Incidents and Planned Maintenance
There are 27 incidents or planned maintenances that may be affecting customers on our network.
371198 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:31hrs)
Status: Currently open.
Location: Musselburgh EH21.
Location: Musselburgh EH21.
There is third party maintenance taking place between the hours of 21:00 on 24/11/2025 through to 07:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373473 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:29hrs)
Status: Currently open.
Location: Birmingham B25.
Location: Birmingham B25.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373472 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:27hrs)
Status: Currently open.
Location: Birmingham B90.
Location: Birmingham B90.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373471 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:24hrs)
Status: Currently open.
Location: Birmingham B1,B16,B12,B5.
Location: Birmingham B1,B16,B12,B5.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373469 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:22hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373461 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:20hrs)
Status: Currently open.
Location: Tamworth B78,B79.
Location: Tamworth B78,B79.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372980 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:18hrs)
Status: Currently open.
Location: Norwich NR13.
Location: Norwich NR13.
There is maintenance taking place between the hours of 09:00 and 17:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372374 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:16hrs)
Status: Currently open.
Location: Exeter EX2.
Location: Exeter EX2.
There is maintenance taking place between the hours of 08:00 and 16:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373772 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:14hrs)
Status: Currently open.
Location: Kenilworth CV8.
Location: Kenilworth CV8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373535 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:13hrs)
Status: Currently open.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
373532 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:12hrs)
Status: Currently open.
Location: Coventry CV5,CV7,CV6.
Location: Coventry CV5,CV7,CV6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373462 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:10hrs)
Status: Currently open.
Location: Guildford GU12, Farnborough GU14,GU17, Surrey GU12.
Location: Guildford GU12, Farnborough GU14,GU17, Surrey GU12.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374430: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Nov 2025 18:13hrs)
Status: Currently open.
Location: Wimborne BH21.
Location: Wimborne BH21.
We have a network incident in Wimborne BH21 affecting phone and internet services.
An engineering team will attend site 21/11/2025 to perform service affecting repair works between 09:00 – 17:00.
Please do not reset your equipment.
An engineering team will attend site 21/11/2025 to perform service affecting repair works between 09:00 – 17:00.
Please do not reset your equipment.
No updates for this incident yet.
374598: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Nov 2025 20:37hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and will provide an update by 22:20
Please do not reset your equipment.
Please do not reset your equipment.
Update (21 Nov 2025 20:37hrs)
This incident was closed on Friday, November 21st, 2025 at 20:37hrs.
This incident was closed on Friday, November 21st, 2025 at 20:37hrs.
Update (21 Nov 2025 20:37hrs)
Good evening,
We are now seeing phone and internet services restore, and will continue to monitor to ensure they remain stable.
Good evening,
We are now seeing phone and internet services restore, and will continue to monitor to ensure they remain stable.
374324: INCIDENT AFFECTING TV SERVICES Last updated:(21 Nov 2025 13:50hrs)
Status: Closed.
Location: Bexhill TN39.
Location: Bexhill TN39.
We have a network incident in Bexhill TN39 affecting TV services.
Engineering teams are scheduled to attend 21/11/2025 for fault finding and repair.
Please do not reset your equipment.
The incident has now been resolved.
Engineering teams are scheduled to attend 21/11/2025 for fault finding and repair.
Please do not reset your equipment.
The incident has now been resolved.
Update (21 Nov 2025 13:50hrs)
This incident was closed on Friday, November 21st, 2025 at 13:50hrs.
This incident was closed on Friday, November 21st, 2025 at 13:50hrs.
374383 INCIDENT AFFECTING TV SERVICES Last updated:(21 Nov 2025 11:28hrs)
Status: Closed.
Location: Exeter EX1.
Location: Exeter EX1.
We have a network incident in EX1 affecting TV services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment."
Please do not reset your equipment."
Update (21 Nov 2025 11:28hrs)
This incident was closed on Friday, November 21st, 2025 at 11:28hrs.
This incident was closed on Friday, November 21st, 2025 at 11:28hrs.
Update (21 Nov 2025 11:28hrs)
The engineers have identified the issue and it is now resolved. Apologies for any inconvenience caused.
The engineers have identified the issue and it is now resolved. Apologies for any inconvenience caused.
Update (20 Nov 2025 14:12hrs)
Our engineers have been investigating the problem and have identified the issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineer will be onsite 21/11/2025
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Our engineers have been investigating the problem and have identified the issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineer will be onsite 21/11/2025
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
372536 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:05hrs)
Status: Closed.
Location: Cheltenham GL50.
Location: Cheltenham GL50.
There is maintenance taking place between the hours of 06:00 and 08:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 08:05hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 08:05hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 08:05hrs.
373880 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:04hrs)
Status: Closed.
Location: Kent ME8,ME9.
Location: Kent ME8,ME9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 08:04hrs)
This incident was closed on Friday, November 21st, 2025 at 08:04hrs.
This incident was closed on Friday, November 21st, 2025 at 08:04hrs.
373614 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:01hrs)
Status: Closed.
Location: Littlehampton BN17, Arundel BN18.
Location: Littlehampton BN17, Arundel BN18.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 08:01hrs)
This incident was closed on Friday, November 21st, 2025 at 08:01hrs.
This incident was closed on Friday, November 21st, 2025 at 08:01hrs.
373529 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:01hrs)
Status: Closed.
Location: Peterborough PE28,PE26,.
Location: Peterborough PE28,PE26,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 08:01hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 08:01hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 08:01hrs.
372902 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 08:00hrs)
Status: Closed.
Location: Leicester LE3, LE5, LE1.
Location: Leicester LE3, LE5, LE1.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 08:00hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 08:00hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 08:00hrs.
372900 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 07:59hrs)
Status: Closed.
Location: Oakham LE15.
Location: Oakham LE15.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 07:59hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:59hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:59hrs.
371979 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 07:57hrs)
Status: Closed.
Location: Peterborough PE26,PE28.
Location: Peterborough PE26,PE28.
There is maintenance taking place between the hours of 09:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 07:57hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:57hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:57hrs.
372898 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 07:56hrs)
Status: Closed.
Location: Lutterworth LE17.
Location: Lutterworth LE17.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 07:56hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:56hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:56hrs.
372767 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 07:56hrs)
Status: Closed.
Location: Gloucestershire GL3, GL2.
Location: Gloucestershire GL3, GL2.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 07:56hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:56hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:56hrs.
363645 MAINTENANCE AFFECTING SERVICES Last updated:(21 Nov 2025 07:55hrs)
Status: Closed.
Location: Consett DH8.
Location: Consett DH8.
There is maintenance taking place between the hours of 09:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Nov 2025 07:55hrs)
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:55hrs.
This Planned Maintenance was completed on Friday, November 21st, 2025 at 07:55hrs.
374366: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Nov 2025 16:02hrs)
Status: Closed.
Location: TN40 2GA Bexhill On Sea.
Location: TN40 2GA Bexhill On Sea.
We have a network incident in the Bexhill-On-Sea affecting a very small number of phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (20 Nov 2025 16:02hrs)
This incident was closed on Thursday, November 20th, 2025 at 16:02hrs.
This incident was closed on Thursday, November 20th, 2025 at 16:02hrs.
Update (20 Nov 2025 16:02hrs)
Work to restore service was completed at 15:29 on 20/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:29 on 20/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Nov 2025 15:11hrs)
Our engineers are on site working on diagnosing the issue.
We are now waiting for them to outline the work needed to restore service.
We will update you again by 17:00.
Our engineers are on site working on diagnosing the issue.
We are now waiting for them to outline the work needed to restore service.
We will update you again by 17:00.
Update (20 Nov 2025 12:59hrs)
Remote investigation shows a potential fibre issue on site. We already have an engineering team on route to site to carry out further investigation to localise the fault and carry out repairs.
Further update expected by 15:00
Remote investigation shows a potential fibre issue on site. We already have an engineering team on route to site to carry out further investigation to localise the fault and carry out repairs.
Further update expected by 15:00
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