seethelight

393668: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Apr 2026 12:04hrs)

Status: Currently open.
Location: Corby, NN17, NN18.

We are aware of a network issue in Corby that is affecting phone and internet services.

This is a reoccurrence of an earlier fault. An engineer is on route to replace the equipment responsible and restore service as quickly as possible.

Please do not reset your equipment during this time.

Update (24 Apr 2026 12:20hrs)
We have confirmed that 54 customers are currently affected by this issue.

To restore service, we need to replace a full card. This work will temporarily impact around 300 customers.

The card replacement is scheduled for just after 14:00 today and will result in approximately 20 minutes of downtime for the additional customers.

We apologise for any inconvenience caused and appreciate your patience while we complete this work.

390006: MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:36hrs)

Status: Currently open.
Location: Bedford SG17.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

393030: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:33hrs)

Status: Currently open.
Location: Derby DE3.

There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

392777: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:27hrs)

Status: Currently open.
Location: Bordon GU35.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

392743: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:25hrs)

Status: Currently open.
Location: Shifnal TF11.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

393589: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Apr 2026 01:27hrs)

Status: Currently open.
Location: CB23 Burghley Green.

We have a network incident in Burghley Green affecting phone and internet services. Our team are looking into this and will provide an update by 03:00.

Please do not reset your equipment.

Update (24 Apr 2026 12:24hrs)
Our third party provider have advised that they have located damage to cables and are beginning a repair, there next update is expected at 13:30.

Update (24 Apr 2026 10:37hrs)
Third party engineers are now on site actively investigating this issue. We will provide a further update by 12:30.

Update (24 Apr 2026 07:45hrs)
Good morning,
Our third-party partner that provides us with service in this area has arranged for an engineer to attend and investigate the issue. The engineer is expected to arrive at 10:00 this morning. We will provide a further update once checks have started, or by 11:00 at the latest

Update (24 Apr 2026 05:54hrs)
Due to resource complexity, it is taking longer than expected for the third party to dispatch an engineer to the area. We have escalated this matter and are currently awaiting an update.
We will provide a further update at 08:00.

Update (24 Apr 2026 03:05hrs)
We are currently diagnosing the fault and are working in tandem with both a third-party supplier and our own engineers to troubleshoot and resolve the issue.
We will provide a further update at 06:00.

393593: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Apr 2026 12:47hrs)

Status: Closed.
Location: Oldland Common BS30.

We have a network incident in Oldland Common affecting internet services. Our team are looking into this and will provide an update by 10:00.

Please do not reset your equipment.

Update (24 Apr 2026 12:47hrs)
This incident was closed on Friday, April 24th, 2026 at 12:47hrs.

Update (24 Apr 2026 12:27hrs)
We have identified this issue is on the network of our third party carrier who support our services in this area. they have an engineer actively investigating and we expect a further update by 13:00

386418 MAINTENANCE AFFECTING SERVICES Last updated:(24 Apr 2026 08:20hrs)

Status: Closed.
Location: London E3,E9.

There is essential party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Apr 2026 08:20hrs)
This Planned Maintenance was completed on Friday, April 24th, 2026 at 08:20hrs.

392740: THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(24 Apr 2026 08:19hrs)

Status: Closed.
Location: LS12 West Yorkshire.