Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
405141: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(28 Jul 2026 08:35hrs)
Status: Currently open.
Location: Magor NP26.
Location: Magor NP26.
There is essential emergency third party maintenance taking place between the hours of 23:00 and 05:00 on Wednesday 29/07/2026 to Thursday 30/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402969: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jul 2026 08:32hrs)
Status: Currently open.
Location: Wallyford EH21.
Location: Wallyford EH21.
There is essential maintenance taking place between the hours of 10:00 and 16:00 on Wednesday 29/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403601: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jul 2026 08:29hrs)
Status: Currently open.
Location: Chatham ME5.
Location: Chatham ME5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 29/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403234: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jul 2026 08:26hrs)
Status: Currently open.
Location: Bromsgrove B61.
Location: Bromsgrove B61.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 29/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398939: MAINTENANCE AFFECTING SERVICES Last updated:(27 Jul 2026 09:14hrs)
Status: Currently open.
Location: Devon and Torbay TQ6.
Location: Devon and Torbay TQ6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 28/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402270: MAINTENANCE AFFECTING SERVICES Last updated:(27 Jul 2026 09:08hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on in 28/07/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401362: MAINTENANCE AFFECTING SERVICES Last updated:(27 Jul 2026 09:04hrs)
Status: Currently open.
Location: Aylesbury HP19.
Location: Aylesbury HP19.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 28/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406417: INCIDENT AFFECTING INTERNET SERVICES Last updated:(28 Jul 2026 14:58hrs)
Status: Closed.
Location: Royston SG8.
Location: Royston SG8.
We have a network incident in Royston area affecting Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (28 Jul 2026 14:58hrs)
This incident was closed on Tuesday, July 28th, 2026 at 14:58hrs.
This incident was closed on Tuesday, July 28th, 2026 at 14:58hrs.
Update (28 Jul 2026 14:58hrs)
We have observed that the service at the site has remained stable since the initial recovery at 11:41.
We have also received confirmation from the vendor that the incident has been resolved and formally closed on their side.
At this time, we do not anticipate any further impact to the service.
Thank you for your patience and understanding while this incident was being resolved.
We have observed that the service at the site has remained stable since the initial recovery at 11:41.
We have also received confirmation from the vendor that the incident has been resolved and formally closed on their side.
At this time, we do not anticipate any further impact to the service.
Thank you for your patience and understanding while this incident was being resolved.
Update (28 Jul 2026 12:53hrs)
We have observed service recovery across the site as of 11:41. We are continuing to monitor services closely to ensure stability is maintained.
Following the restoration of service, we have engaged our third-party vendor to obtain further information and confirm that no additional service interruptions are expected.
Thank you for your patience and understanding.
We have observed service recovery across the site as of 11:41. We are continuing to monitor services closely to ensure stability is maintained.
Following the restoration of service, we have engaged our third-party vendor to obtain further information and confirm that no additional service interruptions are expected.
Thank you for your patience and understanding.
Update (28 Jul 2026 11:53hrs)
Following extensive remote diagnostics, we have identified the issue as being within a third-party vendor's network.
The vendor has confirmed the fault and is actively working to restore service as quickly as possible.
We appreciate your patience and understanding while this issue is being resolved.
Following extensive remote diagnostics, we have identified the issue as being within a third-party vendor's network.
The vendor has confirmed the fault and is actively working to restore service as quickly as possible.
We appreciate your patience and understanding while this issue is being resolved.
403113: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jul 2026 14:28hrs)
Status: Closed.
Location: Cwmbran NP4 NP44.
Location: Cwmbran NP4 NP44.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 28/07/2026. Some customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Jul 2026 14:28hrs)
This Planned Maintenance was completed on Tuesday, July 28th, 2026 at 14:28hrs.
This Planned Maintenance was completed on Tuesday, July 28th, 2026 at 14:28hrs.
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