley Green.
Location: CB23 Burghley Green.
We have a network incident in Burghley Green affecting phone and internet services. Our team are looking into this and will provide an update by 03:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Apr 2026 14:25hrs)
This incident was closed on Friday, April 24th, 2026 at 14:25hrs.
This incident was closed on Friday, April 24th, 2026 at 14:25hrs.
Update (24 Apr 2026 14:25hrs)
Outage Resolution
Work to restore service was completed at 14:00 on 24/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Outage Resolution
Work to restore service was completed at 14:00 on 24/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Apr 2026 12:24hrs)
Our third party provider have advised that they have located damage to cables and are beginning a repair, there next update is expected at 13:30.
Our third party provider have advised that they have located damage to cables and are beginning a repair, there next update is expected at 13:30.
Update (24 Apr 2026 10:37hrs)
Third party engineers are now on site actively investigating this issue. We will provide a further update by 12:30.
Third party engineers are now on site actively investigating this issue. We will provide a further update by 12:30.
Update (24 Apr 2026 07:45hrs)
Good morning,
Our third-party partner that provides us with service in this area has arranged for an engineer to attend and investigate the issue. The engineer is expected to arrive at 10:00 this morning. We will provide a further update once checks have started, or by 11:00 at the latest
Good morning,
Our third-party partner that provides us with service in this area has arranged for an engineer to attend and investigate the issue. The engineer is expected to arrive at 10:00 this morning. We will provide a further update once checks have started, or by 11:00 at the latest
Update (24 Apr 2026 05:54hrs)
Due to resource complexity, it is taking longer than expected for the third party to dispatch an engineer to the area. We have escalated this matter and are currently awaiting an update.
We will provide a further update at 08:00.
Due to resource complexity, it is taking longer than expected for the third party to dispatch an engineer to the area. We have escalated this matter and are currently awaiting an update.
We will provide a further update at 08:00.
Update (24 Apr 2026 03:05hrs)
We are currently diagnosing the fault and are working in tandem with both a third-party supplier and our own engineers to troubleshoot and resolve the issue.
We will provide a further update at 06:00.
We are currently diagnosing the fault and are working in tandem with both a third-party supplier and our own engineers to troubleshoot and resolve the issue.
We will provide a further update at 06:00.
393593: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Apr 2026 12:47hrs)
Status: Closed.
Location: Oldland Common BS30.
Location: Oldland Common BS30.
We have a network incident in Oldland Common affecting internet services. Our team are looking into this and will provide an update by 10:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Apr 2026 12:47hrs)
This incident was closed on Friday, April 24th, 2026 at 12:47hrs.
This incident was closed on Friday, April 24th, 2026 at 12:47hrs.
Update (24 Apr 2026 12:27hrs)
We have identified this issue is on the network of our third party carrier who support our services in this area. they have an engineer actively investigating and we expect a further update by 13:00
We have identified this issue is on the network of our third party carrier who support our services in this area. they have an engineer actively investigating and we expect a further update by 13:00
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