There are 7 incidents or planned maintenances that may be affecting customers on our network.
301181: MAINTENANCE AFFECTING SERVICES Last updated:(26 Apr 2024 09:40hrs)
Status: Currently open.
Location: Berryfields HP18.
There is essential maintenance taking place between the hours of 08:00 and 15:00 on 29/04/24 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
300198: MAINTENANCE AFFECTING SERVICES Last updated:(26 Apr 2024 09:37hrs)
Status: Currently open.
Location: Dereham NR19.
There is essential maintenance taking place between the hours of 08:00 and 13:00 on 29/04/24 Customers may experience an interruption to services for up to 5 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
300361: MAINTENANCE AFFECTING SERVICES Last updated:(26 Apr 2024 09:36hrs)
Status: Currently open.
Location: Rowhedge wharf CO5.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 29/04/24 Customers may experience an interruption to services for up to 4 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301010: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Apr 2024 09:33hrs)
Status: Currently open.
Location: Parklands BS24.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/04/24 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301013: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Apr 2024 09:32hrs)
Status: Currently open.
Location: Dereham NR19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/04/24 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
299201: MAINTENANCE AFFECTING SERVICES Last updated:(25 Apr 2024 14:42hrs)
Status: Currently open.
Location: Hook GU51.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 26/04/24 Customers may experience an interruption to services for up to 1 hour and 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
302356: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(27 Apr 2024 12:50hrs)
Status: Closed.
Location: Dudley DY8.
We are currently experiencing a network incident in the Dudley DY8 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (27 Apr 2024 12:50hrs)
This incident was closed on Saturday, April 27th, 2024 at 12:50hrs.
Update (27 Apr 2024 12:50hrs)
Work to restore service was completed at 12:15 on 27/04/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Apr 2024 11:18hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide fibre optic service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
