Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
398192: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:37hrs)
Status: Currently open.
Location: Nottingham NG3.
Location: Nottingham NG3.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 23/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396546: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:34hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 23/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398547: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:33hrs)
Status: Currently open.
Location: Oxfordshire OX44.
Location: Oxfordshire OX44.
There is maintenance taking place between the hours of 08:00 and 17:00 on 23/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
396541: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:32hrs)
Status: Currently open.
Location: Horsham RH14.
Location: Horsham RH14.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 23/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396538: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:30hrs)
Status: Currently open.
Location: Burgess Hill RH15.
Location: Burgess Hill RH15.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 23/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399425: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:27hrs)
Status: Currently open.
Location: Central Bedfordshire MK45.
Location: Central Bedfordshire MK45.
There is maintenance taking place between the hours of 02:00 and 03:00 on 23/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
399236: MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:25hrs)
Status: Currently open.
Location: Camborne TR14.
Location: Camborne TR14.
There is maintenance taking place between the hours of 00:00 and 06:00 on 23/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
401247: INCIDENT AFFECTING INTERNET SERVICES Last updated:(22 Jun 2026 11:30hrs)
Status: Closed.
Location: Peterborough PE7, Rochford SS4, Telford TF4.
Location: Peterborough PE7, Rochford SS4, Telford TF4.
We have a network incident in Peterborough PE7, Rochford SS4 and Telford TF4 affecting Internet services. Our team are looking into this and will provide an update by 09:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Jun 2026 11:30hrs)
This incident was closed on Monday, June 22nd, 2026 at 11:30hrs.
This incident was closed on Monday, June 22nd, 2026 at 11:30hrs.
Update (22 Jun 2026 11:30hrs)
Following further discussions with our third-party vendor, we are now confident that services will remain stable, with no further impact expected.
We appreciate your patience while we worked to resolve this issue. Any remaining faults should now be addressed individually through the usual procedures and support channels.
Following further discussions with our third-party vendor, we are now confident that services will remain stable, with no further impact expected.
We appreciate your patience while we worked to resolve this issue. Any remaining faults should now be addressed individually through the usual procedures and support channels.
Update (22 Jun 2026 11:11hrs)
Following ongoing work with our third-party vendor, services have now been restored across all sites, and we are seeing continued recovery for affected customers.
We are continuing our investigation to determine the root cause of this incident and will closely monitor services to ensure stability.
This incident notice will remain open while our investigation is ongoing, and we will provide further updates as required.
Following ongoing work with our third-party vendor, services have now been restored across all sites, and we are seeing continued recovery for affected customers.
We are continuing our investigation to determine the root cause of this incident and will closely monitor services to ensure stability.
This incident notice will remain open while our investigation is ongoing, and we will provide further updates as required.
Update (22 Jun 2026 10:40hrs)
Following collaboration with our third-party vendor, we are now seeing service restoration begin in the PE7 area.
We will continue working closely with the vendor to restore service to the remaining affected areas as quickly as possible.
Following collaboration with our third-party vendor, we are now seeing service restoration begin in the PE7 area.
We will continue working closely with the vendor to restore service to the remaining affected areas as quickly as possible.
Update (22 Jun 2026 09:48hrs)
Our third-party vendor is actively working to resolve the issue from their side. We remain in close communication with them and are receiving regular updates on their progress.
In the meantime, we will continue to monitor the situation on our end. Thank you for your patience.
Our third-party vendor is actively working to resolve the issue from their side. We remain in close communication with them and are receiving regular updates on their progress.
In the meantime, we will continue to monitor the situation on our end. Thank you for your patience.
Update (22 Jun 2026 08:30hrs)
We have identified that the issue currently resides with a third-party vendor. The matter has been escalated to their highest level of support, and we are awaiting their response.
We are actively monitoring the situation and will provide an update as soon as we receive any meaningful information.
Thank you for your patience while we work to resolve this incident.
We have identified that the issue currently resides with a third-party vendor. The matter has been escalated to their highest level of support, and we are awaiting their response.
We are actively monitoring the situation and will provide an update as soon as we receive any meaningful information.
Thank you for your patience while we work to resolve this incident.
397801 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:22hrs)
Status: Closed.
Location: Peterborough PE7, Billingshurst RH14, Rochford SS4, Telford TF4.
Location: Peterborough PE7, Billingshurst RH14, Rochford SS4, Telford TF4.
There is maintenance taking place between the hours of 00:00 and 06:00 on 22/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (22 Jun 2026 08:22hrs)
This Planned Maintenance was completed on Monday, June 22nd, 2026 at 08:22hrs.
This Planned Maintenance was completed on Monday, June 22nd, 2026 at 08:22hrs.
399835 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Jun 2026 08:22hrs)
Status: Closed.
Location: Thornbury BS35.
Location: Thornbury BS35.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 22/06/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (22 Jun 2026 08:22hrs)
This incident was closed on Monday, June 22nd, 2026 at 08:22hrs.
This incident was closed on Monday, June 22nd, 2026 at 08:22hrs.
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