Incidents and Planned Maintenance
There are 32 incidents or planned maintenances that may be affecting customers on our network.
398155: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 15:10hrs)
Status: Currently open.
Location: CT5 Kent.
Location: CT5 Kent.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397863: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 15:07hrs)
Status: Currently open.
Location: DE24, DE72 Bolton Moore, Derby.
Location: DE24, DE72 Bolton Moore, Derby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397862: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 15:05hrs)
Status: Currently open.
Location: SY8 Shropshire.
Location: SY8 Shropshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397401: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:54hrs)
Status: Currently open.
Location: CT14, CT3, CT13 Kent, Dover.
Location: CT14, CT3, CT13 Kent, Dover.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396958: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:50hrs)
Status: Currently open.
Location: SO50 Hampshire.
Location: SO50 Hampshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396847: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:48hrs)
Status: Currently open.
Location: SS16 Essex.
Location: SS16 Essex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396844: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:46hrs)
Status: Currently open.
Location: SO22 & SO24 Winchester.
Location: SO22 & SO24 Winchester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396956 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:25hrs)
Status: Currently open.
Location: ME4 Medway, ME5 Chatham.
Location: ME4 Medway, ME5 Chatham.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396954: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:23hrs)
Status: Currently open.
Location: TN12 Tonbridge, TN27 Kent.
Location: TN12 Tonbridge, TN27 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396953: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:21hrs)
Status: Currently open.
Location: ME13 Kent, ME13 Feversham.
Location: ME13 Kent, ME13 Feversham.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396952 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:19hrs)
Status: Currently open.
Location: TN30 Tenterden.
Location: TN30 Tenterden.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396951:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:17hrs)
Status: Currently open.
Location: TN28 Littlestone on Sea.
Location: TN28 Littlestone on Sea.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396950: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:16hrs)
Status: Currently open.
Location: TN21 East Sussex.
Location: TN21 East Sussex.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396936: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:15hrs)
Status: Currently open.
Location: ME16, ME15 Kent.
Location: ME16, ME15 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396935: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:12hrs)
Status: Currently open.
Location: ME19 Kent.
Location: ME19 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396057 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:10hrs)
Status: Currently open.
Location: CT5 Kent.
Location: CT5 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396006 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 12:09hrs)
Status: Currently open.
Location: CT3 Canterbury, CT16 Dover.
Location: CT3 Canterbury, CT16 Dover.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396002: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:25hrs)
Status: Currently open.
Location: DA11 Gravesend, DA10 Ebbsfleet, ME3 Medway.
Location: DA11 Gravesend, DA10 Ebbsfleet, ME3 Medway.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395999: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:22hrs)
Status: Currently open.
Location: ME8 Kent.
Location: ME8 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395987:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:21hrs)
Status: Currently open.
Location: CT9, CT10, CT12 Kent.
Location: CT9, CT10, CT12 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395984: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:16hrs)
Status: Currently open.
Location: CT12 Kent.
Location: CT12 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395968: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:14hrs)
Status: Currently open.
Location: CT21 Folkestone.
Location: CT21 Folkestone.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395966: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:04hrs)
Status: Currently open.
Location: ME5, ME7 Chatham ME1 Kent.
Location: ME5, ME7 Chatham ME1 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395962: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 10:02hrs)
Status: Currently open.
Location: ME9, ME10, ME12 Kent.
Location: ME9, ME10, ME12 Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395960: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 09:54hrs)
Status: Currently open.
Location: CT3 Canterbury.
Location: CT3 Canterbury.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395959: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 09:23hrs)
Status: Currently open.
Location: TN23 TN24 TN26 Ashford, TN27 Charing, Kent.
Location: TN23 TN24 TN26 Ashford, TN27 Charing, Kent.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395957: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 09:19hrs)
Status: Currently open.
Location: TN37, TN39, TN40 East Sussex, TN34, TN37 Hastings,.
Location: TN37, TN39, TN40 East Sussex, TN34, TN37 Hastings,.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 29/05/2026 and 07:00 on Saturday 30/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
398296: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(30 May 2026 03:20hrs)
Status: Closed.
Location: London NW6.
Location: London NW6.
We have a network incident in London NW6 affecting phone and internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (30 May 2026 03:20hrs)
This incident was closed on Saturday, May 30th, 2026 at 03:20hrs.
This incident was closed on Saturday, May 30th, 2026 at 03:20hrs.
Update (30 May 2026 03:20hrs)
Our engineer has successfully completed the on-site equipment replacement, and services were restored at 02:16.
We have continued to monitor the situation and can confirm that all services have remained stable with no further disruption.
At this time, we are confident the issue has been fully resolved, and we will continue with standard monitoring.
Thank you for your patience while we worked to restore service.
Our engineer has successfully completed the on-site equipment replacement, and services were restored at 02:16.
We have continued to monitor the situation and can confirm that all services have remained stable with no further disruption.
At this time, we are confident the issue has been fully resolved, and we will continue with standard monitoring.
Thank you for your patience while we worked to restore service.
Update (30 May 2026 01:11hrs)
Our field engineer is currently on site carrying out troubleshooting with the local equipment. During this time, you may experience intermittent service as we work to identify and resolve the issue.
Thank you for your patience and understanding.
Our field engineer is currently on site carrying out troubleshooting with the local equipment. During this time, you may experience intermittent service as we work to identify and resolve the issue.
Thank you for your patience and understanding.
Update (29 May 2026 19:57hrs)
Following extensive remote diagnostics, we have been unable to resolve the issue remotely. As a result, a site visit is required to carry out physical checks on critical on-site equipment.
An engineer has been scheduled to attend, with a current estimated time of arrival (ETA) of 23:30.
Thank you for your patience and understanding.
Following extensive remote diagnostics, we have been unable to resolve the issue remotely. As a result, a site visit is required to carry out physical checks on critical on-site equipment.
An engineer has been scheduled to attend, with a current estimated time of arrival (ETA) of 23:30.
Thank you for your patience and understanding.
398285: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 May 2026 22:14hrs)
Status: Closed.
Location: Rushcliffe NG11.
Location: Rushcliffe NG11.
We have a network incident in Rushcliffe NG11 affecting phone and internet services. Our team are looking into this and will provide an update by 19:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 May 2026 22:14hrs)
This incident was closed on Friday, May 29th, 2026 at 22:14hrs.
This incident was closed on Friday, May 29th, 2026 at 22:14hrs.
Update (29 May 2026 22:13hrs)
We have received confirmation from our third-party vendor that the faulty equipment at the exchange has been successfully replaced, and service was restored at 21:30.
We have also carried out further checks on our side and can confirm that all services are now operating as expected. At this time, we do not anticipate any further impact.
Thank you for your patience while this issue was being resolved.
We have received confirmation from our third-party vendor that the faulty equipment at the exchange has been successfully replaced, and service was restored at 21:30.
We have also carried out further checks on our side and can confirm that all services are now operating as expected. At this time, we do not anticipate any further impact.
Thank you for your patience while this issue was being resolved.
Update (29 May 2026 19:54hrs)
We have received an update from our third-party vendor confirming that their on-site engineer is currently awaiting the arrival of a required part before they can proceed with resolving the fault.
We will provide a further update as soon as we receive more information from the vendor.
Thank you for your patience.
We have received an update from our third-party vendor confirming that their on-site engineer is currently awaiting the arrival of a required part before they can proceed with resolving the fault.
We will provide a further update as soon as we receive more information from the vendor.
Thank you for your patience.
Update (29 May 2026 17:46hrs)
We have identified that the issue is not originating within our systems, but from one of our third-party network providers.
We are currently awaiting further updates from the vendor and are actively following up to obtain more information as soon as possible.
We will continue to keep this incident post updated until we receive confirmation that the issue has been fully resolved by the third party.
Thank you for your patience and understanding.
We have identified that the issue is not originating within our systems, but from one of our third-party network providers.
We are currently awaiting further updates from the vendor and are actively following up to obtain more information as soon as possible.
We will continue to keep this incident post updated until we receive confirmation that the issue has been fully resolved by the third party.
Thank you for your patience and understanding.
398226: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 May 2026 15:43hrs)
Status: Closed.
Location: Rushcliffe NG11.
Location: Rushcliffe NG11.
We have a network incident in the Rushcliffe NG11 area, affecting phone and internet services. Our team are looking into this and will provide an update by 15:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 May 2026 15:43hrs)
This incident was closed on Friday, May 29th, 2026 at 15:43hrs.
This incident was closed on Friday, May 29th, 2026 at 15:43hrs.
Update (29 May 2026 15:42hrs)
We identified that the issue is not within our systems, but originated from one of our third-party network providers.
Work to restore service was completed at 15:09 on 29/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We identified that the issue is not within our systems, but originated from one of our third-party network providers.
Work to restore service was completed at 15:09 on 29/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
