Incidents and Planned Maintenance
There are 32 incidents or planned maintenances that may be affecting customers on our network.
357227 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 13:06hrs)
Status: Currently open.
Location: RH10 RH19 West Sussex.
Location: RH10 RH19 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
365716 MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 10:12hrs)
Status: Currently open.
Location: SE6 London.
Location: SE6 London.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370848 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 10:07hrs)
Status: Currently open.
Location: SN12 Wiltshire.
Location: SN12 Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370648 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 10:05hrs)
Status: Currently open.
Location: PE2 Peterborough.
Location: PE2 Peterborough.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370506 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 10:04hrs)
Status: Currently open.
Location: BA11 Somerset.
Location: BA11 Somerset.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370505 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 10:02hrs)
Status: Currently open.
Location: GL7 Gloucestershire.
Location: GL7 Gloucestershire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370271 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 10:01hrs)
Status: Currently open.
Location: SN15 Lacock.
Location: SN15 Lacock.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369666 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 09:58hrs)
Status: Currently open.
Location: B25 Birmingham.
Location: B25 Birmingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369173 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 09:56hrs)
Status: Currently open.
Location: RG31 Calcot.
Location: RG31 Calcot.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366325 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 09:54hrs)
Status: Currently open.
Location: NN17 Northamptonshire.
Location: NN17 Northamptonshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370313 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 09:49hrs)
Status: Currently open.
Location: MK45 BEDFORSHIRE.
Location: MK45 BEDFORSHIRE.
There is essential third party maintenance taking place between the hours of 23:00 on Wednesday 29/10/2025 and 08:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370036 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 09:47hrs)
Status: Currently open.
Location: NN11 Daventry.
Location: NN11 Daventry.
There is essential third party maintenance taking place between the hours of 23:00 on Wednesday 29/10/2025 and 08:00 on Thursday 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368701 MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 07:39hrs)
Status: Currently open.
Location: Bexhill On Sea TN40.
Location: Bexhill On Sea TN40.
There is maintenance taking place between the hours of 08:00 to 16:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370307 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:37hrs)
Status: Currently open.
Location: Bedford MK42,MK45,MK44,MK40, Olney MK46, Stewartby MK43,.
Location: Bedford MK42,MK45,MK44,MK40, Olney MK46, Stewartby MK43,.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370035 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:33hrs)
Status: Currently open.
Location: Brackley NN13, Winslow MK18, Northampton NN5,NN7,.
Location: Brackley NN13, Winslow MK18, Northampton NN5,NN7,.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370033 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:30hrs)
Status: Currently open.
Location: Tiddington CV37.
Location: Tiddington CV37.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370031 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:29hrs)
Status: Currently open.
Location: Winslow MK18, Brackley NN13, Steeple Claydon MK18.
Location: Winslow MK18, Brackley NN13, Steeple Claydon MK18.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370023 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:25hrs)
Status: Currently open.
Location: Corby NN17,NN18.
Location: Corby NN17,NN18.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370022 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:22hrs)
Status: Currently open.
Location: Wellingborough NN8.
Location: Wellingborough NN8.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370019 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:19hrs)
Status: Currently open.
Location: Wellingborough NN29, Rushden NN10.
Location: Wellingborough NN29, Rushden NN10.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370015 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Oct 2025 08:16hrs)
Status: Currently open.
Location: West Northamptonshire OX17, Banbury OX15,OX16,.
Location: West Northamptonshire OX17, Banbury OX15,OX16,.
There is third party maintenance taking place between the hours of 23:00 on 29/10/2024 through to 08:00 on 30/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371264: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 Oct 2025 15:24hrs)
Status: Closed.
Location: Horsham RH13, RH14.
Location: Horsham RH13, RH14.
We have a network incident in the Horsham RH14 and RH14 postcode areas affecting phone and internet services. Our team are looking into this and will provide an update by 15:15.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Oct 2025 15:24hrs)
This incident was closed on Wednesday, October 29th, 2025 at 15:24hrs.
This incident was closed on Wednesday, October 29th, 2025 at 15:24hrs.
Update (29 Oct 2025 15:24hrs)
Work to restore service was completed at 14:45 on 29/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:45 on 29/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (29 Oct 2025 13:29hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
370119 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 11:22hrs)
Status: Closed.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is third party maintenance taking place between the hours of 23:00 on 28/10/2024 through to 08:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 11:22hrs)
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 11:22hrs.
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 11:22hrs.
370117 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 08:59hrs)
Status: Closed.
Location: Milton Keynes MK19.
Location: Milton Keynes MK19.
There is third party maintenance taking place between the hours of 23:00 on 28/10/2024 through to 08:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 08:59hrs)
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:59hrs.
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:59hrs.
366323 MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 08:55hrs)
Status: Closed.
Location: Andover SP10,SP11.
Location: Andover SP10,SP11.
There is maintenance taking place between the hours of 00:00 to 06:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 08:55hrs)
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:55hrs.
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:55hrs.
370291 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 08:39hrs)
Status: Closed.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is third party maintenance taking place between the hours of 23:00 on 28/10/2024 through to 08:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 08:39hrs)
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:39hrs.
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:39hrs.
370090 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 08:39hrs)
Status: Closed.
Location: Aylesbury HP22,HP19, HP18,HP20,HP17.
Location: Aylesbury HP22,HP19, HP18,HP20,HP17.
There is third party maintenance taking place between the hours of 23:00 on 28/10/2024 through to 08:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 08:39hrs)
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:39hrs.
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:39hrs.
370111 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 08:37hrs)
Status: Closed.
Location: Bicester OX25,OX26, Towcester NN12.
Location: Bicester OX25,OX26, Towcester NN12.
There is third party maintenance taking place between the hours of 23:00 on 28/10/2024 through to 08:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 08:37hrs)
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:37hrs.
This Planned Maintenance was completed on Wednesday, October 29th, 2025 at 08:37hrs.
370121 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 08:00hrs)
Status: Closed.
Location: Peterborough PE2,PE1,PE4.
Location: Peterborough PE2,PE1,PE4.
There is third party maintenance taking place between the hours of 00:00 to 06:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 08:00hrs)
This incident was closed on Wednesday, October 29th, 2025 at 08:00hrs.
This incident was closed on Wednesday, October 29th, 2025 at 08:00hrs.
370114 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 07:57hrs)
Status: Closed.
Location: Colyton EX24.
Location: Colyton EX24.
There is third party maintenance taking place between the hours of 00:00 to 06:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 07:57hrs)
This incident was closed on Wednesday, October 29th, 2025 at 07:57hrs.
This incident was closed on Wednesday, October 29th, 2025 at 07:57hrs.
369609 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 07:56hrs)
Status: Closed.
Location: Ledbury HR8, South End on Sea SS3.
Location: Ledbury HR8, South End on Sea SS3.
There is third party maintenance taking place between the hours of 00:00 to 06:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 07:56hrs)
This incident was closed on Wednesday, October 29th, 2025 at 07:56hrs.
This incident was closed on Wednesday, October 29th, 2025 at 07:56hrs.
369607 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2025 07:56hrs)
Status: Closed.
Location: Stafford ST18,ST16.
Location: Stafford ST18,ST16.
There is third party maintenance taking place between the hours of 00:00 to 06:00 on 29/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Oct 2025 07:56hrs)
This incident was closed on Wednesday, October 29th, 2025 at 07:56hrs.
This incident was closed on Wednesday, October 29th, 2025 at 07:56hrs.
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