Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
405939: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Jul 2026 00:49hrs)
Status: Currently open.
Location: Borden ME9 Bapchild ME10 Minster-on-Sea ME12.
Location: Borden ME9 Bapchild ME10 Minster-on-Sea ME12.
We have a network incident in Borden ME9 Bapchild ME10 Minster-on-Sea ME12 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Jul 2026 00:53hrs)
Our team has investigated the fault and identified that the issue resides on a third-party network that provides service to us in this area.
We are actively engaging with the third-party provider and working closely with them to restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available.
Our team has investigated the fault and identified that the issue resides on a third-party network that provides service to us in this area.
We are actively engaging with the third-party provider and working closely with them to restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available.
405637 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:13hrs)
Status: Currently open.
Location: Lowestoft NR32.
Location: Lowestoft NR32.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405323 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:11hrs)
Status: Currently open.
Location: London E3.
Location: London E3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404626 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:07hrs)
Status: Currently open.
Location: Stratford E10, E20.
Location: Stratford E10, E20.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404625 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:05hrs)
Status: Currently open.
Location: London E3, E9.
Location: London E3, E9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404621 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:04hrs)
Status: Currently open.
Location: Cardiff CF5.
Location: Cardiff CF5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404516 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:02hrs)
Status: Currently open.
Location: Grays RM17, RM20, RM16.
Location: Grays RM17, RM20, RM16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404486 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 08:00hrs)
Status: Currently open.
Location: Edmonton N9.
Location: Edmonton N9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400190 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:59hrs)
Status: Currently open.
Location: Bognor Regis PO20, PO21.
Location: Bognor Regis PO20, PO21.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400188 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:57hrs)
Status: Currently open.
Location: Brundall NR13, Norfolk NR10, NR6, NR8.
Location: Brundall NR13, Norfolk NR10, NR6, NR8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
400182 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jul 2026 07:53hrs)
Status: Currently open.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405024 MAINTENANCE AFFECTING SERVICES Last updated:(22 Jul 2026 08:08hrs)
Status: Currently open.
Location: Nottingham NG16.
Location: Nottingham NG16.
There is maintenance taking place between the hours of 08:00 and 18:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
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