Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
374270:MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 09:46hrs)
Status: Currently open.
Location: DE24 Derby.
Location: DE24 Derby.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374250: MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 09:43hrs)
Status: Currently open.
Location: IV2 Inverness.
Location: IV2 Inverness.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371979: MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 09:40hrs)
Status: Currently open.
Location: PE26, PE28 Cambridge.
Location: PE26, PE28 Cambridge.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369675: MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 09:32hrs)
Status: Currently open.
Location: LE17 Lutterworth.
Location: LE17 Lutterworth.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374955: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:59hrs)
Status: Currently open.
Location: BA1 Bath.
Location: BA1 Bath.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374220: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:55hrs)
Status: Currently open.
Location: LE1 & LE3 Leicester.
Location: LE1 & LE3 Leicester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374076:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:53hrs)
Status: Currently open.
Location: YO23 York.
Location: YO23 York.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374075: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:51hrs)
Status: Currently open.
Location: LE2 Oadby.
Location: LE2 Oadby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370644:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:49hrs)
Status: Currently open.
Location: LS29 West Yorkshire.
Location: LS29 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373127 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:47hrs)
Status: Currently open.
Location: CV8 Warwickshire.
Location: CV8 Warwickshire.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376032: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Dec 2025 17:14hrs)
Status: Closed.
Location: Dawlish EX7.
Location: Dawlish EX7.
We have a network incident in Dawlish EX7 affecting phone and internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Dec 2025 17:14hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 17:14hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 17:14hrs.
Update (03 Dec 2025 17:12hrs)
Work to restore service was completed at 16:52 on 03/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 16:52 on 03/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Cardiff
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