seethelight

Update (29 Jun 2026 19:31hrs)
This incident was closed on Monday, June 29th, 2026 at 19:31hrs.

Update (29 Jun 2026 19:30hrs)
Work to restore service was completed at 18:44:18 on 29/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (29 Jun 2026 14:53hrs)
Joint testing has helped narrow down the location of a fibre break in a BT chamber.

Due to the depth and location of the chamber we are involving a specialist fibre crew with appropriate skills for working safely at depth/in enclosed spaces.

We will provide a further update by 17:00 or sooner if possible.

Update (29 Jun 2026 10:53hrs)
We are arranging a joint visit between our own engineers and engineers from our third-party supplier, to investigate the problem.

Our current ETA for our engineers is 13:00.

We will provide further a update by 13:00 or as soon as new information becomes available.

Update (29 Jun 2026 08:14hrs)
We are continuing to work closely with our third-party supplier to resolve this issue.

The issue has been escalated with our supplier.

We are continuing to monitor the situation and will provide further a update by 10:00 or as soon as new information becomes available.

Update (28 Jun 2026 18:50hrs)
Due to the complexity of this fault, our engineers were unable to resolve the issue today. The matter has now been escalated through the appropriate channels to bring services back online asap.
We will continue to monitor the situation closely and provide further updates as soon as new information becomes available.

Update (28 Jun 2026 13:20hrs)
We are continuing to work closely with a third-party supplier to resolve this issue. Due to the complexity of the network, resolution is taking longer than initially anticipated.

We sincerely apologise for any inconvenience caused and appreciate your patience while we work to restore services. Engineers are currently on-site and actively working to resolve the issue as quickly as possible.

We will provide further updates as soon as more information becomes available later today.

Update (27 Jun 2026 21:13hrs)
The third-party supplier has arranged for an engineer to investigate the equipment outside of our network that supplies this area.

We will continue to provide updates as soon as they become available.

Update (27 Jun 2026 11:57hrs)
We are continuing to work with our third-party supplier to implement a fix for this issue. At present, we are awaiting their engineers to attend site and carry out the required work on their equipment to restore services.

We will provide further information as it becomes available to us.

Update (26 Jun 2026 17:17hrs)
Our engineers have completed testing and cannot find fault within our purview.

We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.

Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.

Further updates will be provided as more information becomes available.

Update (26 Jun 2026 13:39hrs)
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.

Additional updates will be provided as soon as more information becomes available.

Update (26 Jun 2026 10:24hrs)
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.

This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.

Further updates will be provided as more information becomes available.

Update (29 Jun 2026 08:21hrs)
This Planned Maintenance was completed on Monday, June 29th, 2026 at 08:21hrs.

Update (29 Jun 2026 08:20hrs)
This incident was closed on Monday, June 29th, 2026 at 08:20hrs.

Update (29 Jun 2026 08:20hrs)
This incident was closed on Monday, June 29th, 2026 at 08:20hrs.

Update (29 Jun 2026 08:18hrs)
This Planned Maintenance was completed on Monday, June 29th, 2026 at 08:18hrs.

Update (29 Jun 2026 08:17hrs)
This incident was closed on Monday, June 29th, 2026 at 08:17hrs.