Incidents and Planned Maintenance
There are 23 incidents or planned maintenances that may be affecting customers on our network.
371344: MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:29hrs)
Status: Currently open.
Location: Colchester CO3.
Location: Colchester CO3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372654: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:21hrs)
Status: Currently open.
Location: Bedford MK42, MK44, MK46, MK43.
Location: Bedford MK42, MK44, MK46, MK43.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372477: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:16hrs)
Status: Currently open.
Location: Birmingham B12, B5, B16, B1.
Location: Birmingham B12, B5, B16, B1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372475: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:08hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372152: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:07hrs)
Status: Currently open.
Location: London CR0, CR9.
Location: London CR0, CR9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369395: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:05hrs)
Status: Currently open.
Location: Birmingham B25.
Location: Birmingham B25.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
357937: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:04hrs)
Status: Currently open.
Location: Pontypool NP4, NP44.
Location: Pontypool NP4, NP44.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369393: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 09:03hrs)
Status: Currently open.
Location: Birmingham B90.
Location: Birmingham B90.
There is emergency third party maintenance taking place the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374611 INCIDENT AFFECTING TV SERVICES Last updated:(25 Nov 2025 08:47hrs)
Status: Currently open.
Location: Bexhill TN39.
Location: Bexhill TN39.
We have an ongoing network incident in TN39 affecting TV services. Our team are looking into this and will provide an update soon.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Nov 2025 13:01hrs)
An OFNL engineer will be back on site tomorrow to further investigate this fault.
An OFNL engineer will be back on site tomorrow to further investigate this fault.
Update (24 Nov 2025 09:55hrs)
There are engineers on site investigating this issue.
We will provide an update by close of play.
There are engineers on site investigating this issue.
We will provide an update by close of play.
Update (22 Nov 2025 10:57hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
372685: MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:44hrs)
Status: Currently open.
Location: Norfolk PE30.
Location: Norfolk PE30.
There is essential maintenance taking place between the hours of 09:00 to 15:00 on Tuesday 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370284: MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:42hrs)
Status: Currently open.
Location: Rugby CV21.
Location: Rugby CV21.
There is essential maintenance taking place between the hours of 09:00 to 16:00 on Tuesday 25/11/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372927 : MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:01hrs)
Status: Currently open.
Location: EX39 Devon and Torbay.
Location: EX39 Devon and Torbay.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 25/11/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372685: MAINTENANCE AFFECTING SERVICES Last updated:(24 Nov 2025 07:39hrs)
Status: Currently open.
Location: Kings Lynn PE30.
Location: Kings Lynn PE30.
There is essential maintenance taking place between between the hours of 09:00 and 15:00 on Tuesday 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373532 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:55hrs)
Status: Closed.
Location: Coventry CV5,CV7,CV6.
Location: Coventry CV5,CV7,CV6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:55hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:55hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:55hrs.
373535 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:54hrs)
Status: Closed.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (25 Nov 2025 08:54hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:54hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:54hrs.
373772 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:54hrs)
Status: Closed.
Location: Kenilworth CV8.
Location: Kenilworth CV8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:54hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:54hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:54hrs.
372374 MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:53hrs)
Status: Closed.
Location: Exeter EX2.
Location: Exeter EX2.
There is maintenance taking place between the hours of 08:00 and 16:00 on 24/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:53hrs)
This Planned Maintenance was completed on Tuesday, November 25th, 2025 at 08:53hrs.
This Planned Maintenance was completed on Tuesday, November 25th, 2025 at 08:53hrs.
373461 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:50hrs)
Status: Closed.
Location: Tamworth B78,B79.
Location: Tamworth B78,B79.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:50hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:50hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:50hrs.
373469 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:49hrs)
Status: Closed.
Location: Birmingham B24.
Location: Birmingham B24.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:49hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:49hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:49hrs.
373471 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:44hrs)
Status: Closed.
Location: Birmingham B1,B16,B12,B5.
Location: Birmingham B1,B16,B12,B5.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:44hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:44hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:44hrs.
373472 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:42hrs)
Status: Closed.
Location: Birmingham B90.
Location: Birmingham B90.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:42hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:42hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:42hrs.
373473 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:41hrs)
Status: Closed.
Location: Birmingham B25.
Location: Birmingham B25.
There is third party maintenance taking place between the hours of 20:00 on 24/11/2025 through to 06:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:41hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:41hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:41hrs.
371198 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(25 Nov 2025 08:40hrs)
Status: Closed.
Location: Musselburgh EH21.
Location: Musselburgh EH21.
There is third party maintenance taking place between the hours of 21:00 on 24/11/2025 through to 07:00 on 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (25 Nov 2025 08:40hrs)
This incident was closed on Tuesday, November 25th, 2025 at 08:40hrs.
This incident was closed on Tuesday, November 25th, 2025 at 08:40hrs.
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