Incidents and Planned Maintenance
There are 33 incidents or planned maintenances that may be affecting customers on our network.
406503: MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:32hrs)
Status: Currently open.
Location: Bedford MK42 Cambridge CB2.
Location: Bedford MK42 Cambridge CB2.
There is essential maintenance taking place between the hours 01:00 until 03:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406892: MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:32hrs)
Status: Currently open.
Location: Mansfield NG18, NG19.
Location: Mansfield NG18, NG19.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406632: MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:32hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405752: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:31hrs)
Status: Currently open.
Location: Ipswich IP1, IP6.
Location: Ipswich IP1, IP6.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402717: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:31hrs)
Status: Currently open.
Location: London NW6.
Location: London NW6.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402715: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:30hrs)
Status: Currently open.
Location: Harlow CM17.
Location: Harlow CM17.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402283: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Aug 2026 08:25hrs)
Status: Currently open.
Location: Kent ME1.
Location: Kent ME1.
There is essential maintenance taking place between the hours 23:30 on 12/08/2026 until 06:00 on 13/08/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407006: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:23hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407005: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:22hrs)
Status: Currently open.
Location: Birmingham B1 B18 B3 B5.
Location: Birmingham B1 B18 B3 B5.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407004: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:18hrs)
Status: Currently open.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407001: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:16hrs)
Status: Currently open.
Location: Birmingham B49 B98.
Location: Birmingham B49 B98.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407000: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:15hrs)
Status: Currently open.
Location: Birmingham B61.
Location: Birmingham B61.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406057: MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:13hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential maintenance taking place between the hours 09:00 and 13:00 on Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407084: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Aug 2026 08:12hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 12/08/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406991 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 10:04hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406987 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 10:00hrs)
Status: Currently open.
Location: Birmingham B1, B18, B3, B5.
Location: Birmingham B1, B18, B3, B5.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406986 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:51hrs)
Status: Currently open.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406985 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:49hrs)
Status: Currently open.
Location: Alcester B49 - Redditch B98.
Location: Alcester B49 - Redditch B98.
There is essential emergency maintenance taking place between the hours 21:00 on 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406984 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:47hrs)
Status: Currently open.
Location: Birmingham B61.
Location: Birmingham B61.
There is essential emergency maintenance taking place between the hours 21:00 on the 11/08/2026 until 05:00 on 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406057 MAINTENANCE AFFECTING SERVICES Last updated:(10 Aug 2026 09:42hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential maintenance taking place between the hours 09:00 until 13:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405918 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 09:50hrs)
Status: Currently open.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 20/08/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
408219: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Aug 2026 13:15hrs)
Status: Closed.
Location: Royston SG8.
Location: Royston SG8.
We have a network incident in Royston, SG8, affecting internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Aug 2026 13:15hrs)
This incident was closed on Tuesday, August 11th, 2026 at 13:15hrs.
This incident was closed on Tuesday, August 11th, 2026 at 13:15hrs.
Update (11 Aug 2026 13:15hrs)
Work to restore service was completed at 12:43 on 11/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:43 on 11/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Aug 2026 12:42hrs)
We have identified that the fault does not reside within the OFNL network and has been traced to a third-party provider responsible for service delivery in this area.
The provider's engineering teams are actively investigating and working to restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available.
We have identified that the fault does not reside within the OFNL network and has been traced to a third-party provider responsible for service delivery in this area.
The provider's engineering teams are actively investigating and working to restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available.
402565 EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:06hrs)
Status: Closed.
Location: Darlington DL2.
Location: Darlington DL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:06hrs)
This incident was closed on Tuesday, August 11th, 2026 at 08:06hrs.
This incident was closed on Tuesday, August 11th, 2026 at 08:06hrs.
402491 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:05hrs)
Status: Closed.
Location: Bishop Auckland DL14 - Crook DL15.
Location: Bishop Auckland DL14 - Crook DL15.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:05hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:05hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:05hrs.
402489: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:05hrs)
Status: Closed.
Location: Braintree CO6 Colchester CO5.
Location: Braintree CO6 Colchester CO5.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:05hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:05hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:05hrs.
402488: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:04hrs)
Status: Closed.
Location: Chelmsford CM1.
Location: Chelmsford CM1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:04hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:04hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:04hrs.
406828: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:04hrs)
Status: Closed.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:04hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:04hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:04hrs.
406827: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:03hrs)
Status: Closed.
Location: Birmingham B1, B18, B3, B5.
Location: Birmingham B1, B18, B3, B5.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:03hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:03hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:03hrs.
406825: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:03hrs)
Status: Closed.
Location: Alcester B49 Redditch B98.
Location: Alcester B49 Redditch B98.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:03hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:03hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:03hrs.
406823: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:03hrs)
Status: Closed.
Location: Bromsgrove/Birmingham B61.
Location: Bromsgrove/Birmingham B61.
There is essential third party emergency taking place between the hours of 21:00 and 05:00 Monday 10/08/2026 to Tuesday 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:03hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:03hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:03hrs.
405000: MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:02hrs)
Status: Closed.
Location: Barnstaple EX31.
Location: Barnstaple EX31.
There is essential maintenance taking place between the hours of 08:00 and 16:00 Monday 10/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:02hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:02hrs.
405054 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Aug 2026 08:02hrs)
Status: Closed.
Location: Dudley DY8.
Location: Dudley DY8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Aug 2026 08:02hrs)
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Tuesday, August 11th, 2026 at 08:02hrs.
408118: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(10 Aug 2026 23:32hrs)
Status: Closed.
Location: Blackwood NP12.
Location: Blackwood NP12.
We have a network incident in Blackwood NP12 affecting a small number of internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Aug 2026 23:32hrs)
This incident was closed on Monday, August 10th, 2026 at 23:32hrs.
This incident was closed on Monday, August 10th, 2026 at 23:32hrs.
Update (10 Aug 2026 23:31hrs)
Following the efforts of our onsite engineer, services have been restored as of 22:13 to all affected customers.
Due to the extent of the fibre damage, only a temporary repair could be completed at this time.
A permanent repair is still required, and we have engaged a third-party engineering team to carry out the necessary works during daylight hours to ensure the safety of those involved.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Following the efforts of our onsite engineer, services have been restored as of 22:13 to all affected customers.
Due to the extent of the fibre damage, only a temporary repair could be completed at this time.
A permanent repair is still required, and we have engaged a third-party engineering team to carry out the necessary works during daylight hours to ensure the safety of those involved.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Update (10 Aug 2026 19:58hrs)
Our engineer is currently on site carrying out repairs to a damaged section of fibre cable.
Work is ongoing, and we will continue to keep you informed as soon as there are any significant developments.
Thank you for your patience.
Our engineer is currently on site carrying out repairs to a damaged section of fibre cable.
Work is ongoing, and we will continue to keep you informed as soon as there are any significant developments.
Thank you for your patience.
Update (10 Aug 2026 16:43hrs)
An OFNL engineer has been dispatched to the site to investigate the fault. Their estimated time of arrival (ETA) is 17:00 on 10/08/2026.
An OFNL engineer has been dispatched to the site to investigate the fault. Their estimated time of arrival (ETA) is 17:00 on 10/08/2026.
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