Incidents and Planned Maintenance

There are 20 incidents or planned maintenances that may be affecting customers on our network.

377802: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(07 Jan 2026 11:49hrs)
Status: Currently open.
Location: Peterborough PE24 PE26.
We are currently experiencing a network incident affecting phone and internet services in the PE24 and PE26 areas.

This disruption is due to planned engineering works that have exceeded their expected duration, resulting in a longer-than-anticipated outage. Additional plots beyond the original scope have also been impacted.

Our on-site fibre engineering team is actively working to repair the damaged fibre and restore services as quickly as possible. We will provide a further update by 16:00.

Please do not reset your equipment.
No updates for this incident yet.
376780: MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:45hrs)
Status: Currently open.
Location: TN37 East Sussex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376689: MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:43hrs)
Status: Currently open.
Location: SP4 Laverton.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376639: MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:42hrs)
Status: Currently open.
Location: TN23 Ashford.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
379531: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:40hrs)
Status: Currently open.
Location: GL50, GL51 Cheltenham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
378310 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:37hrs)
Status: Currently open.
Location: HX3 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
377965 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:34hrs)
Status: Currently open.
Location: B24 Birmingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376719: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:33hrs)
Status: Currently open.
Location: BN3 Brighton and Hove.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376004: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 09:30hrs)
Status: Currently open.
Location: BN24 , BN26 East Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374478: MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 08:43hrs)
Status: Currently open.
Location: GU51 and RG27 Hampshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374270 : MAINTENANCE AFFECTING SERVICES   Last updated:(06 Jan 2026 09:22hrs)
Status: Currently open.
Location: DE24 East Midlands.
There is essential maintenance taking place between the hours of 09:00 and 16:00. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
377802 : MAINTENANCE AFFECTING SERVICES   Last updated:(06 Jan 2026 09:17hrs)
Status: Currently open.
Location: PE26, PE28 Cambridge.
There is essential maintenance taking place between the hours of 08:00 and 15:00 on Wednesday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
378685: MAINTENANCE AFFECTING SERVICES   Last updated:(05 Jan 2026 09:34hrs)
Status: Currently open.
Location: B16 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 06/01/2025.Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374262 : MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 10:28hrs)
Status: Closed.
Location: AB13 Aberdeen.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 10:28hrs)
This Planned Maintenance was completed on Wednesday, January 7th, 2026 at 10:28hrs.
372229 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 08:50hrs)
Status: Closed.
Location: BN24 , BN26 East Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 08:50hrs)
This Planned Maintenance was completed on Wednesday, January 7th, 2026 at 08:50hrs.
374953: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 08:50hrs)
Status: Closed.
Location: B61 Bromsgrove.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 08:50hrs)
This Planned Maintenance was completed on Wednesday, January 7th, 2026 at 08:50hrs.
376344 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 08:49hrs)
Status: Closed.
Location: YO23 York.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 08:49hrs)
This Planned Maintenance was completed on Wednesday, January 7th, 2026 at 08:49hrs.
378141 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 08:44hrs)
Status: Closed.
Location: RG12,RG42, RG40 SO14 Bracknell.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 08:44hrs)
This Planned Maintenance was completed on Wednesday, January 7th, 2026 at 08:44hrs.
379607: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 08:38hrs)
Status: Closed.
Location: Bedfordshire, SG15.
There is essential emergency maintenance taking place between the hours 08:00 until 17:00 on 06/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 08:38hrs)
This incident was closed on Wednesday, January 7th, 2026 at 08:38hrs.
375895: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(07 Jan 2026 07:21hrs)
Status: Closed.
Location: CO5 Colchester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Jan 2026 07:21hrs)
This Planned Maintenance was completed on Wednesday, January 7th, 2026 at 07:21hrs.

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