Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
393589: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Apr 2026 01:27hrs)
Status: Currently open.
Location: CB23 Burghley Green.
Location: CB23 Burghley Green.
We have a network incident in Burghley Green affecting phone and internet services. Our team are looking into this and will provide an update by 03:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Apr 2026 05:54hrs)
Due to resource complexity, it is taking longer than expected for the third party to dispatch an engineer to the area. We have escalated this matter and are currently awaiting an update.
We will provide a further update at 08:00.
Due to resource complexity, it is taking longer than expected for the third party to dispatch an engineer to the area. We have escalated this matter and are currently awaiting an update.
We will provide a further update at 08:00.
Update (24 Apr 2026 03:05hrs)
We are currently diagnosing the fault and are working in tandem with both a third-party supplier and our own engineers to troubleshoot and resolve the issue.
We will provide a further update at 06:00.
We are currently diagnosing the fault and are working in tandem with both a third-party supplier and our own engineers to troubleshoot and resolve the issue.
We will provide a further update at 06:00.
392740: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 10:10hrs)
Status: Currently open.
Location: LS12 West Yorkshire.
Location: LS12 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392619: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 10:05hrs)
Status: Currently open.
Location: EX8 East Devon.
Location: EX8 East Devon.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392604: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 10:02hrs)
Status: Currently open.
Location: EX39 Devon and Torbay.
Location: EX39 Devon and Torbay.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392583: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:57hrs)
Status: Currently open.
Location: BA5 & BA8 Somerset.
Location: BA5 & BA8 Somerset.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392575 : THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:49hrs)
Status: Currently open.
Location: CM2, CM23 Chelmsford.
Location: CM2, CM23 Chelmsford.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392573: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:47hrs)
Status: Currently open.
Location: DN14 Yorkshire.
Location: DN14 Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392556: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:46hrs)
Status: Currently open.
Location: BS34 BS34, BS7, BS10 Bristol.
Location: BS34 BS34, BS7, BS10 Bristol.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383579: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:42hrs)
Status: Currently open.
Location: NN17 3GU NN17 3GQ NN17 3NE NN17 3GJ NN17 3GSNN18 Northamptonshire, Corby.
Location: NN17 3GU NN17 3GQ NN17 3NE NN17 3GJ NN17 3GSNN18 Northamptonshire, Corby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391815: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:39hrs)
Status: Currently open.
Location: SN7 Oxfordshire, GL7 Gloucestershire.
Location: SN7 Oxfordshire, GL7 Gloucestershire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391799: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:37hrs)
Status: Currently open.
Location: SP10 , SP11 Andover.
Location: SP10 , SP11 Andover.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391798: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(23 Apr 2026 09:35hrs)
Status: Currently open.
Location: SN1, SN17AE, SN17BZ, SN3, SN4 Swindon.
Location: SN1, SN17AE, SN17BZ, SN3, SN4 Swindon.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391796: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Apr 2026 09:34hrs)
Status: Currently open.
Location: OX1, OX14 Abington.
Location: OX1, OX14 Abington.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386418 MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:21hrs)
Status: Currently open.
Location: London E3,E9.
Location: London E3,E9.
There is essential party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393590: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Apr 2026 06:20hrs)
Status: Closed.
Location: CM3 Hatfield Peverel.
Location: CM3 Hatfield Peverel.
We have a network incident in Hatfield Peverel affecting phone and internet services. Our team are looking into this and will provide an update by 06:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Apr 2026 06:20hrs)
This incident was closed on Friday, April 24th, 2026 at 06:20hrs.
This incident was closed on Friday, April 24th, 2026 at 06:20hrs.
Update (24 Apr 2026 04:16hrs)
Following an investigation into the site outage, we have identified that the issue was caused by planned third-party works. The site has since been restored; however, intermittent drops may still occur until the planned works conclude at 06:00.
We apologise for any inconvenience caused.
Following an investigation into the site outage, we have identified that the issue was caused by planned third-party works. The site has since been restored; however, intermittent drops may still occur until the planned works conclude at 06:00.
We apologise for any inconvenience caused.
387520: MAINTENANCE AFFECTING SERVICES Last updated:(23 Apr 2026 14:03hrs)
Status: Closed.
Location: BS6 Bristol.
Location: BS6 Bristol.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Apr 2026 14:03hrs)
This Planned Maintenance was completed on Thursday, April 23rd, 2026 at 14:03hrs.
This Planned Maintenance was completed on Thursday, April 23rd, 2026 at 14:03hrs.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
