There are 8 incidents or planned maintenances that may be affecting customers on our network.
336704: MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2025 08:56hrs)
Status: Currently open.
Location: NR9 Norwich.
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 06/02/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
336029: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2025 08:51hrs)
Status: Currently open.
Location: CO6 Braintree.
There is emergency maintenance taking place between the hours of 00:00-06:00 on Thursday 06/02/2025. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
334365: MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2025 08:42hrs)
Status: Currently open.
Location: Multiple sites NR31 TA6 TA7 TA4 TA27 MK10 MK13 MK16 MK17 B25 B1 B3 B5.
There is essential maintenance taking place between the hours of 01:00 and 04:00 on 06/02/25. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
336432: MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2025 08:24hrs)
Status: Closed.
Location: OX20 Woodstock.
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 05/02/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Feb 2025 08:24hrs)
This Planned Maintenance was completed on Wednesday, February 5th, 2025 at 08:24hrs.
336431: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2025 08:24hrs)
Status: Closed.
Location: CF71 Cardiff.
There is essential third party maintenance starting at 21:00 on 04/02/25 ending 06:00 05/02/25. Customers may experience an interruption to services for up to 9 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Feb 2025 08:24hrs)
This Planned Maintenance was completed on Wednesday, February 5th, 2025 at 08:24hrs.
334364: MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2025 08:24hrs)
Status: Closed.
Location: Multiple sites OX25 OX26 B16 B12 B15 B1 GU35 BH9.
There is essential maintenance taking place between the hours of 01:00 and 04:00 on 05/02/25. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Feb 2025 08:24hrs)
This Planned Maintenance was completed on Wednesday, February 5th, 2025 at 08:24hrs.
337076: INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 Feb 2025 08:05hrs)
Status: Closed.
Location: GL3 Innsworth.
We have a network incident in Innsworth, GL3 affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (05 Feb 2025 08:05hrs)
This incident was closed on Wednesday, February 5th, 2025 at 08:05hrs.
Update (04 Feb 2025 14:14hrs)
Work to restore service was completed at 14:10 on 04/02/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
330663: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2025 14:23hrs)
Status: Closed.
Location: TW9 Bessant Drive.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 04/02/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2025 14:23hrs)
This Planned Maintenance was completed on Tuesday, February 4th, 2025 at 14:23hrs.
