Cookies:This websites uses cookies to ensure you get the best experience on our website. If you continue, we assume that you are happy to receive cookies set on this website.

Getting Started

If you can't find the answer to your question in our FAQs get in touch using our contact form.
Click on the questions to view the answers.

You can also visit our staying safe online page, where we have useful tips for keeping you and your household safe whilst browsing the internet.

Received your new router and need help getting connected?

Watch our video below on how to set up the fibre equipment in your home

Can't find the answer you are looking for? Try our other FAQs: