Incidents and Planned Maintenance
There are 20 incidents or planned maintenances that may be affecting customers on our network.
363421 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:29hrs)
Status: Currently open.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363419 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:27hrs)
Status: Currently open.
Location: Stafford ST19.
Location: Stafford ST19.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363417 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:25hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363416 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:23hrs)
Status: Currently open.
Location: Tamworth B79.
Location: Tamworth B79.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
360502 MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:21hrs)
Status: Currently open.
Location: Arnold NG5.
Location: Arnold NG5.
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362222 MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:19hrs)
Status: Currently open.
Location: Weymouth DT4.
Location: Weymouth DT4.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363246 MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:17hrs)
Status: Currently open.
Location: Dartmouth TQ6.
Location: Dartmouth TQ6.
There is essential maintenance taking place between the hours of 06:00 until 08:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
364820 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:15hrs)
Status: Currently open.
Location: Birmingham B17,B30,B4.
Location: Birmingham B17,B30,B4.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361679 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:13hrs)
Status: Currently open.
Location: Colchester CO4.
Location: Colchester CO4.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361625 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:10hrs)
Status: Currently open.
Location: Dover CT13.
Location: Dover CT13.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352280 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:08hrs)
Status: Currently open.
Location: Barnsley S70.
Location: Barnsley S70.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
365162:INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(15 Sep 2025 16:39hrs)
Status: Currently open.
Location: Whitfield CT16.
Location: Whitfield CT16.
We have a network incident in Whitfield, CT16 affecting phone and internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Sep 2025 09:44hrs)
Our engineer is on the way to the site, his estimated time of arrival is 11:00am
We are now waiting for his arrival and we will investigate the fault on site.
We will update you again by 14:00.
Our engineer is on the way to the site, his estimated time of arrival is 11:00am
We are now waiting for his arrival and we will investigate the fault on site.
We will update you again by 14:00.
Update (15 Sep 2025 17:18hrs)
Work to restore service was completed at 16:55 on 15/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
The nature of the fault appears to be intermittent. An Engineer will be attending site tomorrow morning to complete checks.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 16:55 on 15/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
The nature of the fault appears to be intermittent. An Engineer will be attending site tomorrow morning to complete checks.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
359372 MAINTENANCE AFFECTING SERVICES Last updated:(15 Sep 2025 08:08hrs)
Status: Currently open.
Location: Essex CM77.
Location: Essex CM77.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 16/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
365039: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(15 Sep 2025 00:47hrs)
Status: Currently open.
Location: Bradford BD6.
Location: Bradford BD6.
We have a network incident in the Bradford BD6 area affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible. Please do not reset your equipment.
No updates for this incident yet.
361236 MAINTENANCE AFFECTING PHONE SERVICES Last updated:(16 Sep 2025 08:04hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 16/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Sep 2025 08:04hrs)
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:04hrs.
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:04hrs.
361537 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:03hrs)
Status: Closed.
Location: Canterbury CT3.
Location: Canterbury CT3.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 16/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Sep 2025 08:03hrs)
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:03hrs.
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:03hrs.
362888: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:01hrs)
Status: Closed.
Location: Tamworth B79 B78.
Location: Tamworth B79 B78.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Sep 2025 08:01hrs)
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:01hrs.
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:01hrs.
362885: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:01hrs)
Status: Closed.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Sep 2025 08:01hrs)
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:01hrs.
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:01hrs.
362879: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:00hrs)
Status: Closed.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Sep 2025 08:00hrs)
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:00hrs.
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:00hrs.
362873: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:00hrs)
Status: Closed.
Location: Stafford ST19.
Location: Stafford ST19.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Sep 2025 08:00hrs)
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:00hrs.
This Planned Maintenance was completed on Tuesday, September 16th, 2025 at 08:00hrs.
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