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Incidents and Planned Maintenance

There are 16 incidents or planned maintenances that may be affecting customers on our network.

375509: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 09:36hrs)
Status: Currently open.
Location: Peterborough PE1 PE4.
here is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
375165/375284: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 09:28hrs)
Status: Currently open.
Location: Multiple areas SG8 CB23 PE19 CB6 CB7 PE13 PE30 PE31 PE15.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
372333: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 09:10hrs)
Status: Currently open.
Location: Bracknell RG12 RG42 SO14 RG40.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
370279: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 09:07hrs)
Status: Currently open.
Location: Bradford BD6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
370274: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 09:03hrs)
Status: Currently open.
Location: Birmingham B16 B15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
357927: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 09:00hrs)
Status: Currently open.
Location: Pontefract WF8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374248: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 08:58hrs)
Status: Currently open.
Location: Aberdeenshire AB51.
There is essential third party maintenance taking place between the hours of 21:00 on Tuesday 02/12/2025 and 08:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374245: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 08:55hrs)
Status: Currently open.
Location: Inverness IV2 Aviemore PH22.
There is essential third party maintenance taking place between the hours of 21:00 on Tuesday 02/12/2025 and 08:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
369604: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Dec 2025 11:36hrs)
Status: Currently open.
Location: HR1 Hereford.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 02/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
359748: INCIDENT AFFECTING INTERNET SERVICES   Last updated:(02 Dec 2025 16:15hrs)
Status: Closed.
Location: HR1 Hereford.
We have a network incident in Hereford affecting phone and internet services. Our team are looking into this and will provide an update by 18:00

Please do not reset your equipment.
Update (02 Dec 2025 16:15hrs)
This incident was closed on Tuesday, December 2nd, 2025 at 16:15hrs.
Update (02 Dec 2025 16:15hrs)
Outage has been resolved. Planned works on this site took longer than expected to complete.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
375672: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 08:41hrs)
Status: Closed.
Location: Glasgow G71 G74 G75 Carfin ML1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Dec 2025 08:41hrs)
This incident was closed on Tuesday, December 2nd, 2025 at 08:41hrs.
371229:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 08:40hrs)
Status: Closed.
Location: EH21 East Lothian Scotland.
There is essential third party maintenance taking place between the hours of 22:00 on Monday 01/12/2025 and 06:00 on Tuesday 02/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Dec 2025 08:40hrs)
This Planned Maintenance was completed on Tuesday, December 2nd, 2025 at 08:40hrs.
375458: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 08:01hrs)
Status: Closed.
Location: YO7 Thirsk.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Dec 2025 08:01hrs)
This incident was closed on Tuesday, December 2nd, 2025 at 08:01hrs.
372918: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 08:00hrs)
Status: Closed.
Location: N1, N1C, SE16.
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 01/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Dec 2025 08:00hrs)
This Planned Maintenance was completed on Tuesday, December 2nd, 2025 at 08:00hrs.
375096:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 07:49hrs)
Status: Closed.
Location: CM6 CM23 CB2 CB25 CB5 CM22 CM77 CM6 CM22 CB11 CB10 CB22.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Dec 2025 07:49hrs)
This Planned Maintenance was completed on Tuesday, December 2nd, 2025 at 07:49hrs.
375378: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Dec 2025 07:48hrs)
Status: Closed.
Location: CB23 PE19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Dec 2025 07:48hrs)
This Planned Maintenance was completed on Tuesday, December 2nd, 2025 at 07:48hrs.

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