Incidents and Planned Maintenance
There is 1 incident or planned maintenance that may be affecting customers on our network.
378549 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(20 Dec 2025 19:59hrs)
Status: Currently open.
Location: Kings Cross N1C.
Location: Kings Cross N1C.
We have a network incident in Kings Cross, N1C affecting internet services. Our team are looking into this and will provide an update by 22:00.
Please be advised that this incident is only affecting a small percentage of customers in the area and is intermittent.
Please do not reset your equipment.
Please be advised that this incident is only affecting a small percentage of customers in the area and is intermittent.
Please do not reset your equipment.
Update (20 Dec 2025 21:14hrs)
Work to restore service was completed at 19:40 on 20/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 19:40 on 20/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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