Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
369675: MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 14:19hrs)
Status: Closed.
Location: LE17 Lutterworth.
Location: LE17 Lutterworth.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 14:19hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 14:19hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 14:19hrs.
373127 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:38hrs)
Status: Closed.
Location: CV8 Warwickshire.
Location: CV8 Warwickshire.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:38hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:38hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:38hrs.
370644:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:37hrs)
Status: Closed.
Location: LS29 West Yorkshire.
Location: LS29 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:37hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:37hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:37hrs.
374076:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:36hrs)
Status: Closed.
Location: YO23 York.
Location: YO23 York.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:36hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:36hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:36hrs.
374075: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:36hrs)
Status: Closed.
Location: LE2 Oadby.
Location: LE2 Oadby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:36hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:36hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:36hrs.
374270:MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:36hrs)
Status: Closed.
Location: DE24 Derby.
Location: DE24 Derby.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:36hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:36hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:36hrs.
374220: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:35hrs)
Status: Closed.
Location: LE1 & LE3 Leicester.
Location: LE1 & LE3 Leicester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:35hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:35hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:35hrs.
374955: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:35hrs)
Status: Closed.
Location: BA1 Bath.
Location: BA1 Bath.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:35hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:35hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:35hrs.
374250: MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 11:13hrs)
Status: Closed.
Location: IV2 Inverness.
Location: IV2 Inverness.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 11:13hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:13hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 11:13hrs.
371979: MAINTENANCE AFFECTING SERVICES Last updated:(04 Dec 2025 10:31hrs)
Status: Closed.
Location: PE26, PE28 Cambridge.
Location: PE26, PE28 Cambridge.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Dec 2025 10:31hrs)
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 10:31hrs.
This Planned Maintenance was completed on Thursday, December 4th, 2025 at 10:31hrs.
376032: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Dec 2025 17:14hrs)
Status: Closed.
Location: Dawlish EX7.
Location: Dawlish EX7.
We have a network incident in Dawlish EX7 affecting phone and internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Dec 2025 17:14hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 17:14hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 17:14hrs.
Update (03 Dec 2025 17:12hrs)
Work to restore service was completed at 16:52 on 03/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 16:52 on 03/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
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