Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
397094: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:24hrs)
Status: Currently open.
Location: Exeter EX2 EX03 EX5 EX14.
Location: Exeter EX2 EX03 EX5 EX14.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397093: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:14hrs)
Status: Currently open.
Location: Slades Hill BA8.
Location: Slades Hill BA8.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:09hrs)
Status: Currently open.
Location: Somerset TA18.
Location: Somerset TA18.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397090: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:04hrs)
Status: Currently open.
Location: Somerset BA22.
Location: Somerset BA22.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397084: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:03hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394532: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:00hrs)
Status: Currently open.
Location: Kent CT10 CT12.
Location: Kent CT10 CT12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391698: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:47hrs)
Status: Currently open.
Location: Staffordshire WS13.
Location: Staffordshire WS13.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393937: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:32hrs)
Status: Currently open.
Location: Gravesend DA11.
Location: Gravesend DA11.
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
395237:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 08:01hrs)
Status: Closed.
Location: Suffolk IP1.
Location: Suffolk IP1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 May 2026 08:01hrs)
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 08:01hrs.
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 08:01hrs.
395503: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 08:01hrs)
Status: Closed.
Location: Chichester PO19.
Location: Chichester PO19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 May 2026 08:01hrs)
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 08:01hrs.
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 08:01hrs.
395909: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 07:59hrs)
Status: Closed.
Location: Greenwich SE10.
Location: Greenwich SE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 May 2026 07:59hrs)
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 07:59hrs.
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 07:59hrs.
396470: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 07:58hrs)
Status: Closed.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 May 2026 07:58hrs)
This incident was closed on Tuesday, May 26th, 2026 at 07:58hrs.
This incident was closed on Tuesday, May 26th, 2026 at 07:58hrs.
396895: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 07:57hrs)
Status: Closed.
Location: Daventry NN11.
Location: Daventry NN11.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 May 2026 07:57hrs)
This incident was closed on Tuesday, May 26th, 2026 at 07:57hrs.
This incident was closed on Tuesday, May 26th, 2026 at 07:57hrs.
396897: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 07:56hrs)
Status: Closed.
Location: Hereford HR4.
Location: Hereford HR4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 May 2026 07:56hrs)
This incident was closed on Tuesday, May 26th, 2026 at 07:56hrs.
This incident was closed on Tuesday, May 26th, 2026 at 07:56hrs.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
