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Incidents and Planned Maintenance

There are 18 incidents or planned maintenances that may be affecting customers on our network.

396409: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:50hrs)
Status: Currently open.
Location: AB51 AB32 AB31 AB15 AB22 AB23 AB13 AB21 NW10 B49 GU11 MK45 SP11 NG3 BN18 TN23 TN24 RM15 HP22 YO13.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398157: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:45hrs)
Status: Currently open.
Location: Banbury OX15 OX16 Southam CV47 OX15 Middleton Cheney OX17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397634: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:43hrs)
Status: Currently open.
Location: Hampshire PO15 SO15 SO30 SO31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397633: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:43hrs)
Status: Currently open.
Location: Harrogate HG4 HG3 HG1 HG5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397631: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:41hrs)
Status: Currently open.
Location: Polegate BN24 BN23 BN26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397624: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:40hrs)
Status: Currently open.
Location: Alcester B49 Redditch B98.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397623: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:40hrs)
Status: Currently open.
Location: Suffolk IP14 IP30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396463: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:39hrs)
Status: Currently open.
Location: Cardiff CF71 Pontypool NP4 NP44 Blackwood NP12 Ebbw Vale NP23.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396120: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:37hrs)
Status: Currently open.
Location: Pontefract WF8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.

During this period, some customers will experience a total loss of service until OFNL has completed the planned works.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS   Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
396844: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:34hrs)
Status: Closed.
Location: SO22 & SO24 Winchester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:34hrs)
This incident was closed on Monday, June 1st, 2026 at 08:34hrs.
396847: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:34hrs)
Status: Closed.
Location: SS16 Essex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:34hrs)
This incident was closed on Monday, June 1st, 2026 at 08:34hrs.
396958: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:34hrs)
Status: Closed.
Location: SO50 Hampshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:34hrs)
This incident was closed on Monday, June 1st, 2026 at 08:34hrs.
397401: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:33hrs)
Status: Closed.
Location: CT14, CT3, CT13 Kent, Dover.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:33hrs)
This incident was closed on Monday, June 1st, 2026 at 08:33hrs.
397862: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:33hrs)
Status: Closed.
Location: SY8 Shropshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:33hrs)
This Planned Maintenance was completed on Monday, June 1st, 2026 at 08:33hrs.
397863: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:32hrs)
Status: Closed.
Location: DE24, DE72 Bolton Moore, Derby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:32hrs)
This incident was closed on Monday, June 1st, 2026 at 08:32hrs.
398155: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Jun 2026 08:32hrs)
Status: Closed.
Location: CT5 Kent.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Jun 2026 08:32hrs)
This incident was closed on Monday, June 1st, 2026 at 08:32hrs.

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