Incidents and Planned Maintenance
There are 18 incidents or planned maintenances that may be affecting customers on our network.
387233: MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 09:05hrs)
Status: Currently open.
Location: Colchester CO4.
Location: Colchester CO4.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388324: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:46hrs)
Status: Currently open.
Location: Knaresborough HG5.
Location: Knaresborough HG5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388321: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:43hrs)
Status: Currently open.
Location: Bracknell RG12, RG42.
Location: Bracknell RG12, RG42.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387596 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:40hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388170: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:39hrs)
Status: Currently open.
Location: Hinckley LE10.
Location: Hinckley LE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382405: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:35hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387849: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Mar 2026 09:07hrs)
Status: Currently open.
Location: Norwich NR13.
Location: Norwich NR13.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387817: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Mar 2026 09:05hrs)
Status: Currently open.
Location: Fort Kinnaird EH15.
Location: Fort Kinnaird EH15.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383951: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Mar 2026 08:59hrs)
Status: Currently open.
Location: London RM9.
Location: London RM9.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388358: MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:31hrs)
Status: Closed.
Location: Braintree CM7.
Location: Braintree CM7.
There is essential maintenance taking place between the hours 08:00 until 12:00 on 30/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:31hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:31hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:31hrs.
387429: MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:31hrs)
Status: Closed.
Location: Pontypool NP4 NP44.
Location: Pontypool NP4 NP44.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 30/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:31hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:31hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:31hrs.
387435: MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:30hrs)
Status: Closed.
Location: Maldon CM0.
Location: Maldon CM0.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 30/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:30hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:30hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:30hrs.
387762: MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:30hrs)
Status: Closed.
Location: Colchester CO3 CO6.
Location: Colchester CO3 CO6.
There is essential maintenance taking place between the hours 09:00 until 15:00 on 30/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:30hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:30hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:30hrs.
383761: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:29hrs)
Status: Closed.
Location: Cambridge CB1, CB2.
Location: Cambridge CB1, CB2.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:29hrs)
This incident was closed on Tuesday, March 31st, 2026 at 08:29hrs.
This incident was closed on Tuesday, March 31st, 2026 at 08:29hrs.
387928: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:28hrs)
Status: Closed.
Location: Billingshurst RH14 Horsham RH13, RH12.
Location: Billingshurst RH14 Horsham RH13, RH12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:28hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:28hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:28hrs.
388317: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:14hrs)
Status: Closed.
Location: Hackbridge SM6.
Location: Hackbridge SM6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:14hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:14hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:14hrs.
386338: MAINTENANCE AFFECTING SERVICES Last updated:(31 Mar 2026 08:13hrs)
Status: Closed.
Location: Boston PE22.
Location: Boston PE22.
There is essential maintenance taking place between the hours of 00:00-06:00 on Tuesday 31/03/2026. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Mar 2026 08:13hrs)
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:13hrs.
This Planned Maintenance was completed on Tuesday, March 31st, 2026 at 08:13hrs.
390260: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Mar 2026 07:06hrs)
Status: Closed.
Location: SN6 Shrivenham.
Location: SN6 Shrivenham.
We have a network incident in Shrivenham affecting internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Mar 2026 07:06hrs)
This incident was closed on Tuesday, March 31st, 2026 at 07:06hrs.
This incident was closed on Tuesday, March 31st, 2026 at 07:06hrs.
Update (31 Mar 2026 07:06hrs)
Work to restore service was completed by our third-party supplier at 04:00 on 31/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed by our third-party supplier at 04:00 on 31/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (30 Mar 2026 23:44hrs)
Our third-party provider is continuing to investigate the fibre fault.
Unless their is significant progress or updates available overnight, we will provide the next update at 07:00 tomorrow.
Our third-party provider is continuing to investigate the fibre fault.
Unless their is significant progress or updates available overnight, we will provide the next update at 07:00 tomorrow.
Update (30 Mar 2026 21:01hrs)
Our third-party provider has advised that they have a suspect fibre fault and are arranging engineers to investigate.
We will provide an update as soon as further information is available or by 23:00.
Our third-party provider has advised that they have a suspect fibre fault and are arranging engineers to investigate.
We will provide an update as soon as further information is available or by 23:00.
Update (30 Mar 2026 19:15hrs)
Our field engineers have attended site and confirmed our equipment is operating correctly.
Our third-party provider who provides fibre connectivity to this area, has advised that they have a network issue that they are working on resolving.
We will provide an update as soon as further information is available or by 21:00.
Our field engineers have attended site and confirmed our equipment is operating correctly.
Our third-party provider who provides fibre connectivity to this area, has advised that they have a network issue that they are working on resolving.
We will provide an update as soon as further information is available or by 21:00.
Update (30 Mar 2026 15:05hrs)
Our field engineers have been dispatched and are currently on the way to the affected site.
In the meantime, we are continuing our investigations remotely while we await their arrival to begin on-site diagnostics and physical troubleshooting.
We will provide the next update by 19:00.
Our field engineers have been dispatched and are currently on the way to the affected site.
In the meantime, we are continuing our investigations remotely while we await their arrival to begin on-site diagnostics and physical troubleshooting.
We will provide the next update by 19:00.
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