Incidents and Planned Maintenance
There are 25 incidents or planned maintenances that may be affecting customers on our network.
392400: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:34hrs)
Status: Currently open.
Location: South End on Sea SS3.
Location: South End on Sea SS3.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389315: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:33hrs)
Status: Currently open.
Location: Exeter EX1, EX4.
Location: Exeter EX1, EX4.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394712: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:30hrs)
Status: Currently open.
Location: London SM6, N1C, CR0, EC1A, SW9, W3.
Location: London SM6, N1C, CR0, EC1A, SW9, W3.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394496: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:29hrs)
Status: Currently open.
Location: London SM6, N1C, CR0, EC1A, SW9, W3,.
Location: London SM6, N1C, CR0, EC1A, SW9, W3,.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394396: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:25hrs)
Status: Currently open.
Location: Boston PE22.
Location: Boston PE22.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394388: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:23hrs)
Status: Currently open.
Location: South End on Sea SS3.
Location: South End on Sea SS3.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392618: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:19hrs)
Status: Currently open.
Location: Williton TA23, TA4 Birmingham B4 Cambridge CB25 South Brent TQ10 Kingsbridge TQ7 Liverpool L2.
Location: Williton TA23, TA4 Birmingham B4 Cambridge CB25 South Brent TQ10 Kingsbridge TQ7 Liverpool L2.
There is essential third party maintenance taking place between the hours of 23:00 and 05:00 Wednesday - Thursday 06/05/2026 to 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393469: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:19hrs)
Status: Currently open.
Location: Bournemouth BH21.
Location: Bournemouth BH21.
There is essential third party maintenance taking place between the hours of 23:00 and 06:00 Wednesday - Thursday 06/05/2026 to 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395009 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 May 2026 12:39hrs)
Status: Currently open.
Location: Polegate BN24 , BN26.
Location: Polegate BN24 , BN26.
We have a network incident in Polegate BN24 , BN26 affecting internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (06 May 2026 08:02hrs)
Our third arty provider has arranged for engineers to reattend today at 10:00, we hope to have an update by 11:00
Our third arty provider has arranged for engineers to reattend today at 10:00, we hope to have an update by 11:00
Update (06 May 2026 00:28hrs)
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 08:00.
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 08:00.
Update (05 May 2026 20:18hrs)
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 22:00.
Our third-party carrier's engineers do not have any significant update at this time. We will provide our next update at 22:00.
Update (05 May 2026 18:37hrs)
The third-party carrier's engineers have identified a problem with a fibre optic cable. The are continuing to work on the problem. We will provide our next update at 20:00.
The third-party carrier's engineers have identified a problem with a fibre optic cable. The are continuing to work on the problem. We will provide our next update at 20:00.
Update (05 May 2026 16:08hrs)
The third-party carrier responsible for the affected circuit has engineers travelling to a local exchange site to examine their equipment. Their current ETA is 18:00. We will provide our next update at 18:00.
The third-party carrier responsible for the affected circuit has engineers travelling to a local exchange site to examine their equipment. Their current ETA is 18:00. We will provide our next update at 18:00.
Update (05 May 2026 14:36hrs)
We now see this issue is on the network of a third party carrier who supports our services in this area, we are working with them and hope to have another update by 16:00
We now see this issue is on the network of a third party carrier who supports our services in this area, we are working with them and hope to have another update by 16:00
390716: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:04hrs)
Status: Currently open.
Location: Maidstone TN27.
Location: Maidstone TN27.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389977: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:03hrs)
Status: Currently open.
Location: Ely CB6, CB7.
Location: Ely CB6, CB7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392728: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:03hrs)
Status: Currently open.
Location: Coventry CV7.
Location: Coventry CV7.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390735: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 10:24hrs)
Status: Closed.
Location: Ashford TN24.
Location: Ashford TN24.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 10:24hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 10:24hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 10:24hrs.
394349: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 10:05hrs)
Status: Closed.
Location: Basildon SS16.
Location: Basildon SS16.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 07/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 10:05hrs)
This incident was closed on Wednesday, May 6th, 2026 at 10:05hrs.
This incident was closed on Wednesday, May 6th, 2026 at 10:05hrs.
394329: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:11hrs)
Status: Closed.
Location: Rotherham S62, S63.
Location: Rotherham S62, S63.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:11hrs)
This incident was closed on Wednesday, May 6th, 2026 at 09:11hrs.
This incident was closed on Wednesday, May 6th, 2026 at 09:11hrs.
394328: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:11hrs)
Status: Closed.
Location: Nottinghamshire DN22.
Location: Nottinghamshire DN22.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:11hrs)
This incident was closed on Wednesday, May 6th, 2026 at 09:11hrs.
This incident was closed on Wednesday, May 6th, 2026 at 09:11hrs.
392949:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:10hrs)
Status: Closed.
Location: Towcester NN12.
Location: Towcester NN12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:10hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:10hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:10hrs.
392813: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:09hrs)
Status: Closed.
Location: Hartlepool TS26, TS27.
Location: Hartlepool TS26, TS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:09hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:09hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:09hrs.
391119: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:09hrs)
Status: Closed.
Location: Pevensey BN23, BN24.
Location: Pevensey BN23, BN24.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:09hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:09hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:09hrs.
394338: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:08hrs)
Status: Closed.
Location: Goole DN14.
Location: Goole DN14.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:08hrs)
This incident was closed on Wednesday, May 6th, 2026 at 09:08hrs.
This incident was closed on Wednesday, May 6th, 2026 at 09:08hrs.
394367: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:08hrs)
Status: Closed.
Location: London TW8, TW9, NW6, SE1 Wandsworth SW18.
Location: London TW8, TW9, NW6, SE1 Wandsworth SW18.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:08hrs)
This incident was closed on Wednesday, May 6th, 2026 at 09:08hrs.
This incident was closed on Wednesday, May 6th, 2026 at 09:08hrs.
394342: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:07hrs)
Status: Closed.
Location: South Humberside DN19, DN33.
Location: South Humberside DN19, DN33.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:07hrs)
This incident was closed on Wednesday, May 6th, 2026 at 09:07hrs.
This incident was closed on Wednesday, May 6th, 2026 at 09:07hrs.
392707: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:05hrs)
Status: Closed.
Location: Norfolk NR9 NR18.
Location: Norfolk NR9 NR18.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:05hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:05hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:05hrs.
392530: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:03hrs)
Status: Closed.
Location: Hampshire RG26.
Location: Hampshire RG26.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:03hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:03hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:03hrs.
392722: MAINTENANCE AFFECTING SERVICES Last updated:(06 May 2026 09:03hrs)
Status: Closed.
Location: Edinburgh EH21.
Location: Edinburgh EH21.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (06 May 2026 09:03hrs)
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:03hrs.
This Planned Maintenance was completed on Wednesday, May 6th, 2026 at 09:03hrs.
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