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Incidents and Planned Maintenance

There are 26 incidents or planned maintenances that may be affecting customers on our network.

395046: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 09:08hrs)
Status: Currently open.
Location: Didcot OX11.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395265: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 09:07hrs)
Status: Currently open.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396414: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 09:03hrs)
Status: Currently open.
Location: HP18 HP19 HP20 TN39 TN40 B12 B90 B79 B31 B1 B61 B78 B98 BA8 BA11 MK42 MK44 MK45 NN13 ME10 EX31 RG21.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398201: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:56hrs)
Status: Currently open.
Location: Nottingham NG7 NG9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397998: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:55hrs)
Status: Currently open.
Location: Dawlish EX7 Whitehill TQ12 TQ13 TQ14.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397874: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:53hrs)
Status: Currently open.
Location: Newark NG24.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397734: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:52hrs)
Status: Currently open.
Location: Templecombe BA8 BA22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397728: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:51hrs)
Status: Currently open.
Location: Southampton SO31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397665: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:50hrs)
Status: Currently open.
Location: Camborne TR14 TR27.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397660: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:48hrs)
Status: Currently open.
Location: Wychavon WR11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397625: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:47hrs)
Status: Currently open.
Location: Manthorpe NG31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397318: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:45hrs)
Status: Currently open.
Location: Bognor Regis PO20 PO21.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397314: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:43hrs)
Status: Currently open.
Location: Kings Lynn PE30 PE31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396290: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:40hrs)
Status: Currently open.
Location: Carfin ML1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.

During this period, some customers will experience a total loss of service until OFNL has completed the planned works.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS   Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
396867: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:42hrs)
Status: Closed.
Location: Birmingham B3 Ipswich IP8 IP1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:42hrs)
This Planned Maintenance was completed on Tuesday, June 2nd, 2026 at 08:42hrs.
396120: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:26hrs)
Status: Closed.
Location: Pontefract WF8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:26hrs)
This Planned Maintenance was completed on Tuesday, June 2nd, 2026 at 08:26hrs.
396463: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:25hrs)
Status: Closed.
Location: Cardiff CF71 Pontypool NP4 NP44 Blackwood NP12 Ebbw Vale NP23.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:25hrs)
This Planned Maintenance was completed on Tuesday, June 2nd, 2026 at 08:25hrs.
397623: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:25hrs)
Status: Closed.
Location: Suffolk IP14 IP30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:25hrs)
This incident was closed on Tuesday, June 2nd, 2026 at 08:25hrs.
397624: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:25hrs)
Status: Closed.
Location: Alcester B49 Redditch B98.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:25hrs)
This incident was closed on Tuesday, June 2nd, 2026 at 08:25hrs.
397631: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:25hrs)
Status: Closed.
Location: Polegate BN24 BN23 BN26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:25hrs)
This incident was closed on Tuesday, June 2nd, 2026 at 08:25hrs.
397633: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:24hrs)
Status: Closed.
Location: Harrogate HG4 HG3 HG1 HG5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:24hrs)
This incident was closed on Tuesday, June 2nd, 2026 at 08:24hrs.
397634: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:24hrs)
Status: Closed.
Location: Hampshire PO15 SO15 SO30 SO31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:24hrs)
This incident was closed on Tuesday, June 2nd, 2026 at 08:24hrs.
398157: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:24hrs)
Status: Closed.
Location: Banbury OX15 OX16 Southam CV47 OX15 Middleton Cheney OX17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:24hrs)
This incident was closed on Tuesday, June 2nd, 2026 at 08:24hrs.
396409: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Jun 2026 08:23hrs)
Status: Closed.
Location: AB51 AB32 AB31 AB15 AB22 AB23 AB13 AB21 NW10 B49 GU11 MK45 SP11 NG3 BN18 TN23 TN24 RM15 HP22 YO13.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 02/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Jun 2026 08:23hrs)
This Planned Maintenance was completed on Tuesday, June 2nd, 2026 at 08:23hrs.

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