Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
404394: MAINTENANCE AFFECTING TV SERVICES Last updated:(31 Jul 2026 08:31hrs)
Status: Currently open.
Location: Milton Keynes MK10 MK13 MK16 MK17.
Location: Milton Keynes MK10 MK13 MK16 MK17.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 03/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
404392: MAINTENANCE AFFECTING TV SERVICES Last updated:(31 Jul 2026 08:29hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 03/08/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406349: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:28hrs)
Status: Currently open.
Location: Tunbridge Wells TN4.
Location: Tunbridge Wells TN4.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406259: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:26hrs)
Status: Currently open.
Location: Watford WD7.
Location: Watford WD7.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406232: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:26hrs)
Status: Currently open.
Location: Durham DH7.
Location: Durham DH7.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406850: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Jul 2026 07:39hrs)
Status: Currently open.
Location: Cirencester GL7.
Location: Cirencester GL7.
We have a network incident in Cirencester GL7 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Jul 2026 09:04hrs)
An OFNL engineering team has been dispatched to the site and is expected to arrive at approximately 11:30.
Once the team has arrived and carried out an initial investigation, we will provide a further update.
An OFNL engineering team has been dispatched to the site and is expected to arrive at approximately 11:30.
Once the team has arrived and carried out an initial investigation, we will provide a further update.
402281: MAINTENANCE AFFECTING TV SERVICES Last updated:(30 Jul 2026 08:28hrs)
Status: Currently open.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 31/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402970: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:16hrs)
Status: Closed.
Location: Wallyford EH21.
Location: Wallyford EH21.
There is essential maintenance taking place between the hours of 10:00 and 16:00 on Thursday 30/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2026 08:16hrs)
This Planned Maintenance was completed on Friday, July 31st, 2026 at 08:16hrs.
This Planned Maintenance was completed on Friday, July 31st, 2026 at 08:16hrs.
403415: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:16hrs)
Status: Closed.
Location: Wallyford EH21.
Location: Wallyford EH21.
There is essential emergency third party maintenance taking place between the hours of 23:00 and 05:00 on Thursday 30/07/2026 to Friday 31/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2026 08:16hrs)
This Planned Maintenance was completed on Friday, July 31st, 2026 at 08:16hrs.
This Planned Maintenance was completed on Friday, July 31st, 2026 at 08:16hrs.
405908: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:16hrs)
Status: Closed.
Location: London CR0 CR9.
Location: London CR0 CR9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 31/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2026 08:16hrs)
This incident was closed on Friday, July 31st, 2026 at 08:16hrs.
This incident was closed on Friday, July 31st, 2026 at 08:16hrs.
405951: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:15hrs)
Status: Closed.
Location: Romford RM3.
Location: Romford RM3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 31/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2026 08:15hrs)
This incident was closed on Friday, July 31st, 2026 at 08:15hrs.
This incident was closed on Friday, July 31st, 2026 at 08:15hrs.
404916: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:15hrs)
Status: Closed.
Location: Norwich NR18 NR9.
Location: Norwich NR18 NR9.
There is essential maintenance taking place between the hours 00:00 until 04:00 on 31/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2026 08:15hrs)
This Planned Maintenance was completed on Friday, July 31st, 2026 at 08:15hrs.
This Planned Maintenance was completed on Friday, July 31st, 2026 at 08:15hrs.
406707: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2026 08:15hrs)
Status: Closed.
Location: Ipswich IP6.
Location: Ipswich IP6.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 31/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2026 08:15hrs)
This incident was closed on Friday, July 31st, 2026 at 08:15hrs.
This incident was closed on Friday, July 31st, 2026 at 08:15hrs.
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