Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
398292 MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:34hrs)
Status: Currently open.
Location: Maidstone ME17.
Location: Maidstone ME17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 17/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398525 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:31hrs)
Status: Currently open.
Location: Multiple Locations please see below.
Location: Multiple Locations please see below.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 17/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas are: MK42,MK40,MK44,RG12,RG42,SE16,PO19,CV23,DN3,CB6,CB7,IP8,IP1,TQ7,PE4,NG34,SN15,SN1,SN17AE,SN17BZ,SN3,SN4
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas are: MK42,MK40,MK44,RG12,RG42,SE16,PO19,CV23,DN3,CB6,CB7,IP8,IP1,TQ7,PE4,NG34,SN15,SN1,SN17AE,SN17BZ,SN3,SN4
No updates for this incident yet.
396318 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:15hrs)
Status: Currently open.
Location: Birmingham B24, Tamworth B79,.
Location: Birmingham B24, Tamworth B79,.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 17/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395374 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:12hrs)
Status: Currently open.
Location: Weymouth DT3, DT4.
Location: Weymouth DT3, DT4.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 17/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393937 :MAINTENANCE AFFECTING SERVICES Last updated:(15 Jun 2026 09:41hrs)
Status: Currently open.
Location: DA11 Gravesend.
Location: DA11 Gravesend.
There is essential party maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400614 INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Jun 2026 20:54hrs)
Status: Closed.
Location: OX25 Graven Hill.
Location: OX25 Graven Hill.
We have a network incident in Graven Hill affecting phone and Internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Jun 2026 20:54hrs)
This incident was closed on Tuesday, June 16th, 2026 at 20:54hrs.
This incident was closed on Tuesday, June 16th, 2026 at 20:54hrs.
Update (16 Jun 2026 20:51hrs)
Work to restore service was completed at 20:30 16/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 20:30 16/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jun 2026 17:26hrs)
An engineering team has been dispatched to site to replace the faulty network equipment.
The estimated time of arrival (ETA) is 20:00 on 16/06/2026.
Please note that this activity will be service-affecting.
An engineering team has been dispatched to site to replace the faulty network equipment.
The estimated time of arrival (ETA) is 20:00 on 16/06/2026.
Please note that this activity will be service-affecting.
Update (16 Jun 2026 15:30hrs)
The site has now been restored. As this is the second outage today, engineers have been engaged to attend site and replace the affected equipment to prevent further occurrences.
We will provide a further update at 18:30.
The site has now been restored. As this is the second outage today, engineers have been engaged to attend site and replace the affected equipment to prevent further occurrences.
We will provide a further update at 18:30.
400568 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Jun 2026 13:00hrs)
Status: Closed.
Location: OX25 Graven Hill.
Location: OX25 Graven Hill.
We have a network incident in Graven Hill affecting internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Jun 2026 13:00hrs)
This incident was closed on Tuesday, June 16th, 2026 at 13:00hrs.
This incident was closed on Tuesday, June 16th, 2026 at 13:00hrs.
Update (16 Jun 2026 13:00hrs)
Work to restore service was completed at 12:07 on 16/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:07 on 16/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jun 2026 12:15hrs)
The site has now been restored and all services should be operating as normal.
If you continue to experience any issues, please try rebooting your router.
We will keep this post open while we continue to monitor the site.
The site has now been restored and all services should be operating as normal.
If you continue to experience any issues, please try rebooting your router.
We will keep this post open while we continue to monitor the site.
399475:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:03hrs)
Status: Closed.
Location: NG34 Sleaford.
Location: NG34 Sleaford.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jun 2026 08:03hrs)
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:03hrs.
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:03hrs.
398480:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:03hrs)
Status: Closed.
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jun 2026 08:03hrs)
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:03hrs.
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:03hrs.
396338: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:02hrs)
Status: Closed.
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jun 2026 08:02hrs)
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:02hrs.
396304: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:02hrs)
Status: Closed.
Location: NG3, NG7, NG12 Nottingham.
Location: NG3, NG7, NG12 Nottingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jun 2026 08:02hrs)
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:02hrs.
398015: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jun 2026 08:01hrs)
Status: Closed.
Location: London E10.
Location: London E10.
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jun 2026 08:01hrs)
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:01hrs.
This Planned Maintenance was completed on Tuesday, June 16th, 2026 at 08:01hrs.
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