Incidents and Planned Maintenance
There are 36 incidents or planned maintenances that may be affecting customers on our network.
403672: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jul 2026 13:00hrs)
Status: Currently open.
Location: Maidenhead SL6.
Location: Maidenhead SL6.
We have a network incident in Maidenhead SL6 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
399603: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jul 2026 08:30hrs)
Status: Currently open.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401367: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:29hrs)
Status: Currently open.
Location: Cheltenham GL51.
Location: Cheltenham GL51.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402876: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:27hrs)
Status: Currently open.
Location: Bramford IP8.
Location: Bramford IP8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402783: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:24hrs)
Status: Currently open.
Location: Newport TF10.
Location: Newport TF10.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402781: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:23hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402774: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:22hrs)
Status: Currently open.
Location: York YO23.
Location: York YO23.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402709: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:22hrs)
Status: Currently open.
Location: Derby DE1.
Location: Derby DE1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402705: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:21hrs)
Status: Currently open.
Location: Reading RG1 RG30.
Location: Reading RG1 RG30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401722: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:20hrs)
Status: Currently open.
Location: Sittingbourne ME9.
Location: Sittingbourne ME9.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402309: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:19hrs)
Status: Currently open.
Location: St Austell PL25.
Location: St Austell PL25.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400041: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:17hrs)
Status: Currently open.
Location: Doncaster DN11.
Location: Doncaster DN11.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401361: MAINTENANCE AFFECTING SERVICES Last updated:(07 Jul 2026 08:27hrs)
Status: Currently open.
Location: Essex CB10 CB11.
Location: Essex CB10 CB11.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
396735: MAINTENANCE AFFECTING TV SERVICES Last updated:(07 Jul 2026 08:26hrs)
Status: Currently open.
Location: Stanton Cross NN8.
Location: Stanton Cross NN8.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397377 : MAINTENANCE AFFECTING SERVICES Last updated:(03 Jul 2026 08:31hrs)
Status: Currently open.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
Location: MK10, MK13, MK16, MK17 Milton Keynes.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Mon-Thur date 06/07/2026-10/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396697: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jul 2026 10:18hrs)
Status: Closed.
Location: Leicester LE1.
Location: Leicester LE1.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 10:18hrs)
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 10:18hrs.
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 10:18hrs.
400536 MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:15hrs)
Status: Closed.
Location: March PE15.
Location: March PE15.
There is essential maintenance taking place between 08:00 and 17:00 on 07/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:15hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:15hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:15hrs.
402594 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:14hrs)
Status: Closed.
Location: Evesham WR11.
Location: Evesham WR11.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:14hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:14hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:14hrs.
402598 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:14hrs)
Status: Closed.
Location: Worcester WR2,WR5,.
Location: Worcester WR2,WR5,.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:14hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:14hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:14hrs.
402600 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:13hrs)
Status: Closed.
Location: Tewkesbury GL20,.
Location: Tewkesbury GL20,.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:13hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:13hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:13hrs.
402612 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:13hrs)
Status: Closed.
Location: Tewkesbury GL3.
Location: Tewkesbury GL3.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:13hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:13hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:13hrs.
402614 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:13hrs)
Status: Closed.
Location: Ross On Wye HR9.
Location: Ross On Wye HR9.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:13hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:13hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:13hrs.
402615 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:12hrs)
Status: Closed.
Location: Ledbury HR8, Malvern Hills WR13.
Location: Ledbury HR8, Malvern Hills WR13.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:12hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:12hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:12hrs.
402650 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:12hrs)
Status: Closed.
Location: Hereford HR4,HR2,HR1.
Location: Hereford HR4,HR2,HR1.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:12hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:12hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:12hrs.
402726 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:12hrs)
Status: Closed.
Location: Gloucestershire GL20,GL3, Hereford HR4,HR9, Malvern Hills WR13, Worcester WR5,WR2,.
Location: Gloucestershire GL20,GL3, Hereford HR4,HR9, Malvern Hills WR13, Worcester WR5,WR2,.
There is essential third party maintenance taking place between 21:00 on 07/07/2026 through to 06:00 on 08/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:12hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:12hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:12hrs.
399831: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:11hrs)
Status: Closed.
Location: Polegate BN24 , BN26.
Location: Polegate BN24 , BN26.
There is essential maintenance taking place between 08:00 and 16:00 on 06/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:11hrs)
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:11hrs.
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:11hrs.
399832: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:11hrs)
Status: Closed.
Location: Polegate BN24 , BN26.
Location: Polegate BN24 , BN26.
There is essential maintenance taking place between 08:00 and 16:00 on 06/07/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:11hrs)
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:11hrs.
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:11hrs.
399802: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:09hrs)
Status: Closed.
Location: London N1 N1C.
Location: London N1 N1C.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jul 2026 08:09hrs)
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:09hrs.
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:09hrs.
400845: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:09hrs)
Status: Closed.
Location: Kent DA11.
Location: Kent DA11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:09hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:09hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:09hrs.
401265: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:09hrs)
Status: Closed.
Location: Bramford IP8.
Location: Bramford IP8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:09hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:09hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:09hrs.
402698: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:08hrs)
Status: Closed.
Location: Peterborough PE1 PE4.
Location: Peterborough PE1 PE4.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:08hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:08hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:08hrs.
402718: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:08hrs)
Status: Closed.
Location: Hitchin SG5.
Location: Hitchin SG5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:08hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:08hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:08hrs.
402975: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:08hrs)
Status: Closed.
Location: Brackley NN13.
Location: Brackley NN13.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:08hrs)
This incident was closed on Wednesday, July 8th, 2026 at 08:08hrs.
This incident was closed on Wednesday, July 8th, 2026 at 08:08hrs.
401087: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:08hrs)
Status: Closed.
Location: Eggington LU7.
Location: Eggington LU7.
There is essential maintenance taking place between the hours 00:00 until 03:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:08hrs)
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:08hrs.
401335: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2026 08:07hrs)
Status: Closed.
Location: Consett DH8 Rugby CV23 Harrogate HG3.
Location: Consett DH8 Rugby CV23 Harrogate HG3.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 08/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2026 08:07hrs)
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:07hrs.
This Planned Maintenance was completed on Wednesday, July 8th, 2026 at 08:07hrs.
403577 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jul 2026 06:40hrs)
Status: Closed.
Location: Kings Cross N1C N1.
Location: Kings Cross N1C N1.
We have a network incident in Kings Cross, N1 & N1C affecting phone and Internet services. Our team are looking into this and will provide an update by 08:00. Please be advised this is only affecting a small percentage of customers. Engineers are already on site investigating.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Jul 2026 06:40hrs)
This incident was closed on Wednesday, July 8th, 2026 at 06:40hrs.
This incident was closed on Wednesday, July 8th, 2026 at 06:40hrs.
Update (08 Jul 2026 06:36hrs)
Work to restore service was completed at 06:20 on 08/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 06:20 on 08/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
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E-mail:
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