Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
405855: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:44hrs)
Status: Currently open.
Location: Alcester B49.
Location: Alcester B49.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405448: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:40hrs)
Status: Currently open.
Location: Ipswich IP8, IP1, IP6 London HA9, WC1X.
Location: Ipswich IP8, IP1, IP6 London HA9, WC1X.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405547: MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:34hrs)
Status: Currently open.
Location: Rotherham S65, S66.
Location: Rotherham S65, S66.
There is essential maintenance taking place between the hours of 02:00 and 04:00 Wednesday 05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
404848: MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:32hrs)
Status: Currently open.
Location: Southampton PO15, SO15, SO30, SO31.
Location: Southampton PO15, SO15, SO30, SO31.
There is essential maintenance taking place between the hours of 00:00 and 03:00 Wednesday 05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406626: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:30hrs)
Status: Currently open.
Location: London SM6.
Location: London SM6.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
404714: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:28hrs)
Status: Currently open.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401901: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:28hrs)
Status: Currently open.
Location: Chester CH1.
Location: Chester CH1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401702: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:27hrs)
Status: Currently open.
Location: Warminster BA12 Holt BA14.
Location: Warminster BA12 Holt BA14.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday05/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403773: MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 11:45hrs)
Status: Closed.
Location: CM0 Maldon.
Location: CM0 Maldon.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Aug 2026 11:45hrs)
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 11:45hrs.
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 11:45hrs.
404392: MAINTENANCE AFFECTING TV SERVICES Last updated:(04 Aug 2026 09:21hrs)
Status: Closed.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 03/08/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Aug 2026 09:21hrs)
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 09:21hrs.
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 09:21hrs.
405383: MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 09:20hrs)
Status: Closed.
Location: EX31 Devon.
Location: EX31 Devon.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Aug 2026 09:20hrs)
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 09:20hrs.
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 09:20hrs.
406466: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 07:44hrs)
Status: Closed.
Location: IG6 London.
Location: IG6 London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Aug 2026 07:44hrs)
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 07:44hrs.
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 07:44hrs.
401717: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 07:43hrs)
Status: Closed.
Location: BA14 Wiltshire.
Location: BA14 Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Aug 2026 07:43hrs)
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 07:43hrs.
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 07:43hrs.
401563: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Aug 2026 07:41hrs)
Status: Closed.
Location: LU1 Central Bedfordshire.
Location: LU1 Central Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 04/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Aug 2026 07:41hrs)
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 07:41hrs.
This Planned Maintenance was completed on Tuesday, August 4th, 2026 at 07:41hrs.
407120: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Aug 2026 14:10hrs)
Status: Closed.
Location: Reading RG1.
Location: Reading RG1.
We have a network incident in Reading RG1 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Aug 2026 14:10hrs)
This incident was closed on Monday, August 3rd, 2026 at 14:10hrs.
This incident was closed on Monday, August 3rd, 2026 at 14:10hrs.
Update (03 Aug 2026 13:54hrs)
Our engineers found a key component had failed and have replaced the faulty part.
Work to restore service was completed at 13:21 on 03/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineers found a key component had failed and have replaced the faulty part.
Work to restore service was completed at 13:21 on 03/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (03 Aug 2026 11:51hrs)
An OFNL engineering team is currently on site investigating and working to resolve the network equipment fault.
Further updates will be provided as soon as additional information becomes available.
An OFNL engineering team is currently on site investigating and working to resolve the network equipment fault.
Further updates will be provided as soon as additional information becomes available.
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