Incidents and Planned Maintenance
There are 25 incidents or planned maintenances that may be affecting customers on our network.
405823: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:14hrs)
Status: Currently open.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407385: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:12hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407384: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:10hrs)
Status: Currently open.
Location: Faversham ME13.
Location: Faversham ME13.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407380: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:09hrs)
Status: Currently open.
Location: London W3.
Location: London W3.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
408384: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 08:59hrs)
Status: Currently open.
Location: Bury St Edmunds IP31.
Location: Bury St Edmunds IP31.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
408473: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 08:58hrs)
Status: Currently open.
Location: Manningtree CO11 Colchester CO5, CO7.
Location: Manningtree CO11 Colchester CO5, CO7.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
404245: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 08:53hrs)
Status: Currently open.
Location: Sheffield S26, S21.
Location: Sheffield S26, S21.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406378: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 08:53hrs)
Status: Currently open.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406764:PLANNED MAINTENANCE - SERVICE AFFECTING Last updated:(17 Aug 2026 08:46hrs)
Status: Currently open.
Location: Somerset BS10.
Location: Somerset BS10.
There is essential maintenance taking place between the hours 08:00 on 18/08/2026 until 16:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407111:THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(17 Aug 2026 08:38hrs)
Status: Currently open.
Location: East Sussex BN27, Essex CM22, CM6, Suffolk IP1, IP6.
Location: East Sussex BN27, Essex CM22, CM6, Suffolk IP1, IP6.
There is essential maintenance taking place between the hours 00:30 on 18/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405918 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 09:50hrs)
Status: Currently open.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 20/08/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406053: PLANNED MAINTENANCE - SERVICE AFFECTING Last updated:(18 Aug 2026 12:01hrs)
Status: Closed.
Location: Oxfordshire HP18, HP19, HP20.
Location: Oxfordshire HP18, HP19, HP20.
There is essential maintenance taking place between the hours 09:00 on 18/08/2026 until 16:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 12:01hrs)
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 12:01hrs.
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 12:01hrs.
403432:THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 08:06hrs)
Status: Closed.
Location: Oxfordshire OX25, OX26.
Location: Oxfordshire OX25, OX26.
There is essential maintenance taking place between the hours 00:00 on 18/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (18 Aug 2026 08:06hrs)
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 08:06hrs.
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 08:06hrs.
407084: MAINTENANCE AFFECTING TV SERVICES Last updated:(18 Aug 2026 08:04hrs)
Status: Closed.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 01/09/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 08:04hrs)
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 08:04hrs.
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 08:04hrs.
407780 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 08:02hrs)
Status: Closed.
Location: Essex CO13,CO14.
Location: Essex CO13,CO14.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 05:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 08:02hrs)
This incident was closed on Tuesday, August 18th, 2026 at 08:02hrs.
This incident was closed on Tuesday, August 18th, 2026 at 08:02hrs.
407778 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 08:02hrs)
Status: Closed.
Location: Essex CO7,CO16,CO7,.
Location: Essex CO7,CO16,CO7,.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 08:02hrs)
This incident was closed on Tuesday, August 18th, 2026 at 08:02hrs.
This incident was closed on Tuesday, August 18th, 2026 at 08:02hrs.
407762: THIRD PARTY EMERGENCY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 08:01hrs)
Status: Closed.
Location: Essex CO16.
Location: Essex CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 05:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 08:01hrs)
This incident was closed on Tuesday, August 18th, 2026 at 08:01hrs.
This incident was closed on Tuesday, August 18th, 2026 at 08:01hrs.
408930 EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 08:00hrs)
Status: Closed.
Location: Buxton SK17.
Location: Buxton SK17.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 08:00hrs)
This incident was closed on Tuesday, August 18th, 2026 at 08:00hrs.
This incident was closed on Tuesday, August 18th, 2026 at 08:00hrs.
407782 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 08:00hrs)
Status: Closed.
Location: Essex CO4,CO11.
Location: Essex CO4,CO11.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 05:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 08:00hrs)
This incident was closed on Tuesday, August 18th, 2026 at 08:00hrs.
This incident was closed on Tuesday, August 18th, 2026 at 08:00hrs.
407783 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 07:59hrs)
Status: Closed.
Location: Essex, CM2,CM3,CM23.
Location: Essex, CM2,CM3,CM23.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 05:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 07:59hrs)
This incident was closed on Tuesday, August 18th, 2026 at 07:59hrs.
This incident was closed on Tuesday, August 18th, 2026 at 07:59hrs.
407766 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 07:57hrs)
Status: Closed.
Location: Essex CO6.
Location: Essex CO6.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 07:57hrs)
This incident was closed on Tuesday, August 18th, 2026 at 07:57hrs.
This incident was closed on Tuesday, August 18th, 2026 at 07:57hrs.
407779 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 07:56hrs)
Status: Closed.
Location: Essex CO5,CM9.
Location: Essex CO5,CM9.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 05:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 07:56hrs)
This incident was closed on Tuesday, August 18th, 2026 at 07:56hrs.
This incident was closed on Tuesday, August 18th, 2026 at 07:56hrs.
407764 : EMERGENCY THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 07:55hrs)
Status: Closed.
Location: Essex CM3,CM6,CM7,CM77.
Location: Essex CM3,CM6,CM7,CM77.
There is essential emergency maintenance taking place between the hours 23:00 on 17/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 07:55hrs)
This incident was closed on Tuesday, August 18th, 2026 at 07:55hrs.
This incident was closed on Tuesday, August 18th, 2026 at 07:55hrs.
404734: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 07:54hrs)
Status: Closed.
Location: Kent ME9, ME10, ME12,.
Location: Kent ME9, ME10, ME12,.
There is essential maintenance taking place between the hours 00:00 on 18/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 07:54hrs)
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 07:54hrs.
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 07:54hrs.
405075:THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(18 Aug 2026 07:52hrs)
Status: Closed.
Location: Northamptonshire NN8,.
Location: Northamptonshire NN8,.
There is essential maintenance taking place between the hours 00:00 on 18/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 07:52hrs)
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 07:52hrs.
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 07:52hrs.
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