Incidents and Planned Maintenance
There are 18 incidents or planned maintenances that may be affecting customers on our network.
406991 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 10:04hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406987 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 10:00hrs)
Status: Currently open.
Location: Birmingham B1, B18, B3, B5.
Location: Birmingham B1, B18, B3, B5.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406986 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:51hrs)
Status: Currently open.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406985 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:49hrs)
Status: Currently open.
Location: Alcester B49 - Redditch B98.
Location: Alcester B49 - Redditch B98.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406984 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:47hrs)
Status: Currently open.
Location: Birmingham B61.
Location: Birmingham B61.
There is essential emergency maintenance taking place between the hours 21:00 on the 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406057 MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:42hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential maintenance taking place between the hours 09:00 until 13:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405054 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:40hrs)
Status: Currently open.
Location: Dudley DY8.
Location: Dudley DY8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402565 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:37hrs)
Status: Currently open.
Location: Darlington DL2.
Location: Darlington DL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402491 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:34hrs)
Status: Currently open.
Location: Bishop Auckland DL14 - Crook DL15.
Location: Bishop Auckland DL14 - Crook DL15.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402489: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:12hrs)
Status: Currently open.
Location: Braintree CO6 Colchester CO5.
Location: Braintree CO6 Colchester CO5.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402488: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:10hrs)
Status: Currently open.
Location: Chelmsford CM1.
Location: Chelmsford CM1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405918 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 09:50hrs)
Status: Currently open.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 20/08/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406828: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 08:27hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406827: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 08:26hrs)
Status: Currently open.
Location: Birmingham B1, B18, B3, B5.
Location: Birmingham B1, B18, B3, B5.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406825: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 08:23hrs)
Status: Currently open.
Location: Alcester B49 Redditch B98.
Location: Alcester B49 Redditch B98.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406823: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 08:21hrs)
Status: Currently open.
Location: Bromsgrove/Birmingham B61.
Location: Bromsgrove/Birmingham B61.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405000: MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 08:17hrs)
Status: Currently open.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours of 08:00 and 16:00 Monday 10/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
408118: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(10 Aug 2026 23:32hrs)
Status: Closed.
Location: Blackwood NP12.
Location: Blackwood NP12.
We have a network incident in Blackwood NP12 affecting a small number of internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Aug 2026 23:32hrs)
This incident was closed on Monday, August 10th, 2026 at 23:32hrs.
This incident was closed on Monday, August 10th, 2026 at 23:32hrs.
Update (10 Aug 2026 23:31hrs)
Following the efforts of our onsite engineer, services have been restored as of 22:13 to all affected customers.
Due to the extent of the fibre damage, only a temporary repair could be completed at this time.
A permanent repair is still required, and we have engaged a third-party engineering team to carry out the necessary works during daylight hours to ensure the safety of those involved.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Following the efforts of our onsite engineer, services have been restored as of 22:13 to all affected customers.
Due to the extent of the fibre damage, only a temporary repair could be completed at this time.
A permanent repair is still required, and we have engaged a third-party engineering team to carry out the necessary works during daylight hours to ensure the safety of those involved.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Update (10 Aug 2026 19:58hrs)
Our engineer is currently on site carrying out repairs to a damaged section of fibre cable.
Work is ongoing, and we will continue to keep you informed as soon as there are any significant developments.
Thank you for your patience.
Our engineer is currently on site carrying out repairs to a damaged section of fibre cable.
Work is ongoing, and we will continue to keep you informed as soon as there are any significant developments.
Thank you for your patience.
Update (10 Aug 2026 16:43hrs)
An OFNL engineer has been dispatched to the site to investigate the fault. Their estimated time of arrival (ETA) is 17:00 on 10/08/2026.
An OFNL engineer has been dispatched to the site to investigate the fault. Their estimated time of arrival (ETA) is 17:00 on 10/08/2026.
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