Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
399839: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:21hrs)
Status: Currently open.
Location: Wickwar GL12.
Location: Wickwar GL12.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399608: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jul 2026 08:20hrs)
Status: Currently open.
Location: Swindon SN4.
Location: Swindon SN4.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403081: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:15hrs)
Status: Currently open.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403051: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:14hrs)
Status: Currently open.
Location: Aylesbury HP22 HP19 HP18 HP20.
Location: Aylesbury HP22 HP19 HP18 HP20.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403050: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:13hrs)
Status: Currently open.
Location: Darlington DL2.
Location: Darlington DL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402978: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:13hrs)
Status: Currently open.
Location: Basildon CM12 CM5 SS15.
Location: Basildon CM12 CM5 SS15.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402977: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:12hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402710: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:10hrs)
Status: Currently open.
Location: Bracknell RG12 RG42 RG40.
Location: Bracknell RG12 RG42 RG40.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402313: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2026 08:09hrs)
Status: Currently open.
Location: Milton Keynes MK10 MK13 MK16 MK17 MK20.
Location: Milton Keynes MK10 MK13 MK16 MK17 MK20.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399603: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jul 2026 08:30hrs)
Status: Currently open.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401367: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:29hrs)
Status: Currently open.
Location: Cheltenham GL51.
Location: Cheltenham GL51.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397377 : MAINTENANCE AFFECTING SERVICES Last updated:(03 Jul 2026 08:31hrs)
Status: Currently open.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Mon-Thur date 06/07/2026-10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403907: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jul 2026 19:52hrs)
Status: Closed.
Location: Cambridge CB24.
Location: Cambridge CB24.
We have a network incident in Cambridge affecting phone and Internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jul 2026 19:52hrs)
This incident was closed on Thursday, July 9th, 2026 at 19:52hrs.
This incident was closed on Thursday, July 9th, 2026 at 19:52hrs.
Update (09 Jul 2026 19:51hrs)
Following collaborative efforts with our third-party vendor to investigate the issue affecting their equipment, they have successfully identified and isolated the root cause, preventing any further impact to services.
We are now seeing services remain stable and do not anticipate any further issues following the vendor's resolution.
Thank you for your patience and understanding while we worked to resolve this incident.
Following collaborative efforts with our third-party vendor to investigate the issue affecting their equipment, they have successfully identified and isolated the root cause, preventing any further impact to services.
We are now seeing services remain stable and do not anticipate any further issues following the vendor's resolution.
Thank you for your patience and understanding while we worked to resolve this incident.
Update (09 Jul 2026 16:37hrs)
Following extensive remote diagnostics, we believe the issue has been identified as originating from third-party vendor equipment.
We have engaged the vendor and are working closely with them to investigate and resolve the issue as quickly as possible.
We will provide a further update by 20:00. Thank you for your patience and understanding while we work towards resolution.
Following extensive remote diagnostics, we believe the issue has been identified as originating from third-party vendor equipment.
We have engaged the vendor and are working closely with them to investigate and resolve the issue as quickly as possible.
We will provide a further update by 20:00. Thank you for your patience and understanding while we work towards resolution.
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