Incidents and Planned Maintenance
There are 4 incidents or planned maintenances that may be affecting customers on our network.
389047: INCIDENT AFFECTING PHONE SERVICES Last updated:(20 Mar 2026 09:19hrs)
Status: Currently open.
Location: Not Area Specific | Any Location.
Location: Not Area Specific | Any Location.
We are aware of a small number of customers experiencing phone service issues where no calls can be made to or from their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
Update (20 Mar 2026 12:25hrs)
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
387086 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:30hrs)
Status: Currently open.
Location: TN39, TN34, TN37 Sussex.
Location: TN39, TN34, TN37 Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 23/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387404: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:23hrs)
Status: Currently open.
Location: IV2 Inverness and PH22 Aviemore.
Location: IV2 Inverness and PH22 Aviemore.
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387401 : EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:20hrs)
Status: Currently open.
Location: AB51, Inverurie Aberdeenshire.
Location: AB51, Inverurie Aberdeenshire.
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
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