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Incidents and Planned Maintenance

There are 18 incidents or planned maintenances that may be affecting customers on our network.

392740: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 10:10hrs)
Status: Currently open.
Location: LS12 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392619: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 10:05hrs)
Status: Currently open.
Location: EX8 East Devon.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392604: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 10:02hrs)
Status: Currently open.
Location: EX39 Devon and Torbay.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392583: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:57hrs)
Status: Currently open.
Location: BA5 & BA8 Somerset.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392575 : THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:49hrs)
Status: Currently open.
Location: CM2, CM23 Chelmsford.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392573: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:47hrs)
Status: Currently open.
Location: DN14 Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392556: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:46hrs)
Status: Currently open.
Location: BS34 BS34, BS7, BS10 Bristol.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
383579: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:42hrs)
Status: Currently open.
Location: NN17 3GU NN17 3GQ NN17 3NE NN17 3GJ NN17 3GSNN18 Northamptonshire, Corby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391815: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:39hrs)
Status: Currently open.
Location: SN7 Oxfordshire, GL7 Gloucestershire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391799: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:37hrs)
Status: Currently open.
Location: SP10 , SP11 Andover.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391798: THIRD PARTY WORKS - SERVICE AFFECTING   Last updated:(23 Apr 2026 09:35hrs)
Status: Currently open.
Location: SN1, SN17AE, SN17BZ, SN3, SN4 Swindon.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391796: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 Apr 2026 09:34hrs)
Status: Currently open.
Location: OX1, OX14 Abington.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 24/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
387520: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2026 08:54hrs)
Status: Currently open.
Location: BS6 Bristol.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
386418 MAINTENANCE AFFECTING SERVICES   Last updated:(21 Apr 2026 08:21hrs)
Status: Currently open.
Location: London E3,E9.
There is essential party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392122 : MAINTENANCE AFFECTING SERVICES   Last updated:(23 Apr 2026 09:26hrs)
Status: Closed.
Location: M5 Manchester.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (23 Apr 2026 09:26hrs)
This Planned Maintenance was completed on Thursday, April 23rd, 2026 at 09:26hrs.
391793: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 Apr 2026 09:26hrs)
Status: Closed.
Location: OX11 Oxfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (23 Apr 2026 09:26hrs)
This Planned Maintenance was completed on Thursday, April 23rd, 2026 at 09:26hrs.
391094 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 Apr 2026 09:25hrs)
Status: Closed.
Location: IP1 Suffolk, HG3 Harrogate.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (23 Apr 2026 09:25hrs)
This Planned Maintenance was completed on Thursday, April 23rd, 2026 at 09:25hrs.
Update (23 Apr 2026 09:25hrs)
This Planned Maintenance was completed on Thursday, April 23rd, 2026 at 09:25hrs.
392934 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(22 Apr 2026 16:24hrs)
Status: Closed.
Location: Wimbourne BH21.
We have a network incident in the Wimbourne BH21 area, affecting phone and internet services - intermittent poor performance. Our team are looking into this and will provide an update by 11:20.

Please do not reset your equipment.
Update (22 Apr 2026 16:24hrs)
This incident was closed on Wednesday, April 22nd, 2026 at 16:24hrs.
Update (22 Apr 2026 16:24hrs)
Work to rest ore service was completed at 12:53 on 22/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (22 Apr 2026 11:54hrs)
Engineers are still investigating the problem.

We will provide a further update as soon as possible, or by 13:50.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

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