Incidents and Planned Maintenance
There are 18 incidents or planned maintenances that may be affecting customers on our network.
399642: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 09:00hrs)
Status: Currently open.
Location: Multiple locations.
Location: Multiple locations.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400518: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:52hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401798: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(25 Jun 2026 08:50hrs)
Status: Currently open.
Location: London E14 E3.
Location: London E14 E3.
We have a network incident in the London E14, E3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 09:30.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
401801: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(25 Jun 2026 08:13hrs)
Status: Currently open.
Location: Barnsley S73.
Location: Barnsley S73.
We have a network incident in the Barnsley S73 area affecting phone and Internet services. Our team are looking into this and will provide an update by 09:30. Please do not reset your equipment.
No updates for this incident yet.
400576: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 01:07hrs)
Status: Currently open.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 01:00 on 25/06/2026 and 06:00 on 26/06/2026. Customers may experience an interruption of internet services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398161: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2026 08:54hrs)
Status: Currently open.
Location: Somerset TA6 TA7.
Location: Somerset TA6 TA7.
There is essential maintenance taking place between the hours of 23:30 on 25/06/2026 and 06:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399398: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2026 08:52hrs)
Status: Currently open.
Location: Nottinghamshire DN22.
Location: Nottinghamshire DN22.
There is essential third party maintenance taking place between the hours of 20:00 on 25/06/2026 and 08:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399382: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2026 08:50hrs)
Status: Currently open.
Location: Yorkshire DN14.
Location: Yorkshire DN14.
There is essential third party maintenance taking place between the hours of 20:00 on 25/06/2026 and 08:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399377: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2026 08:49hrs)
Status: Currently open.
Location: Doncaster DN3 DN7.
Location: Doncaster DN3 DN7.
There is essential third party maintenance taking place between the hours of 20:00 on 25/06/2026 and 08:00 on 26/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396458: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2026 08:47hrs)
Status: Currently open.
Location: Colchester CO3.
Location: Colchester CO3.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 25/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396456: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2026 08:44hrs)
Status: Currently open.
Location: South Norfolk NR14.
Location: South Norfolk NR14.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 25/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398187: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:45hrs)
Status: Closed.
Location: Norfolk NR4.
Location: Norfolk NR4.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 24/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Jun 2026 08:45hrs)
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:45hrs.
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:45hrs.
400929: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:38hrs)
Status: Closed.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 25/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Jun 2026 08:39hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:39hrs.
This incident was closed on Thursday, June 25th, 2026 at 08:39hrs.
Update (25 Jun 2026 08:38hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:38hrs.
This incident was closed on Thursday, June 25th, 2026 at 08:38hrs.
400937: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:38hrs)
Status: Closed.
Location: Bicester OX26 OX25.
Location: Bicester OX26 OX25.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 25/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Jun 2026 08:39hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:39hrs.
This incident was closed on Thursday, June 25th, 2026 at 08:39hrs.
Update (25 Jun 2026 08:38hrs)
This incident was closed on Thursday, June 25th, 2026 at 08:38hrs.
This incident was closed on Thursday, June 25th, 2026 at 08:38hrs.
400120: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:38hrs)
Status: Closed.
Location: Essex CM17 CM7 CM3 CM12 TR14 CO11 CO3 CO6 CO16.
Location: Essex CM17 CM7 CM3 CM12 TR14 CO11 CO3 CO6 CO16.
There is essential maintenance taking place between the hours of 04:00 till 06:00 on 25/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Jun 2026 08:38hrs)
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:38hrs.
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:38hrs.
400119: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:37hrs)
Status: Closed.
Location: Chelmsford Multiple postcodes.
Location: Chelmsford Multiple postcodes.
There is essential maintenance taking place between the hours of 04:00 till 06:00 on 25/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Jun 2026 08:37hrs)
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:37hrs.
This Planned Maintenance was completed on Thursday, June 25th, 2026 at 08:37hrs.
401711: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Jun 2026 20:04hrs)
Status: Closed.
Location: Birmingham B4.
Location: Birmingham B4.
We have a network incident in the Birmingham B4 area affecting Internet services. Our team are looking into this and will provide an update by 14:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Jun 2026 20:04hrs)
This incident was closed on Wednesday, June 24th, 2026 at 20:04hrs.
This incident was closed on Wednesday, June 24th, 2026 at 20:04hrs.
Update (24 Jun 2026 20:04hrs)
Work to restore service was completed at 19:40 on 24/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 19:40 on 24/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Jun 2026 18:47hrs)
Our third-party carrier has declared a Major Incident affecting services in the Slough area. Their core engineering team is currently investigating a suspected hardware failure as the root cause.
We are closely monitoring the situation and will provide a further update by 20:00 (8pm) or as soon as more information becomes available.
Our third-party carrier has declared a Major Incident affecting services in the Slough area. Their core engineering team is currently investigating a suspected hardware failure as the root cause.
We are closely monitoring the situation and will provide a further update by 20:00 (8pm) or as soon as more information becomes available.
Update (24 Jun 2026 16:08hrs)
We’ve identified that the issue is not within our systems, but originates from one of our third-party providers.
Their team is actively working on a fix.
We will update you again by18:00.
We’ve identified that the issue is not within our systems, but originates from one of our third-party providers.
Their team is actively working on a fix.
We will update you again by18:00.
401682: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Jun 2026 14:41hrs)
Status: Closed.
Location: Curtis Fields DT4.
Location: Curtis Fields DT4.
We have a network incident in Curtis Fields Dorset, DT4 affecting internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Jun 2026 14:41hrs)
This incident was closed on Wednesday, June 24th, 2026 at 14:41hrs.
This incident was closed on Wednesday, June 24th, 2026 at 14:41hrs.
Update (24 Jun 2026 14:41hrs)
Work to restore service was completed at 14:07 on 24/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:07 on 24/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Jun 2026 11:27hrs)
We are continuing to investigate the problem and suspect there has been an equipment failure.
An engineer is travelling to site with spare equipment. ETA 14:30.
Will provide a further update by 13:30.
We are continuing to investigate the problem and suspect there has been an equipment failure.
An engineer is travelling to site with spare equipment. ETA 14:30.
Will provide a further update by 13:30.
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